PeopleSoft, CRM Developer

Jobtailor; Virginia (MN); On-site; USD 120,000 - 160,000; Full time

Job summary

Jobtailor in the United States seeks a seasoned PeopleSoft CRM developer to design, implement, and optimize CRM capabilities for ticket intake, case management, and service operations. You will build and modify CRM pages, workflows, and integrations, and support upgrades and production stability.

Candidates should have 3+ years of PeopleSoft development, strong PeopleTools skills, and experience with REST/SOAP APIs.

Qualifications

• Must be a U.S. Citizen with an active Secret security clearance.
• 3+ years of hands-on PeopleSoft development experience, including PeopleSoft CRM, case management, help desk, service-management, or comparable CRM functionality.
• Strong PeopleTools skills including Application Designer, PeopleCode, Application Engine, Component Interfaces, Integration Broker, PS Query, and SQL.
• Experience developing or consuming REST/SOAP APIs.
• Experience designing and modifying PeopleSoft pages/components, workflows, notifications, business rules, security, batch processes, and integrations in an Oracle-based enterprise environment.
• Experience supporting PeopleSoft upgrades, patches, retrofits, object comparisons, testing, migration, and production deployment.
• Strong debugging skills across application logic, SQL, interfaces, batch processing, and integration messages.
• Experience in Agile or SAFe environments with requirements refinement, code reviews, repeatable testing, release management, and production support.

Responsibilities

• Design, develop, configure, and enhance PeopleSoft CRM capabilities for ticket intake, case management, service requests, assignment, routing, escalation, and resolution tracking.
• Develop and modify CRM pages, components, records, business logic, workflows, worklists, notifications, queries, and batch processes.
• Build and support integrations between PeopleSoft CRM and external systems using APIs, Integration Broker, web services, JSON/XML messaging, and file-based interfaces.
• Design and enhance user-facing CRM screens and workflows to improve usability, data quality, and process efficiency.
• Support PeopleSoft CRM and PeopleTools upgrades, patches, and retrofits, including impact analysis, code comparison, customization remediation, regression support, and validation.
• Troubleshoot CRM defects, workflow failures, integration errors, data problems, and production incidents; perform root-cause analysis and implement fixes.
• Configure CRM business rules, queues, statuses, assignment logic, security roles, templates, alerts, and notifications.
• Develop reusable utilities, scripts, and automation for deployment, testing, interface monitoring, data validation, troubleshooting, and operational support.
• Perform unit testing, peer/code reviews, defect retesting, and regression support; create validation queries and test data.
• Migrate and promote CRM objects and configuration across development, test, and production.
• Monitor application behavior, batch processing, interfaces, logs, and SQL; collaborate with DBAs, middleware, infrastructure, security, and operations teams.
• Maintain technical designs, interface specifications, deployment instructions, support procedures, code documentation, and knowledge articles.
• Collaborate with functional analysts, Product Owners, testers, help desk teams, and stakeholders to refine requirements, demonstrate functionality, support UAT, and deliver maintainable solutions.
• Perform other duties as assigned

Skills

PeopleSoft CRM

PeopleCode

Application Designer

SQL

REST/SOAP APIs

Component Interfaces

Application Engine

PS Query

Debugging

Data Validation

Education

Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field; equivalent relevant experience may be considered

Tools

Integration Broker

JSON/XML

Oracle Databases

UNIX/Linux/Solaris

Job description

• Design, develop, configure, and enhance PeopleSoft CRM capabilities for ticket intake, case management, service requests, assignment, routing, escalation, and resolution tracking
• Develop and modify CRM pages, components, records, business logic, workflows, worklists, notifications, queries, and batch processes
• Build and support integrations between PeopleSoft CRM and external systems using APIs, Integration Broker, web services, JSON/XML messaging, and file-based interfaces
• Design and enhance user-facing CRM screens and workflows to improve usability, data quality, and process efficiency
• Support PeopleSoft CRM and PeopleTools upgrades, patches, and retrofits, including impact analysis, code comparison, customization remediation, regression support, and validation
• Troubleshoot CRM defects, workflow failures, integration errors, data problems, and production incidents; perform root-cause analysis and implement fixes
• Configure CRM business rules, queues, statuses, assignment logic, security roles, templates, alerts, and notifications
• Develop reusable utilities, scripts, and automation for deployment, testing, interface monitoring, data validation, troubleshooting, and operational support
• Perform unit testing, peer/code reviews, defect retesting, and regression support; create validation queries and test data
• Migrate and promote CRM objects and configuration across development, test, and production
• Monitor application behavior, batch processing, interfaces, logs, and SQL; collaborate with DBAs, middleware, infrastructure, security, and operations teams
• Maintain technical designs, interface specifications, deployment instructions, support procedures, code documentation, and knowledge articles
• Collaborate with functional analysts, Product Owners, testers, help desk teams, and stakeholders to refine requirements, demonstrate functionality, support UAT, and deliver maintainable solutions
• Perform other duties as assigned

Requirements

• Must be a U.S. Citizen with an active Secret security clearance
• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field; equivalent relevant experience may be considered
• 3+ years of hands-on PeopleSoft development experience, including PeopleSoft CRM, case management, help desk, service-management, or comparable CRM functionality
• Strong PeopleTools skills including Application Designer, PeopleCode, Application Engine, Component Interfaces, Integration Broker, PS Query, and SQL
• Experience developing or consuming REST/SOAP APIs
• Experience designing and modifying PeopleSoft pages/components, workflows, notifications, business rules, security, batch processes, and integrations in an Oracle-based enterprise environment
• Experience supporting PeopleSoft upgrades, patches, retrofits, object comparisons, testing, migration, and production deployment
• Strong debugging skills across application logic, SQL, interfaces, batch processing, and integration messages
• Ability to perform root-cause analysis and deliver maintainable solutions
• Experience with PeopleSoft CRM help desk/service requests, ticket or case management, worklists, routing, notifications, and service operations
• Experience integrating PeopleSoft CRM with HCM, identity/access management, email, reporting, external APIs, middleware, or other enterprise platforms
• Knowledge of REST/SOAP, JSON/XML, error handling, logging, interface security, retries, and data validation
• Working knowledge of Oracle databases, SQL troubleshooting, UNIX/Linux/Solaris environments, and enterprise batch processing
• Experience in Agile or SAFe environments with requirements refinement, code reviews, repeatable testing, release management, and production support
• No agencies, third parties, or Corp-to-Corp submissions

Core Competencies

Demonstrates extensive experience in PeopleSoft CRM development, including case management and service requests, with strong skills in PeopleTools, SQL, and API integrations. Capable of performing root-cause analysis and delivering maintainable solutions in an Oracle-based enterprise environment.

Highest-signal resume keywords

• PeopleSoft CRM Development
• PeopleTools Skills
• API Integration
• Root-Cause Analysis
• Agile Methodologies

Hard Skills

• PeopleSoft CRM
• PeopleCode
• Application Designer
• SQL
• REST/SOAP APIs
• Component Interfaces
• Application Engine
• PS Query
• Debugging
• Data Validation

Soft Skills

• Collaboration
• Problem-Solving
• Communication

Certifications & Qualifications

• Active Secret Security Clearance

Industry Keywords

• Case Management
• Service Management
• Help Desk
• Ticket Management
• Enterprise Batch Processing

Tools & Technologies

• Integration Broker
• JSON/XML
• Oracle Databases
• UNIX/Linux/Solaris