Per Diem Associate Patient Care Coordinator

Taleo; Waukesha (WI); Presencial; USD 22 000 - 40 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Sign-on bonus for external applicants

Paid Time Off (PTO)

Medical Plan options

Dental, Vision, Life/AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Resumo da oferta

UnitedHealth Group is seeking an Associate Patient Care Coordinator in collaboration with ProHealth Care and Optum. This per diem role supports the emergency department, admitting, switchboard, and information desk across multiple Wisconsin sites, with flexible shifts and travel among locations.

You will greet patients, verify insurance, handle pre-authorizations, collect payments, and assist with medical record management while delivering excellent customer service.

Qualificações

• 1+ years of customer service in a healthcare/hospital setting.
• Intermediate proficiency with Microsoft Office applications.
• Ability to work on a Per Diem basis between 6:45am – 5:00pm Monday – Friday.
• Ability to travel to other local sites, per business need.

Responsabilidades

• Greets patients as they arrive and manages wait time.
• Complete check-in and check-out tasks including insurance verification and pre-authorizations.
• Collects co-payments, co-insurance, and deductibles and issues receipts.
• Manages cashier box and daily deposits.
• Process walk-in patients and visitors; answer phones and schedule appointments.
• Maintain medical records and prepare for scheduling; scan and file correspondence.

Conhecimentos

Customer Service

Healthcare

Microsoft Office

Scheduling

Phone Etiquette

Formação académica

High School Diploma/GED

Ferramentas

EMR Software

Descrição da oferta de emprego

Improve the lives of others while Caring. Connecting. Growing together.

$750 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Explore opportunities with Optum, in strategic partnership with ProHealth Care.ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect and ensures high-quality care delivery to our patients. Join us in making an impact as an Optum Team Member supporting Pro Health Care and discover the meaning behindCaring. Connecting. Growing together.

The Associate Patient Care Coordinatoris responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

This position covers the emergency department, admitting, switchboard, and information desk areas, in a variety of shifts.

This position is per diem. Employees are required to have flexibility to work2 shifts per pay period, 1 weekend per calendar month, 2 holidays per year.

Locations:

• Heart & Vascular Center (primary location for the Heart & Vascular clinics) - 725 American Ave., Waukesha, WI, 53188 (main site)
• Heart and Vascular – Mukwonago - 240 Maple Ave., Mukwonago, WI, 53149
• Heart and Vascular – Oconomowoc - 1185 Corporate Center Drive, Oconomowoc, WI, 53066

Primary Responsibilities:

• Greets patients as they arrive and manages wait time
• Complete check-in and check-out tasks to include insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents
• Collects co-payments, co-insurance, and deductibles and issues receipts
• Manages cashier box and daily deposits according to company policies
• Process walk-in patients and visitors
• Answers phones and schedules, appointments and procedures
• Manages medical records (maintains, files/scans, prepares for schedule)
• Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc.
• Establish and maintain effective working relationships with patients, employees, and the public
• Performs all other related duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of experience with customer service in a healthcare/hospital setting
• Intermediate level of proficiency with Microsoft applications
• Ability to work on a Per Diem basis between the hours of 6:45am – 5:00pm Monday – Friday
• Ability to travel to other local sites, per business need

Preferred Qualifications:

• 1+ years of experience working in medical front office/Urgent Care position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
• Prior experience with EMR computer applications
• Working knowledge of medical terminology
• Working knowledge of general office procedures

Soft Skills:

• Strong communication and customer service skills both in person and via phone
• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with others
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

**PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.