People Services Specialist

Pattern Energy; San Francisco (CA); On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) with employer contribution

Paid time off

Paid holidays

EAP and family care benefits

Job summary

Pattern Energy, a leading renewable energy company, seeks a People Services Desk Representative to enhance the employee experience. You will be the first point of contact for employees, assisting with questions, requests, and lifecycle events, while partnering with HR functions to resolve issues and maintain data accuracy.

You will support onboarding, background checks, and I-9 verification, deliver engaging orientations, and contribute to process improvements across the People & Culture team.

Qualifications

• Excellent communication skills with the ability to build positive relationships and explain information clearly and professionally.
• Ability to perform high-volume, process-driven work accurately and efficiently while meeting service metrics.
• Self-starter mindset with curiosity, initiative, and willingness to learn new processes and systems.
• Strong problem-solving and critical-thinking skills, with the ability to research issues and identify practical solutions.

Responsibilities

• Serve as a trusted first point of contact for employees and leaders, delivering timely, customer-focused support.
• Answer questions, resolve requests, and connect employees with the right resources.
• Respond to inquiries through multiple channels while meeting SLAs for response and resolution times.
• Maintain accurate and compliant employee records and process transactions with confidentiality.
• Coordinate onboarding processes, including background checks and I-9 verification.
• Deliver and support new employee orientation sessions with clear presentations.
• Create SOPs, knowledge articles, and self-service resources to support delivery.
• Generate and analyze basic operational reports to support team performance.

Skills

Communication

High-volume work

Discretion

Problem solving

Organization

Customer focus

Education

Bachelor's degree (HR/Business/Communications/Psychology)

Tools

AI-enabled tools

Job description

Company Overview

Pattern Energy is a leading renewable energy company that develops, constructs, owns, and operates high-quality wind and solar generation, transmission, and energy storage facilities. Our mission is to transition the world to renewable energy through the sustainable development and responsible operation of facilities with respect for the environment, communities, and cultures where we have a presence.

Pattern Energy is a leading renewable energy company that develops, constructs, owns, and operates high-quality wind and solar generation, transmission, and energy storage facilities. Our mission is to transition the world to renewable energy through the sustainable development and responsible operation of facilities with respect for the environment, communities, and cultures where we have a presence. Our approach begins and ends with establishing trust, accountability, and transparency. Our company values of creative spirit, pride of ownership, follow-through, and a team-first attitude drive us to pursue our mission every day. Our culture supports our values by fostering innovative and critical thinking and a deep belief in living up to our promises.

Headquartered in the United States, Pattern has a global portfolio of more than 30 power facilities and transmission assets, serving various customers that provide low-cost clean energy to millions of consumers.

Responsibilities

Job Purpose

The People Services Desk Representative plays an important role in shaping the employee experience by helping employees, people leaders, and stakeholders get timely, accurate, and thoughtful support from the People & Culture (P&C) team. As a trusted first point of contact, this role helps employees navigate everyday questions, key lifecycle moments, and People & Culture programs with clarity, care, and confidence.

Through responsive service, accurate administration, and continuous process improvement, the People Services Desk Representative helps create a consistent, positive, and inclusive employee experience across the organization. This role partners closely with People Business Partners, Centers of Excellence such as HRIS, Payroll, Benefits, and Talent Acquisition, Enterprise Technology, and other internal stakeholders to resolve requests, maintain employee data, and support employees throughout their journey at Pattern.

Key Accountabilities

• Serve as a trusted first point of contact for employees and leaders, delivering timely, customer focused, and solution-oriented support.
• Help create a positive employee experience by answering questions, resolving requests, and connecting employees with the right resources.
• Respond to employee and leader inquiries through multiple support channels while meeting established service level agreements (SLAs) for response times, resolution times, and customer satisfaction.
• Build trust through professionalism, discretion, and strong communication skills.
• Process employee lifecycle transactions and related administrative activities, including background checks, onboarding, employee data changes, leaves, offboarding, ensuring accuracy, timeliness and compliance
• Coordinate and support onboarding processes, including background checks, employment verification activities, and I-9 verification requirements.
• Deliver and support new employee orientation sessions, providing clear and engaging presentations to help new hires successfully transition into the organization.
• Use critical thinking and sound judgment to troubleshoot issues, identify solutions, and elevate complex matters when appropriate.
• Leverage technology, self-service tools, AI-enabled resources, and People systems to provide efficient and effective support.
• Maintain accurate and compliant employee records and process transactions with a high level of attention to detail and confidentiality.
• Accurately process a high volume of recurring employee lifecycle transactions, including onboarding, employee data changes, leaves, offboarding, and related administrative activities in accordance with established procedures and service level expectations.
• Contribute to the creation of standard operating procedures, knowledge articles, FAQs, and self-service resources to support consistent service delivery.
• Generate and analyze basic operational reports and service metrics to support team performance and business needs.
• Identify opportunities to improve processes, reduce recurring issues, and enhance the employe experience.
• Partner with People & Culture team members to continuously improve processes and enhance service delivery.
• Other duties as assigned.

Education Required

• Bachelor’s degree in Human Resources, Business Administration, Communications, Psychology, or a related field is required.

Experience Required

• 2+ years of professional experience in customer service, HR, operations, administration, or a related field. Recent college graduates are welcome and encouraged to apply.

Qualifications

• Excellent communication skills, with the ability to build positive relationships and explain information clearly and professionally.
• Ability to perform high-volume, process-driven work accurately and efficiently while meeting service metrics and operational expectations.
• A self-starter mindset with curiosity, initiative, and a willingness to learn new processes and systems.
• Strong problem-solving and critical-thinking skills, with the ability to research issues, evaluate options and identify practical solutions, while knowing when to elevate complex matters
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
• A commitment to providing an exceptional employee experience through responsive and customer-focused service.
• Ability to manage confidential information with discretion and professionalism.
• Comfortable working in a fast-paced environment with rapidly changing priorities and evolving processes.

Technical Skills

• Comfort using technology and learning new tools, including AI-enabled solutions and digital platforms.

The expected starting rate of pay for this role is $30.77/Hr. - $41.35/Hr. USD. This range is an estimate and rate of pay may be above or below the ranges based on several factors including but not limited to location, work experience, certifications, and education. In addition to rate of pay, Pattern’s compensation program includes a bonus structure for full-time employees of all levels. We also provide a comprehensive benefits package which includes medical, dental, vision, short and long-term disability, life insurance, voluntary benefits, family care benefits, employee assistance program, paid time off and bonding leave, paid holidays, 401(k)/RRSP retirement savings plan with employer contribution, and employee referral bonuses.

• medical, dental, vision, short and long-term disability, life insurance, voluntary benefits, family care benefits, employee assistance program, paid time off and bonding leave, paid holidays, 401(k)/RRSP retirement savings plan with employer contribution, and employee referral bonuses.

Pattern Energy Group is an Equal Opportunity Employer.