HUMAN RESOURCES MANAGER
Restaurant Associates
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Benefits offered by this job
Job summary
Restaurant Associates is seeking a People & Talent Manager for our Boston campus dining program to lead HR strategy and develop leaders who deliver exceptional guest experiences across high-volume environments.
The role emphasizes CARE, succession planning, training, and collaboration with operations/COEs to drive people development and organizational excellence.
Qualifications
- Bachelor's degree and 5+ years in People/Human Resources Leadership, Employee Engagement Training, Talent Management, Development, and Learning.
- Experience in luxury hospitality setting; management/People experience within hospitality is a plus.
- Excellent stand–up delivery and facilitation skills that drive key learning outcomes and empower application beyond the classroom.
Responsibilities
- Drive CARE strategy focused on Communication, Engagement, Learning and Development to improve employee, customer, and client experience.
- Partner with business leaders to set high quality/service standards; empower trainers and managers.
- Coach and mentor Managers; facilitate conversations on empathy, backgrounds, and perspectives.
- Ensure learning platforms are consistently implemented and leadership is updated on Centers for Excellence activity.
Skills
Education
Job description
Restaurant Associates
Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards - Best Places to Work, This is R/A !
We are seeking a hospitality obesessed People & Talent Manager for a high-volume, highly visible, campus dining account. Our business savvy human resources leader must be proactive with demonstrated passion, drive, & motivation to create value through direct and personal impact on the business.
Drive the continual evolution and execution of R/A’s People Leader-focused CARE strategy that modernizes our People Leadership strategies focused on Communication, Engagement, Learning and Development strategies that help employees navigate their work environment, while positively impacting overall employee, customer, and client experience; Work directly with R/A business leaders to set the highest quality and service standards; partners with operations to encourage, empower, train, develop team members to be their best in their career. Critical to this HR leader's success? Their ability to leverage our COEs to identify optimal solutions; to partner effectively with leadership, ensuring timely execution of critical objectives.
- Oversees R/A's CARE People leader engagement strategies in alignment for meaningful workplace experience for all.
- Sets framework and measurement of the role of the leadership that ensures the success of our programs and talent, employee experience using measurable achievements to accountability structures
- Partner, coach, mentor key business team members by ensuring People Leader standards are in place for success; Train Managers as effective role models, facilitate important conversations around empathy, compassion, backgrounds, experiences, and perspectives.
- Ensure consistent and effective implementation of learning & development platforms across the business; Maintain open communication with leadership regarding Centers for Excellence activity. Present on People activities during meetings.
- Meet regularly with Associates for feedback sessions and Town Hall Communications of people activities.
- Design, develop and deliver training courses and workshops, including but not limited to, leadership development and performance improvement
- Propose learning solutions to address performance gaps
- Serve as Talent Management strategist - drives succession planning for frontline associates; ensures leadership pathways and professional development opportunities for all staff (to include internal mentorship programs)
- Partner with the broader Talent Acquisition team, with a focus on diversifying talent pipelines and developing an insights-driven plan for diversity recruitment. Grow our “ready now” bench
The successful candidate will have a proven track record of professional HR leadership accomplishments. They are forward-thinking and eloquent; they quickly gain credibility based on demonstrated performance coupled with tactful, emotionally intelligent communication. This individual understands that our culture is value driven, and highly entrepreneurial. They are a strong leader with proven strategic abilities, and have a proven ability to work at the highest levels of an organization while relating well to the general workforce.
- Bachelor's degree and minimum five + years of experience in People/Human Resources Leadership, Employee Engagement Training, Talent Management, Development, and Learning. Labor relations experience is a plus.
- At least 2 years of experience in luxury business setting; Management/People experience within the hospitality industry a plus
- Excellent stand–up delivery and facilitation skills that drive key learning outcomes and empower application beyond the classroom; Dynamic, self-motivated individual who is comfortable speaking in large groups and with all levels of management
- Strategic problem solver, business partner, facilitator of change and ability to effectively evaluate and resolve path forward with emotional intelligence.
Restaurant Associates is a member of Compass Group USA
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Applications are accepted on an ongoing basis.
Restaurant Associates maintains a drug-free workplace.
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_RA.pdf
Req ID: 1554911
Restaurant Associates
Johanna P Heidler
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