Front Desk Receptionist

Rothman Orthopaedics; Philadelphia (Philadelphia County); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Tuition reimbursement

Paid time off

Retirement plan

Job summary

Rothman Orthopaedics is seeking a Front Desk Receptionist to greet patients, check in and verify demographic and insurance information in eCW, and assist in scheduling follow-up appointments. You will interact with patients and visitors professionally, route calls, and support the front desk team as needed.

This role requires strong customer service, basic MS Office skills, and the ability to handle busy front-desk environments while ensuring accurate payment collection and referrals.

Qualifications

• High School Diploma or GED required.
• At least 1 year of experience in a medical office environment.
• Knowledge of business office procedures and medical terminology.

Responsibilities

• Greeting patients and visitors promptly and courteously.
• Check-in patients and update demographic/insurance information in eCW.
• Enter copay and notes in the Business Office and update referrals.
• Schedule follow-up appointments and manage office calendar.
• Answer and screen phones, route messages as needed.
• Assist patients with ambulatory difficulties and maintain lobby area.
• Collect copays and referrals, balance end-of-day payments.
• Prepare patient paperwork and referrals for physician visits.
• Support the Patient Responsible team with past-due balances.

Skills

Medical office experience

Customer service

Phone etiquette

Education

High School Diploma or GED

Tools

MS Office Suite

Job description

Job Summary:The Front Desk Receptionist greets, instructs, directs, and schedules patients and visitors. This individual serves as a liaison between patient and medical support staff.Key Accountabilities:Increased patient satisfaction, co-pay collection, referral capture, time stamping accuracy, accuracy in demographic and insurance capture, time management (attendance and overtime), chart prep for insurance, co-pay and referral, and cross training to assist in other areas.Essential Duties:Greets patients and visitors in a prompt, courteous, and helpful manner.Checks in patients, verifies and updates demographic and insurance information in eCW.Updates the eCW system on patients’ arrival and records referral information. Utilizes eCW to enter the copayment and notes to the Business Office.Checks out and makes appointments for follow-up patients' office schedules.Answers telephone in a amiable and professional manner, screens calls, answers any questions that are within the area of the positions responsibility, forwards calls, or takes message for preassigned person.Assists patients with ambulatory difficulties.Screens visitors and responds to routine requests for information.Collects applicable insurance co-pay information and referrals.Batches out and balances end-of-day payments.Assists other front desk personnel in situations with irate patients.Maintains work area and lobby in a neat and orderly manner.Re-supplies front desk for the day.Prepares all work for the next business day in eCW: To include: Linking of referring doctor, referral number, copay and authorization number for Visco Injections, Epi's, etc.Prints out all related paperwork for patients’ appointments with the physician.Attends meetings as required.Works in conjunction with Patient Responsible team to collect past due balances.Exemplifies the desired culture and philosophies of the organization.Qualifications:High School Diploma or GED minimum education requirementMinimum of one (1) year’s experience in medical office environmentKnowledge of business office procedures & medical terminology (preferred)Computer skills including, but not limited to, MS Office SuitePay Range:$16.00/hr - $22.00/hrOur Commitment to Employees:Come work at Rothman Orthopaedics! Our employees are our single greatest asset, as such, we strive to provide a professional, nurturing environment where every member of our team can make a meaningful difference in the lives of others. This commitment to our employees has earned us the distinction as a Top Workplace in Philadelphia by the Philadelphia Inquirer year after year. Our employees enjoy competitive pay, comprehensive health and dental benefits, tuition reimbursement, paid time off, and retirement savings plans.Rothman Orthopaedics is an Equal Opportunity employer committed to providing opportunities to all qualified applicants without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We value developing an inclusive and equitable environment that strengthens our organization and allows us to better attract and retain a diverse workforce that is representative of our patients and our community. We model our values by creating and enacting practices that encourage participation from all backgrounds, perspectives, and experiences.COVID-19 Vaccination Policy:As a condition of employment at Rothman Orthopaedics, it is required you receive the COVID-19 vaccination. Rothman Orthopaedics is an Equal Opportunity Employer and requests for reasonable accommodations will be considered.