People Operations Generalist

Thatch; San Francisco (CA); On-site; USD 110,000 - 120,000; Full time

Job summary

Thatch in the United States is seeking a People Ops Generalist to be one of the first touchpoints for employees, shaping their experience and supporting onboarding and HR processes.

You'll partner with recruiters, hiring managers, and the People team to keep operations running smoothly, handle verifications, benefits, and 401(k), and contribute to special projects with the Head of People.

Qualifications

• 3+ years of experience in HR, People Ops or a related administrative role.
• Exceptional organizational skills with the ability to manage multiple priorities.
• Strong written and verbal communication skills.
• Discretion in handling confidential information.
• Exercises good judgement when faced with challenges.

Responsibilities

• Own onboarding program management from pre-boarding to day 1 sessions.
• Maintain accurate HR records in systems.
• Support onboarding and manage the onboarding calendar.
• Complete employee verifications, E-verify and maintain files.
• Manage benefits, 401(k) processes and related compliance.
• Collaborate with Head of People on special projects.

Skills

Organizational skills

Communication

Discretion

Judgement

Tools

Rippling HRIS

Job description

About the role

We’re looking for a people-focused People Ops Generalist to support our growing team. In this role, you’ll be one of the first touch points for employees, setting the tone for their experience with us. You’ll partner closely with recruiters, hiring managers, the broader People team and all employees to make sure every interaction feels smooth, thoughtful, and delightful. From supporting onboarding and HR processes, you’ll be at the heart of keeping our people operations running seamlessly. If you have a service-oriented mentality, thrive on organization, and genuinely enjoy connecting with people, then you’ll fit right in.

What you\'ll do

• Manage Thatch’s onboarding program; from pre-boarding logistics and systems admin, to day 1 onboarding sessions, you will own it all.
• Maintain accurate records in HR systems
• Help new hires feel welcome by supporting onboarding and managing the onboarding calendar
• Complete employee verifications, E-verify and maintain employee files.
• Manage People related compliance around Benefits, 401(k) management, and support employees through any People related organization changes.
• There will be an opportunity to work closely with the Head of People and other members of the people team on special projects and programs.

Background we\'re looking for

• 3+ years of experience in HR, People Ops or a related administrative role
• Exceptional organizational skills with the ability to manage multiple priorities
• Strong written and verbal communication skills
• High attention to detail and accuracy
• Discretion in handling confidential information
• Exercises good judgement when faced with challenges

Experience we\'d be particularly excited about

• Prior experience with Rippling or other HRIS tools
• A people-first mindset and genuine interest in creating positive experiences for and enabling our employees to do their best work
• Excellent customer service skills

What to expect

We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you\'ll be doing every day as best we can, and we move quickly. Here\'s what to expect:

• 30 minute video meeting to talk through your background and interest in Thatch
• 30 minute video meeting with the hiring manager to dive deeper into your experience and the role
• 30 minute video meeting to meet 2-3 members of the team
• 30 minute video meeting with our founders to discuss your approach to culture and our operating principles

Estimated Compensation Range

$110,000 — $120,000 USD

About Thatch

We’re a fully distributed early stage company using technology to change the way America does healthcare. We’re a happy, friendly, high-velocity team. You can read more on Thatch here.