Catering Operations Manager

Restaurant Associates Corp.; New York (NY); On-site; USD 72,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

FSAs

Paid Parental Leave

Personal Leave

Job summary

Restaurant Associates in New York, NY is hiring a Catering Operations Manager to lead the catering team, oversee daily operations, and ensure exceptional service across events and food programs.

You will design experiences, train staff, manage finances, HR, safety, and collaborate with stakeholders to elevate guest satisfaction. Bachelor's degree preferred; 3+ years in food service or multi-unit management is expected.

Qualifications

• Bachelor’s degree preferred or equivalent professional experience
• Minimum of 3 years food service, catering and/or multi-unit management experience
• Excellent written and verbal communication skills
• Proven leadership track record
• General culinary knowledge and safety culture

Responsibilities

• Designs, manages and owns the overall experience, not just the offerings
• Sets an expectation of hospitality that is friendly and engaging
• Trains and develops the team; conducts reviews and coaching
• Oversees daily operation, including financial management, HR, sanitation and safety
• Drives excellence in guest experience and coordinates with stakeholders to maintain standards

Skills

Leadership

Customer service

Team training

Communication

Education

Bachelor’s degree preferred

Job description

Restaurant Associates

• We are hiring immediately for a Catering Operations Manager position
• Locations: New York, NY
• Schedule: Monday - Friday
• Pay Range: $ $72,000 – $85,000 Annually

We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID 1554904.

Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation’s most prestigious museums, performing arts centers and corporations! This is R/A!

Background to role:

The Client Food program’s vision is to inspire and enable the world to make food choices and use food experiences to develop more sustainable lifestyles and communities. The client Food program’s mission is to inspire and enable the client community members to make food choices and enjoy food experiences that support them in being their best. Based on the program’s vision and mission, the Client Food Team has developed a clearly defined strategy that puts a strong emphasis on collaboration, innovation, the responsible business framework, and behavioral economics. The Catering team exists to support the global Client Food program and its values both to associates, and to the vendor partners.

Role Summary:

The Catering Manager drives excellence in the service and experience of the operation. Identifies, motivates, trains, develops and directs team members to deliver exceptional service and accomplish daily goals and projects. This position oversees the administrative and operational tasks, including financial management and analysis, human resources, sanitation, and safety. The Catering Manager will focus on innovative hospitality and creating the catering experiences for the food program in order to support operational excellence. This position reports into the Director of Catering and will leverage their strong communication, hospitality and operational skills to partner with key stakeholders to promote standards and enhance the guest experience.

• Designs, manages and owns the overall experience, not just the offerings

• Sets an expectation of hospitality that is friendly and engaging

• Has a passion for quality food preparation and taste.

• Trains and develops the team

• Conducts associate reviews, coaching sessions, and disciplinary actions in a professional and timely manner

• Creates a culture of Food and Workplace Safety

• Treats all customers with professionalism, care and respect.

The great things you will be expected to do:

Human Resources

• Responsible for developing daily, and weekly plans for the team. Communicating these plans so that all team members are informed at all times and understand the importance of their important roles

• Employee Engagement

• Employee Development

• Coaching and Counseling

• Communicating team members roles, and areas of responsibility to all management

Operations

• Responsible for the overall daily operation and success of the catering service team

• Drive communication among all stakeholders: foh, boh, cafe teams, etc

• Equipment and Smallwares Maintenance

• FOH ordering

• Safety

Financial Accountability

• Oversees department resources with precision and efficiency, ensuring a strategic equilibrium between exceptional guest experiences, fiscal accountability, and workforce engagement.

• Administers labor resources effectively by aligning staffing levels with fluctuating demand requirements

Minimum Quali fications

• Bachelor’s degree is preferred, or equivalent professional experience

• Has a minimum of 3 years food service, catering and/or multi unit management experience

• Excellent communication skills both written and verbal

• A proven track record of leadership

• General culinary knowledge of basic kitchen practices, protocols and procedures

• Proven coaching and teaching skills with peers, individuals, and teams

• Passion for food trends, hospitality, innovation and creative experiences

• Manages time effectively and prioritizes tasks to meet deadlines

• Creates a culture of food and workplace safety

• Proven coaching and teaching skills with peers, individuals, and teams

• Ability to effectively communicate, motivate and interact with all levels within the organization

Apply to Restaurant Associates today!

Restaurant Associates is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. We will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with all applicable federal, state, and local laws.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Associates at Restaurant Associates are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Applications are accepted on an ongoing basis.

Restaurant Associates maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_RA.pdf

Req ID: 1554904

Restaurant Associates

Mehdi Mohammed

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