People Team Business Partner - El Paso, TX

Ultipro; El Paso (TX); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Annual bonus up to 8%

Comprehensive medical, dental, and vis

401(k) with company match up to 6%

Company-paid short-term and long-term

21 days of PTO per year

Job summary

PCSI is seeking a People Team Business Partner to provide HR support to employees across Texas sites, including employee relations, performance management, policy interpretation, and compliance with employment laws. You will advise leaders, conduct investigations, and partner on talent management and recruitment initiatives.

This role supports a hybrid work model with on-site presence at El Paso 3 days per week and up to 2 remote days.

Qualifications

• Minimum five (5) years of prior experience in multiple HR disciplines including employee relations and performance management.
• Bilingual in English and Spanish strongly preferred.
• PHR or equivalent HR Certification is preferred.

Responsibilities

• Partner with designated units to align business objectives with employees and leadership.
• Lead investigations and provide guidance on policy interpretation and compliance.
• Support talent management and development, including internal promotions and transfers.
• Collaborate with Hiring and Workforce Development for recruitment and placement.
• Provide day-to-day performance coaching and training to leaders.

Skills

Employee relations

Performance management

Talent management

HR metrics

Bilingual English/Spanish

Education

PHR or equivalent HR Certification

Tools

HRIS

MS Word

MS Excel

HR reporting

Job description

Job Category: Human Resources

Requisition Number: PEOPL003767

• Posted : September 24, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

Description

PCSI is looking for a People Team Business Partner to provide HR support to employees working at our military and border patrol service sites throughout Texas.

In this role, you'll act as a trusted advisor to employees and leaders with employee relations, performance management, policy interpretation, leadership inquiries, and employment law compliance. You'll build and strengthen relationships with site leaders, communicate and promote department initiatives, and partner with operations on broader organizational goals.

Many employees in this region speak Spanish, so bilingual fluency in English and Spanish is strongly preferred.

Who We Are:

PCSI is a non-profit organization whose mission is to enhance the lives of people with disabilities through employment, advocacy, partnerships, and innovation. We vet, prepare, lead, and sustain a skilled workforce that provides top-tier services at job sites across the country. Our areas of expertise are wide and diverse; total facilities maintenance, hospital environmental services, custodial and grounds, disability awareness training, job coaching, and job placement are just a few. We integrate people with disabilities and veterans into meaningful jobs with competitive wages and benefits. Serving people of all abilities in their life’s journey is at the heart of what we do.

What You'll Do as People Team Business Partner:

• Partner with designated unit(s) to align business objectives with employees and leadership.
• Manage and/or participate in special projects or corporate programs as assigned.
• Serve as a consultant/subject matter expert to leaders and staff on People Team related matters, providing guidance and interpretation of policies, procedures, rules, regulations, and CBA.
• Provide guidance on leader’s inquiries and/or partner with leaders in conducting effective, thorough and objective investigations in a timely manner.
• Manage complex employee relations issues that may include conducting independent People Team investigations and properly reporting findings to leadership. Ensure follow through on related action items resulting from the investigation outcome.
• Champion and effectively communicate information related to all People team initiatives, keeping assigned units abreast of updates and/or changes. Act as the liaison or administrator for key events to include effectively communicating information, conducting employee presentations, distribution of materials, adhering to deadlines.
• Provide day-to-day performance management guidance to Leaders (line supervisors/managers) (i.e. coaching, counseling, development and training, DARs, performance letters or PIPS).
• Maintain knowledge of legal requirements related to day-to-day management of employees, reducing legal risks an ensuring compliance with local, state, and federal laws. Consult with Director of the People Team for guidance.
• Support talent management efforts by ensuring successful coordinated efforts between hiring managers and Talent Partner, to include proper handling of internal promotions and transfers. Partner with Workforce Development staff for recruitment and placement of AbilityOne hires.
• Work closely with leadership and employees to improve work relationships, build morale, and increase retention.
• Manage labor relations by developing a relationship with union representatives. Actively participate and/or manage the grievance process to ensure adherence to the CBA and help facilitate resolution.
• Oversee adherence to EEOC and affirmative action program and diversity goals set by the organization and responds to all EEOC and/or NLRB charges.
• Identify training needs and partners with People team leadership as needed. Facilitates training sessions on various HR related topics and/or coordinate other training resources.
• Responsible for effectively communicating and providing guidance on Leave Administration to include working collaboratively with our 3 rd party leave administrator and our benefits team.
• Assist in the maintenance and revision of site job descriptions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You'll Need:

• Minimum five (5) years of prior experience in multiple HR disciplines including resolving complex employee relations issues, performance management, talent management and development, HR metrics/best practices or equivalent combination of education and experience. Labor relations experience preferred.
• Bilingual in English and Spanish strongly preferred.
• PHR or equivalent HR Certification is preferred.

Knowledge, Skills and Abilities:

• Knowledge of PC functions and Software.
• Proficiency in Windows applications, MS Word, MS Excel, etc. and related applications.
• Experience with HR compliance and reporting to include Affirmitive Action, EEO and VETS reporting, etc.
• In-depth knowledge of ADAAA.
• Experienced in use of HRIS.
• Excellent written, oral, and interpersonal communication skills.
• Ability to work in a team-oriented, collaborative environment.
• Ability to set and manage priorities.
• Highly self-motivated and directed, with keen attention to detail.

How You’ll Work:

• On-site work from PCSI's El Paso administrative office required 3 days per week.
• Eligible for a hybrid work schedule of up to 2 remote days per week.
• Must be located within the El Paso, TX area.

Benefits Include:

• Annual bonus opportunity up to 8%.
• Comprehensive medical, dental, and vision coverage with 100% employer-paid premiums for Employee Only plans.
• 401(k) with company match up to 6%, with pre-tax and Roth options, and 100% immediate vesting upon eligibility.
• Company-paid short-term and long-term disability, plus additional voluntary benefit options.
• 21 days of PTO each year, in addition to all federal holidays.

Other Requirements:

• Ability to pass criminal, drug, and driving screening.
• Possess valid driver’s license and maintain good driving record.
• Ability to exchange accurate information in person and over the phone.
• Occasional travel may be required, up to 5%.

PCSI does not offer immigration sponsorship for this position. This includes visa types such as H-1B, TN, and STEM OPT. Please do not apply if you currently require or may require sponsorship now or in the future.

All veterans and/or persons with all types of disabilities are strongly encouraged to apply!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.