Per Diem Front Desk Receptionist - Physical Therapy

Rothman Orthopaedics; Glen Mills (MA); On-site; USD 22,041 - 30,307; Part time

Job summary

Rothman Orthopaedics is seeking a per diem Physical Therapy Front Desk Receptionist for the Glen Mills, PA office. The role greets patients, verifies insurance, schedules visits, and serves as the liaison between patients and PT/OT staff.

The candidate will travel to multiple local offices as needed to support operations. The position requires a High School diploma, at least one year in a medical office, and strong MS Office and communication skills.

Qualifications

• Experience in a medical office environment is preferred.
• Proficient with MS Office and office software.
• Strong communication and organizational skills.
• Knowledge of medical terminology.
• Familiarity with insurance verification processes.

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Checks in patients and updates demographic and insurance information in eCW.
• Manages scheduling to maximize clinic flow.
• Verifies and documents PT/OT benefits and insurance authorizations.
• Handles payments and batch out end-of-day settlements.
• Answers calls, screens messages, and provides information.
• Maintains reception area and supports other front desk staff.

Skills

Customer service

MS Office

Medical terminology

Front desk experience

Education

High School diploma or GED

Tools

eCW

Job description

Job Details

Level: Entry

Job Location: RO Glen Mills - Glen Mills, PA 19342

Position Type: Per Diem

Education Level: High School

Travel Percentage: Up to 25%

Job Shift: Flexible Schedule

Schedule: As needed, Monday through Friday 7 AM to 7 PM

Rothman Orthopaedics is looking to hire a per diem Physical Therapy Front Desk Receptionist based in our Glen Mills, PA office! We are looking for somebody who is willing to help out in several offices in the area including our Media, South Philadelphia and Center City Philadelphia offices.

Job Summary

The Physical Therapy Front Desk Receptionist greets, instructs, directs and schedules patients and visitors. This individual verifies insurance benefit for all PT/OT appointments and ensures all visits are properly authorized. This individual serves as liaison between patient and PT/OT Staff.

Key Accountabilities

Increased patient satisfaction, co-pay collection, referral capture, time stamping accuracy, accuracy in demographic and insurance capture, time management (attendance and overtime), chart prep for insurance, co-pay and referral, cross training to assist in other areas

Essential Duties

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Checks in patients, verifies and updates demographic and insurance information in eCW.
• Update the eCW system on patients’ arrival and referral information.
• Utilizes eCW to enter co-payments and notes to the Business Office.
• Checks out and makes patient follow-up appointment with Physical Therapy Provider.
• Handles direct scheduling duties for physical therapists to include incoming patient calls and overall schedule management to maximize clinic and therapist flow including time off.
• Verifies and documents physical therapy and/or DME/splint benefits for all new incoming patients.
• Ensures proper forms and clinical information is submitted to insurance companies to obtain insurance authorization as determined in verification process.
• Track authorized PT visits, unit and time limits. Informs therapist when additional visits need to be requested and provides therapist the appropriate forms, should clinical information be required for insurance authorization for initial and ongoing visits.
• Creates a new patient packet that includes: PT benefit verification form, physical or hand therapy questionnaire and prescription.
• Utilize eCW to scan patient documents. To include: PT benefit verification forms, authorizations, questionnaires, prescriptions and home exercise programs.
• Collects self-pay and supply payments as indicated on the fee schedules on the RI Intranet tab (Therapy tab).
• Answers telephone, screens calls, takes messages, and provides information.
• Assist patients with ambulatory difficulties.
• Screens visitors and responds to routine requests for information.
• Maintains work area and lobby in neat and orderly manner.
• Re-supply front desk for the day.
• Collect applicable insurance co-pay information and referrals.
• Batch out and balance end of day payments.
• Assist other front desk personnel in situations with irate patients.
• Prepare all work for the next business day including referral number, authorization number for Physical/Occupational Therapy visits and splints.
• Print out all related paperwork for patients’ appointments with the therapist.
• Works in conjunction with the Patient Responsible team to collect past due balances.
• Attends meetings as required.
• Performs related work as required.
• Other duties as assigned by manager/director.

Minimum Requirements

• High School diploma or GED minimum education requirement.
• Minimum of one years' experience in medical office environment.
• Computer skills including, but not limited to, MS Office.
• Knowledge of business office procedures & medical terminology preferred.

Pay Range

$16.00/hr - $22.00/hr

Our Commitment to Employees

Come work at Rothman Orthopaedics! Our employees are our single greatest asset, as such, we strive to provide a professional, nurturing environment where every member of our team can make a meaningful difference in the lives of others. This commitment to our employees has earned us the distinction as a Top Workplace in Philadelphia by the Philadelphia Inquirer year after year. Our employees enjoy competitive pay, comprehensive health and dental benefits, tuition reimbursement, paid time off, and retirement savings plans.

Equal Opportunity Employment

Rothman Orthopaedics is an Equal Opportunity employer committed to providing opportunities to all qualified applicants without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We value developing an inclusive and equitable environment that strengthens our organization and allows us to better attract and retain a diverse workforce that is representative of our patients and our community. We model our values by creating and enacting practices that encourage participation from all backgrounds, perspectives, and experiences.

COVID-19 Policy

As a condition of employment at Rothman Orthopaedics, it is required you receive the COVID-19 vaccination. Rothman Orthopaedics is an Equal Opportunity Employer and requests for reasonable accommodations will be considered.