Per Diem Patient Care Coordinator

Optum; Leitchfield (KY); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

401k plan

Stock purchase program

Comprehensive benefits

Job summary

Optum in Kentucky is seeking a Patient Financial Advocate to handle high-volume patient calls, provide telephonic customer service, and support revenue cycle activities. The role focuses on billing, Medicaid applications, and ensuring patients receive necessary insurance coverage.

You will work with a team to process Medicaid and financial assistance applications while delivering high-quality service. The position offers a comprehensive benefits package and opportunities for growth within the

Qualifications

• Data entry across multiple systems with attention to detail.
• Experience supporting administrative or customer service tasks in healthcare.
• Strong communication and problem-solving skills.
• Ability to work daytime shifts and occasional overtime as needed.

Responsibilities

• Provide support with billing, patient payments, patient inquiries.
• Processing assistance applications.
• Helping get insurance coverage and resolving patient issues.
• Help patients apply for Medicaid and related programs.

Skills

Data entry accuracy

Administrative support

Customer service

Healthcare operations knowledge

Education

High School Diploma or GED

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Patient Financial Advocates are patient facing. This position generates revenue by handling high volumes of patient calls and providing telephonic customer service with basic knowledge of all areas of Revenue Cycle.

Primary Responsibilities:

• Provide support with billing, patient payments, patient inquires
• Processing assistance applications
• Helping get insurance coverage and resolving patient issues
• Help patients apply for Medicaid and special Medicaid programs. The team processed over 700 Medicaid applications last month, 755 financial assistance applications and collected approx. $127,000

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of experience accurately entering, updating, and maintaining data across multiple systems ensuring attention to detail
• 1+ years of professional experience in administrative support, customer service, healthcare operations, or related support roles
• Ability to work shift schedules during our normal business hours of 7:30am - 5pm
• Ability to work occasional overtime, weekends or holidays as needed
• Must be 18 years of age OR older

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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