People Services Specialist

Team Select Home Care; Columbus (IN); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Family Medical

Dental

Vision Insurance

Paid Time Off

Paid Sick Time

401(k)

Referral Program

Job summary

Team Select Home Care seeks a People Services Specialist to ensure accurate employment processing and maintain essential personnel records. You will guide employees and managers to corporate resources for policy, benefits, and payroll-related matters, while ensuring system data across HRIS, EMR, and L&D remains clean and up to date.

Responsibilities include onboarding, file administration, licensure tracking, and support for performance reviews with confidentiality and professionalism.

Qualifications

• Associate degree or 1-2 years related experience or equivalent.
• Experience reading and applying policies and procedural documentation.
• HIPAA and regulatory awareness preferred.

Responsibilities

• Execute onboarding and onboarding documentation accurately within timelines.
• Maintain personnel records throughout employee lifecycle and renewals.
• Track licensure, certifications, and credential renewals.
• Oversee HRIS/EMR/L&D data updates and system accuracy.
• Direct employees and managers to corporate resources for benefits and policies.

Skills

Organizational skills

Policy interpretation

Communication (written)

Communication (verbal)

Problem solving

MS Office

Education

Associate degree or 1-2 years related experience

Tools

Workday

EMR

L&D systems

Job description

The People Services Specialist (PSS) plays an essential role in supporting the branch workforce by ensuring employment processes, documentation, and administrative requirements are executed accurately and consistently. This role processes required employment documentation, maintains personnel records, and ensures credential and system updates are completed within established timelines. The PSS serves as a knowledgeable branch resource for administrative processes by guiding employees and managers to appropriate corporate resources for policy, benefits, and personnel matters. Through organization, attention to detail, and professional communication, the People Services Specialist helps maintain compliance readiness and operational consistency within the branch.

Reports To: Director of Operations FLSA Status: Non-Exempt

Onboarding & Employment Processing

• Execute new hire and rehire onboarding processes, ensuring required employment documentation is completed accurately and within established timelines.
• Process I-9 documentation and complete E-Verify requirements in accordance with federal regulations.
• Coordinate onboarding checklist completion, required system access and device needs.

Credential & File Administration

• Proactively maintain personnel records throughout the employee lifecycle, including updates related to hiring, termination, leave, transfers, promotions, and credential renewals.
• Track licensure, certifications, and required documentation; notify employees and managers in advance of renewal deadlines.
• Conduct periodic file audits to confirm documentation accuracy and completeness.
• Ensure employment records are organized and accessible for internal review or regulatory audit.

Systems & Administrative Support

• Oversee the maintenance and updates of operational systems, including HRIS (Workday), EMR, L&D, and other related platforms, ensuring data accuracy and system functionality.
• Compile documentation as requested to support branch and corporate leadership.
• Assist with performance review tracking and related administrative processes.

Resource Navigation & Escalation

• Serve as a branch contact for administrative process questions and consistently direct employees and managers to designated corporate resources for benefits, policy interpretation, and personnel matters.
• Assist employees with accessing approved corporate tools, systems, and communications.
• Escalate employee concerns, sensitive matters, or complex issues to leadership or central support in a timely manner.
• Stay informed on corporate updates and procedural changes to ensure employees are directed to accurate and current resources.

Professional Standards & Accountability

• Demonstrate strong attention to detail in documentation, recordkeeping, and system updates.
• Prioritize workload effectively to meet deadlines and maintain compliance standards.
• Communicate clearly and professionally with employees and managers.
• Maintain confidentiality of employee and company information.
• Apply sound judgment when handling sensitive matters.
• Attain performance goals established with leadership.
• Perform additional duties as assigned to support branch operations.

Required Skills & Qualifications

• Strong organizational skills with consistent follow-through.
• Ability to read, interpret, and apply policies and procedural documentation.
• Strong written and verbal communication skills.
• Sound problem solving skills and practical decision-making ability.
• Computer proficiency including MS Office; experience with HR systems preferred.
• Knowledge of basic HR administrative processes, HIPAA, and regulatory requirements preferred.
• Associate degree or one to two years related experience; or equivalent combination of education and experience.

Equal Employment Opportunity Statement Team Select Home Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Physical Requirements: “You are not required to disclose information about physical or mental limitations that you believe will not interfere with your ability to do the job. However, you should disclose any physical or mental impairment for which special arrangements or accommodations are needed to enable you to perform the essential functions of the job. Your description of any impairment and suggestions for reasonable accommodations will be considered in providing reasonable accommodations.” Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 15 pounds at times.

EEO Status: Administrative Support Workers

Benefits + Perks of Joining the Team Select

• Family Medical
• Dental
• Vision Insurance
• Paid Time Off
• Paid Sick Time
• 401(k)
• Referral Program

Pay Range: $XX.XX - $25.00 / hour with bonus

Team Select Home Care reserves the right to change the above job description and qualifications without notice.

Team Select Home Care will not discriminate against you on the basis of race, color, religion, national origin, sex, sexual preference, disability, political belief, veteran status, age, or any other status protected by law.

Team Select Home Care is an employment-at-will employer.

Team Select Home Care is dedicated to transforming lives by providing compassionate, high-quality in-home care. Founded in 2008, our mission is to change lives for the better. We advocate for families in need, treat our patients like the heroes they are, and empower our team members to make a meaningful difference every day. We specialize in long-term adult and pediatric private duty nursing, personal care services, and family caregiving programs, all with a personalized, patient-centered approach. Our commitment to excellence is reflected in everything we do, from the way we care for our patients, to how we support our team. We believe that our employees are the heart of our mission, and we’re dedicated to your growth and well-being. At Team Select, you’ll find opportunities for continuous training, career advancement, and professional development.