People Operations Coordinator Strategy & Ops

Frontdoor Defense; Alameda (CA); On-site; USD 36,000 - 49,000; Full time

Job summary

Sila in Alameda, California is seeking a People Operations Coordinator to drive daily People Ops programs, oversee onboarding and offboarding, and manage employee inquiries while ensuring accurate HRIS data.

You will coordinate new hire checks, I-9 verifications, and orientation scheduling; maintain records and assist with payroll reporting and HR metrics. The role emphasizes data privacy, process improvements, and collaboration with payroll and IT tools.

Qualifications

• Bachelor's degree in HR, Business, or related field.
• 0-2 years in HR, recruiting coordination, or admin roles.
• Experience with HRIS data entry and reporting.
• Ability to handle confidential information with integrity.

Responsibilities

• Serve as primary contact for employee inquiries and route complex issues.
• Coordinate new hire processes including background checks and I-9.
• Manage offboarding logistics and exit surveys.
• Maintain accurate HRIS records and org charts.
• Partner with payroll for reporting and audits.
• Generate HR metrics (headcount, turnover, time-to-fill).
• Assist in HR workflow improvements including AI tools.
• Maintain People Ops information in Confluence.
• Perform other duties as assigned.

Skills

People Ops

Task Prioritization

Analytical Skills

Communication Skills

Confidentiality

English Proficiency

Education

Bachelor's degree in HR / Business

Tools

ADP WorkforceNow

Greenhouse

Lattice

ChartHop

Job description

People Operations Coordinator

Streamline onboarding/offboarding processes and maintain accurate HRIS data

Location: Alameda, California

Compensation: $26 - 36 USD / hour

About The Role

People Operations Coordinator

The People Operations Coordinator drives the daily execution of key People Operations programs and processes, overseeing onboarding and offboarding, resolving employee inquiries, and managing people analytics and reporting.

Duties/Responsibilities:

• Serve as the primary point of contact for employee inquiries regarding basic policies, benefits, and workplace tools, routing complex issues to senior team members when necessary.
• Coordinate new hire communications, background checks, I-9 verification, and orientation scheduling.
• Facilitate offboarding logistics, exit survey distribution, equipment return coordination, and termination checklists.
• Maintain accurate employee records, organizational charts, and files in our HRIS system while ensuring strict data privacy and compliance.
• Partner with payroll to provide required reporting and data audits for payroll cycles
• Generate weekly, monthly, and quarterly HR metrics (headcount, turnover, time-to-fill, ticket SLA compliance), and ad hoc report requests.
• Drive improvement across HR workflows by actively evaluating and integrating AI tools and solutions
• Maintains People Ops information in Confluence.
• Perform other duties as assigned.

Required Skills/Abilities:

• Experience with and knowledge of People Operations best practices at a growing company.
• Ability to prioritize tasks and to delegate them when appropriate.
• Proficiency with or the ability to quickly learn ADP WorkforceNow, Greenhouse, Lattice, and ChartHop.
• Strong analytical and problem-solving skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to act with integrity, professionalism, and confidentiality.
• Excellent verbal and written communication skills in English.

Education and Experience:

• 0-2 years of experience in Human Resources, Recruiting Coordination, or administrative/customer-facing roles.
• Bachelor's degree in Human Resources, Business Administration, or related field or the equivalent combination of education and experience.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

The starting base pay for this role is between $26.44/hr and $35.57/hr at the time of posting. The actual base pay depends on many factors, such as education, experience, and skills. Base pay is only one part of Sila's competitive Total Rewards package that can include benefits, perks, and equity. The base pay range is subject to change and may be modified in the future. This role may also be eligible for overtime.

Working at Sila

We believe that building a diverse team at Sila helps us amplify our individual talents. We are an equal opportunity employer and committed to creating an inclusive environment where good ideas are free to come from anyone. We are proud to celebrate diversity and all qualified applicants are considered for employment without regard to gender, race, sexual orientation, religion, age, disability, national origin, or any other status protected by law.