People Operations Generalist (Benefits & Union Operations)

Sertoma Star Services; Alsip (IL); On-site; USD 65,000 - 85,000; Full time

Job summary

Sertoma Star Services in Illinois seeks a People Operations Generalist to provide operational and administrative support across a multi-site nonprofit with 650 employees. Reporting to the CHRO, this role manages day-to-day labor relations compliance, CBA adherence, and benefits administration with autonomy.

The ideal candidate brings HRIS experience, benefits expertise, and strong communication skills to partner with unions and management.

Qualifications

• Bachelor’s degree in HR or related field with 3–5 years’ experience in HRIS, benefits, wellness, and engagement.
• Minimum of three years labor relations/administrative experience.
• Ability to multitask and maintain acute attention to detail.
• Excellent oral and written communication skills.

Responsibilities

• CBA administration and enforcing union labor compliance across facilities.
• Investigate grievances and coordinate with union stewards.
• Advise line managers on disciplinary actions within contract parameters.
• Audit and ensure regulatory compliance with state/federal requirements.
• Manage benefits lifecycle, open enrollment, and leaves/COBRA processes.
• Administer HRIS data and collaborate with Finance on payroll-related tasks.
• Support onboarding, performance appraisals, and staff audits.

Skills

Communication skills

Attention to detail

Multitasking

Microsoft Office

Education

Bachelor’s Degree in Human Resources or related field

Tools

HRIS

MS Office Suite

Job description

The People Operations Generalist provides dedicated operational and administrative support across a multi-site non-profit organization of 650 employees. Reporting directly to the Chief Human Resource Officer (CHRO), this individual functions with a high degree of autonomy to manage the organization's day-to-day labor relations compliance, collective bargaining agreement (CBA) adherence, and comprehensive benefits lifecycle administration. The ideal candidate ensures all workforce workflows align seamlessly with internal agency policies, labor union boundaries, and state/federal regulatory compliance.

Position Summary

The People Operations Generalist provides dedicated operational and administrative support across a multi-site non-profit organization of 650 employees. Reporting directly to the Chief Human Resource Officer (CHRO), this individual functions with a high degree of autonomy to manage the organization's day-to-day labor relations compliance, collective bargaining agreement (CBA) adherence, and comprehensive benefits lifecycle administration. The ideal candidate ensures all workforce workflows align seamlessly with internal agency policies, labor union boundaries, and state/federal regulatory compliance.

Essential Duties and Responsibilities

include the following, although other duties may be assigned to meet the consumer and/or agency needs:

Union Operations & Labor Compliance

• CBA Administration: Interprets and enforces the active Collective Bargaining Agreement (CBA) to maintain consistent operational workflows across all agency facilities.
• Grievance Resolution: Investigates employee complaints, collaborates with union stewards, processes formal grievance documentation, and facilitates initial resolution tracking.
• Supervisory Guidance: Advises line managers and supervisors on union-compliant disciplinary measures, corrective action workflows, and contract parameters.
• Audits and Compliance: Monitors regional labor compliance benchmarks and assists the CHRO in preparing critical data arrays for future contract negotiation windows.

Comprehensive Benefits Lifecycle Management

• Plan Administration: Executes the daily administration of health, vision, dental, disability, life insurance, and non-profit retirement accounts (403b).
• Open Enrollment: Partners with external brokers to plan, communicate, and implement the annual benefits open enrollment timeline for all 650 staff members.
• Leaves & Accommodations: Independently processes and tracks complex leaves of absence including FMLA, Workers' Compensation, COBRA transitions, and interactive ADA workplace accommodations.
• Wellness Initiatives: Manages the design and execution of the Employee Wellness Program to promote staff health and retention.

HRIS Platform Mastery & Data Analytics

• System Administration: Maximizes system utilization by entering and managing all employee life-cycle data within modern HRIS environments.
• Payroll & Finance Collaboration: Coordinates heavily with the Finance Department to ensure payroll data accuracy, tracking cost-center changes, and auditing monthly benefit premium invoicing.
• Custom Reporting: Generates demographic, vacancy, retention, and turnover reports directly for the CHRO to guide strategic workforce decisions.

Talent Support & Core Lifecycle

• Lifecycle Logistics: Assist with facilitating smooth onboarding orientations for new hires, conducts standardized exit interviews and facilitate management development classes.
• Performance Systems: Coordinates the distribution, monitoring, and administrative completion of annual staff Performance Appraisals.
• Personnel Audits: Maintains high-fidelity electronic employee profiles, tracking valid licensing, mandatory training records, and compliance documentation.

Other Duties

• Ability to travel to other work sites for staff and/or management meetings and trainings.
• Meets requirements and maintain compliance of applicable licensing, funding, accreditation and other state/federal regulatory agencies, including safety requirements and agency policies and procedures.
• Manage special projects and performs other duties/tasks as needed and/or assigned.

Qualifications

• Bachelor’s Degree in Human Resources or a closely related field with two (3-5) years of related experience in HRIS systems, benefits administration, wellness programs, and employee engagement initiatives.
• Minimum of three years labor relations/administrative experience.
• Ability to effectively multi-task and demonstrate acute attention to detail.
• Excellent communication skills, both oral and written.
• Valid driver’s license and documentation of current auto insurance, with an acceptable motor vehicle report.
• Advanced proficiency in the use of computers, software applications, and working knowledge of Microsoft Office Suite programs.