People Services Generalist (HR)

Pier Sixty Six; Fort Lauderdale (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits

State-of-the-art facilities

First-class employee dining room

Job summary

Pier Sixty-Six Resort in Fort Lauderdale seeks a seasoned People Services Generalist to join our luxury hospitality team. You will support HR operations, recruitment, onboarding and employee relations to ensure an exceptional team member experience.

Partner with department leaders to identify staffing needs, coordinate recruitment activities, maintain accurate records, and advise managers on coaching, performance and policy matters in a confidential, service-oriented environment.

Responsibilities

• Serve as a primary point of contact for team member and leadership questions regarding HR policies, workplace concerns, and employment practices.
• Conduct employee relations investigations, including gathering statements, conducting interviews, reviewing documentation, and preparing investigation summaries.
• Provide guidance to managers regarding coaching, corrective action, performance concerns, and appropriate documentation.
• Promote a respectful workplace and support the consistent application of company policies.
• Maintain accurate and confidential records of employee relations matters and investigations.
• Assist with identifying workplace trends and recommending solutions to improve employee engagement and retention.
• Support the implementation of corrective action and follow-up plans in partnership with HR leadership.
• Partner with department leaders to identify staffing needs and support recruitment strategies.
• Coordinate recruitment activities, including job postings, candidate screening, interviews, and selection processes.
• Support career fairs, community outreach, university partnerships, and other recruitment initiatives.
• Maintain accurate candidate records within the applicant tracking system.
• Assist with workforce planning, staffing reports, and recruitment metrics.
• Support international recruitment and J-1 exchange visitor programs, as assigned, in coordination with program sponsors and applicable requirements.
• Coordinate new hire onboarding and orientation to ensure a consistent and positive introduction to the organization.
• Ensure required employment documentation and background screening processes are completed in accordance with established procedures.
• Process and document promotions, transfers, internal opportunities, status changes, and separations.
• Support internal mobility initiatives and ensure established eligibility criteria and approval processes are followed.
• Conduct or coordinate exit interviews and identify opportunities to improve retention and the employee experience.
• Maintain accurate personnel files and employee records throughout the employment lifecycle.
• Coach managers on performance management practices, documentation, and employee development.
• Assist with performance evaluations, goal-setting processes, and performance improvement plans.
• Support leadership development initiatives and manager training programs.
• Partner with department leaders to address performance concerns and promote accountability.
• Assist with succession planning, internal promotions, and career development initiatives.
• Coordinate mandatory training, compliance train

Job description

Overview

South Florida's beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave is home to the extraordinary luxury resort hosting 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All are met with exceptional service and refined touches, resulting in extraordinary experiences. The Resort assembles over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room, and most importantly, a focus on you as an individual, including your welfare and well-being. Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team and enjoy highly competitive wages, comprehensive benefits, and a culture that honors and respects you.

Pier Sixty-Six Resort is looking for a seasoned, eager, and enthusiastic People Services Generalist to join the team!

The People Services Generalist supports the daily operations of the People Services department by providing administrative, recruitment, onboarding, employee relations, and team member support. This position helps ensure efficient HR processes, accurate recordkeeping, compliance with company policies and employment regulations, and a positive team member experience.

The People Services Generalist works closely with department leaders and team members to support the full employee lifecycle, from recruitment and onboarding through employment changes and separation, while maintaining confidentiality and delivering service consistent with the standards of a luxury hospitality environment.

Responsibilities

Employee Relations

• Serve as a primary point of contact for team member and leadership questions regarding HR policies, workplace concerns, and employment practices.
• Conduct employee relations investigations, including gathering statements, conducting interviews, reviewing documentation, and preparing investigation summaries.
• Provide guidance to managers regarding coaching, corrective action, performance concerns, and appropriate documentation.
• Promote a respectful workplace and support the consistent application of company policies.
• Maintain accurate and confidential records of employee relations matters and investigations.
• Assist with identifying workplace trends and recommending solutions to improve employee engagement and retention.
• Support the implementation of corrective action and follow-up plans in partnership with HR leadership.

Recruitment and Talent Acquisition

• Partner with department leaders to identify staffing needs and support recruitment strategies.
• Coordinate recruitment activities, including job postings, candidate screening, interviews, and selection processes.
• Support career fairs, community outreach, university partnerships, and other recruitment initiatives.
• Maintain accurate candidate records within the applicant tracking system.
• Assist with workforce planning, staffing reports, and recruitment metrics.
• Support international recruitment and J-1 exchange visitor programs, as assigned, in coordination with program sponsors and applicable requirements.

Onboarding and Employee Lifecycle

• Coordinate new hire onboarding and orientation to ensure a consistent and positive introduction to the organization.
• Ensure required employment documentation and background screening processes are completed in accordance with established procedures.
• Process and document promotions, transfers, internal opportunities, status changes, and separations.
• Support internal mobility initiatives and ensure established eligibility criteria and approval processes are followed.
• Conduct or coordinate exit interviews and identify opportunities to improve retention and the employee experience.
• Maintain accurate personnel files and employee records throughout the employment lifecycle.

Performance Management and Leadership Support

• Coach managers on performance management practices, documentation, and employee development.
• Assist with performance evaluations, goal-setting processes, and performance improvement plans.
• Support leadership development initiatives and manager training programs.
• Partner with department leaders to address performance concerns and promote accountability.
• Assist with succession planning, internal promotions, and career development initiatives.

Training and Development

• Coordinate mandatory training, compliance train