People Operations Lead

Mach9; San Francisco (CA); On-site; USD 150,000 - 200,000; Full time

Job summary

Mach9 seeks a hands-on Head of Operations to own people, workplace, IT, internal systems, and scaling infrastructure as we grow from 25 to 60+ employees.

You'll partner with the Head of Business Operations and Finance, build repeatable processes, automate manual tasks, and ensure compliance while working closely with outside counsel on immigration and employment matters.

This Series A-stage company values rigor, operational discipline, and a proactive mindset to prevent problems before they arise.

Qualifications

• 3–6 years in internal ops or chief-of-staff roles at high-growth startups.
• Proven ownership of internal systems implementations.
• Thrive in a fast-paced build environment with evolving playbooks.
• Strong judgment on what to own, delegate, or escalate.
• Experience with AI tools and automation is a plus.
• Excellent people skills and professional representation.

Responsibilities

• Own onboarding and off-boarding end-to-end; coordinate policy and governance.
• Run the SF office end-to-end: facilities, vendor relationships, moves.
• Maintain SOPs, internal docs, and company wiki; fix manual processes.
• Stand up IT and internal systems: MDM, device procurement, identity, tooling.
• Project manage SOC 2 security audits and compliance with employment rules.
• Coordinate onsite interviews and logistics with hiring managers.

Skills

Internal ops

Chief of staff

Startup experience

Ambiguity tolerance

AI tools

Stakeholder mgmt

Tools

MDM

SOP tools

Job description

About Mach9

Mach9 is pioneering the next era of the surveying and geospatial industry. Our AI-driven platform opens up a world of possibilities for the millions of surveyors and civil engineers responsible for supporting the $3 trillion infrastructure industry. With our market-defining technology, engineers can leverage geospatial data to complete projects faster than ever before.

Our first product, Mach9 Digital Surveyor is transforming the highly-manual surveying workflows by automatically extracting features (such as signs, curbs, and utility poles, etc.) from large-scale imagery and 3D datasets-delivering results up to 96 times faster than today's labor-intensive process. By dramatically scaling what surveyors can achieve, Mach9 empowers the industry to accelerate infrastructure development, improve decision-making, and fundamentally reshape the way we build and maintain our world.

Mach9 is backed by Quiet Capital, Y Combinator, Overmatch Ventures, Kyle Vogt (founder of Cruise), Amar Hanspal (former CEO of Autodesk), Scott Belsky (CPO of Adobe), Gokul Rajaram (former executive at DoorDash), and more.

Position Overview
You'll own the day-to-day operations that keep Mach9 running: people, workplace, IT, internal systems, and the infrastructure that lets a fast-growing team scale without losing rigor. Reporting to the Head of Business Operations and Finance, you'll be the operating partner who turns process gaps into systems, automates manual work, and builds the function as the company grows from 25 to 60+.
This is a hands-on role at a Series A-stage company. You'll be the person who sees what's breaking, fixes it, and then builds the system so it doesn't break the same way twice. You'll work closely with outside counsel on immigration, employment, and compliance matters, and own internal operations end-to-end.

Responsibilities

• People Operations: own onboarding and off-boarding end-to-end; coordinate immigration matters with outside immigration counsel; own workplace policy and governance in partnership with outside employment counsel

• Employee Experience and Workplace: Run the SF office end-to-end, including building management, facilities, vendor relationships, and office moves. Beyond the physical, help build company culture and employee experience through team events, offsites, and more.

• Operational Infrastructure: Maintain SOPs, internal documentation, and the company wiki. Identify where processes are manual, inconsistent, or undocumented, and fix them before they become problems at scale. Own how the company thinks about operational infrastructure: which tools we bet on, where we invest in the process before we need it, and how we structure ourselves to scale.

• IT and Internal Systems: stand up and own the company's MDM; manage device procurement, identity, and the internal tech stack; build automations to eliminate manual work.

• Compliance and Security: project manage security audit (SOC 2), support business insurance, and ongoing compliance with state and federal employment requirements.

• Recruiting Operations: coordinate onsite interviews, candidate experience, and offer logistics in partnership with hiring managers

What You Bring

• 3-6 years in internal ops or chief-of-staff roles at high-growth startups, including time at Series A through Series C stages
• Demonstrated ownership of internal systems implementations
• Comfort with ambiguity and pace; you thrive in a build environment where the playbook isn't written yet
• High slope on AI tools
• Sound judgment on what to own, what to delegate, and what to escalation
• Warmth and professionalism; you represent the company internally and externally