People Support Center - Benefits Rep 1 (Contract)

Din Tai Fung North America; Arcadia (CA); Hybrid; USD 46,000 - 56,000; Full time

Job summary

Din Tai Fung North America is seeking a People Support Center - Benefits Rep 1 (Contract) to review, process, and enter confidential employee information with a focus on benefits operations. You will use UKG Pro and PlanSource to ensure accurate processing and communicate status to employees and managers.

The role requires 2–3 years in HR/benefits, strong attention to detail, and excellent customer service.

Qualifications

• High school diploma or equivalent required.
• 2-3 years HR or benefits experience.
• Bilingual in Spanish and English is preferred.

Responsibilities

• Manage benefits inbox, review QLEs and respond to inquiries.
• Coordinate with HR and operations to resolve issues.
• Support open enrollment, elections, tests, and audits.
• Identify and escalate deduction discrepancies and system issues.
• Run weekly benefits audits and maintain audit history.

Skills

Customer service

Communication skills

Attention to detail

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

UKG Pro

HRIS systems

Job description

The base salary or hourly wage range for this role will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. Range is not inclusive of potential bonus or benefits. Your recruiter can share more information about the salary range and other factors during the hiring process.

• Bilingual in Spanish

Job Title: People Support Center - Benefits Rep 1(Contract)

Compensation: $33.27 - $40.75 per hour

The base salary or hourly wage range for this role will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. Range is not inclusive of potential bonus or benefits. Your recruiter can share more information about the salary range and other factors during the hiring process.

Location

Hybrid, Din Tai Fung - Restaurant Support Center in Arcadia/Pasadena, California

About Us

Din Tai Fung is a globally celebrated, family-owned restaurant brand founded in 1972 and internationally renowned for its iconic Xiao Long Bao. With more than 165 locations across 13 countries including 20 in North America. DTF is Michelin-recognized and admired for its uncompromising quality, authentic flavors, and warm, gracious hospitality. Each location delivers an elevated yet inviting cultural dining experience designed to delight guests on any occasion.

About The Role

The People Support Center Representative is responsible for reviewing, processing, and entering transactions involving confidential employee information while ensuring accuracy and compliance with company policies. This role places a strong emphasis on benefits administration and serves as a key support resource for the organization's benefits operations.

In this role, the representative will support day-to-day benefits functions including auditing, COBRA document sharing, Qualifying Life Event (QLE) review and approvals, benefits inbox and incoming mail management, and open enrollment support. They will work closely with benefits carriers and vendors and will utilize UKG Pro and PlanSource to ensure accurate and timely benefits processing.

The representative addresses routine and moderately complex inquiries from employees and managers regarding benefits and HR services, escalating issues when necessary. They maintain proactive communication with employees, providing timely status updates until issues are resolved, and work collaboratively with the broader People Support Center and operations teams to enhance the employee experience.

Success in this role requires strong attention to detail, excellent customer service skills, the ability to manage sensitive and confidential information, and a working knowledge of benefits administration practices and systems. Spanish language proficiency is strongly preferred.

Responsibilities

• Benefits Inbox & Incoming Mail Management — Monitor, respond to, and route the benefits inbox and incoming mail on a daily basis; serve as the first point of contact for employee benefits inquiries. Includes review of Qualifying Life Events (QLE's)
• Collaboration & Coordination – Partner with HR teams and operations to ensure seamless HR processes and issue resolution. Support the rest of the PSC team with people transactions as needed.
• Open Enrollment Support — Assist with employee elections, system testing, and daily enrollment audits during the open enrollment period (October – December)
• Discrepancy Resolution — Partner to identify and elevate deduction discrepancies, overpayments, and system issues between UKG Pro and Ben Admin; elevate complex issues as needed.
• Weekly Benefits Audit — Partner to conduct weekly audits of benefit deductions and enrollment data; maintain an ongoing audit history log to ensure accuracy and compliance

Job Requirements

• High school diploma or equivalent
• 2-3 years of experience in HR, benefits knowledge & support
• Familiarity with HRIS systems; UKG Pro experience preferred
• Bilingual in Spanish

Preferred Requirements

• Strong Benefits knowledge & support, experience auditing
• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.

Essential Functions

• Develops and maintains collaborative relationships with key partners.
• Ability to function well in a high-paced and at times stressful environment.
• Able to handle company and employee confidential information.
• Effective Oral and written communication skills
• Ability to work under minimal direction while following standard policies and procedures.
• Excellent time management and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Applicants must be 18 years of age or older and able to provide documentation to work in the United States legally.

Equal Opportunity Employer

Din Tai Fung North America is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment and welcome all qualified applicants, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status, in accordance with applicable federal, state/provincial, and local laws.

U.S. Employment Eligibility

In the United States, Din Tai Fung North America participates in E-Verify to confirm work authorization for all new hires. To learn more, please visit: https://www.e-verify.gov/employees.