People Operations Coordinator I

UMOM New Day Centers; Phoenix (AZ); On-site; USD 32,000 - 34,000; Full time

Job summary

UMOM New Day Centers in Phoenix, AZ is seeking a People Operations Coordinator I to support HR functions, onboarding, and employee inquiries. The role emphasizes accuracy, responsiveness, and collaboration with the Operations Manager.

The position involves coordinating onboarding, maintaining HR records, handling tickets, and assisting in recruiting. It requires strong attention to detail, customer service mindset, and ability to work in a fast-paced nonprofit environment.

Qualifications

• Bachelor's degree in human resources, Business Administration, or related field preferred.
• SHRM-CP or PHR certification preferred at time of hire.
• Minimum two years of experience, with at least one year in relevant roles.
• Knowledge of the non-profit sector; experience with underserved populations preferred.

Responsibilities

• Provide excellent customer service and act as first point of contact for HR queries.
• Assist with onboarding and new employee orientation, including paperwork and system setup.
• Track and manage incoming requests through internal ticketing systems.
• Coordinate events and trainings for employees across programs.
• Manage shared People Operations Inbox and support full recruiting lifecycle.

Skills

Customer service

HR processes

Onboarding

Communication

Multitasking

Problem solving

Education

Bachelor's degree in HR/Business

SHRM-CP or PHR certification

Tools

iSolved Hire

HRIS systems

Microsoft Office

Job description

Job Title: People Operations Coordinator I

Supervisor: Operations Manager

Classification: Non-Exempt

Hiring Salary Range: $23 - $24.50 per hour

About UMOM New Day Centers: Founded in 1964, UMOM is Arizona's largest provider of services for families experiencing homelessness. Our mission is to end family homelessness by restoring hope and rebuilding lives. With a substantial annual operating budget, UMOM provides shelter, supportive services, and housing programs to families and individuals experiencing homelessness in Maricopa County. UMOM serves over 15,000 unique individuals across all our services annually, including those families receiving support at the Family Housing Hub, Maricopa County's family coordinated entry system.

Position Description: The People Operations Coordinator is an essential support role within the People Operations team that provides foundational support and helps ensure consistent execution of core HR functions across the organization. This position plays a critical role in maintaining day-to-day operations by supporting administrative processes, responding to employee inquiries, and ensuring accurate and timely handling of People Operations workflows. Working closely with the broader team, the People Operations Coordinator helps drive efficiency, organization, and responsiveness across all areas of People Operations including onboarding, employee support, HR systems, and compliance tasks. This role requires strong attention to detail, a high level of accountability, and a customer-service mindset when interacting with employees at all levels of the organization.

Essential Duties and Responsibilities:

People Operations Support

• Provide excellent customer service and act as the first point of contact to employees and external partners for all HR related queries this includes: greeting employees, answering phones, and providing general information and employee support.
• Work in tandem with the People Operations Generalist(s)and Operations Manager to assist with Employee Onboarding and New Employee Orientation including new hire paperwork, scheduling, and system setup requests.
• Assist with tracking and managing incoming requests through internal ticketing systems.
• Coordinate special events for People Operations, including but not limited to: Town Hall meetings, employee events, etc. as assigned
• Assist in the sourcing and coordination of required trainings for employees across all programs.
• Manage the shared People Operations Inbox.
• Support the full recruiting lifecycle across a variety of open roles.

Administrative Support

• Coordinates all administrative activities related to the People Operations Team.
• Assists with office moves and general office management for new employees.
• Maintain and place orders for shirts, business cards, name plates, name badges, etc.
• Assist with routine tasks required to administer and execute HR programs including but not limited to benefits and leave; compliance; recruitment and retention; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition and morale; occupational health and safety; and training and development.

• Performs administrative tasks for People Operations team, including but not limited to making copies, scanning documents, creating PDFs, etc. as requested.
• Maintain and update the HRIS system.
• Process new hires, terminations, and other status changes in a timely, efficient manner.
• Coordinate employee offboarding tasks

Qualification and Competency Requirements:

Experience and Education

• Bachelor's degree in human resources, Business Administration, or related field preferred
• SHRM-CP or PHR certification preferred at time of hire.
• Minimum two years of experience, with at least one years of experience in relevant roles
• Knowledge of the non-profit sector; experience working with underserved or disadvantaged populations preferred.

Computer Skills

• Proficiency with applications including Microsoft Word, Excel, Power Point, and Outlook.
• Proficiency in Applicant Tracking Systems (Knowledge of iSolved Hire a plus) and Human Capital Management (HCM) systems
• Ability to find resources to creatively answer and solve technology questions

Compliance

• Valid Level One Fingerprint Clearance Card or the ability to obtain one
• CPRFA Certification or the ability to obtain one.
• Ability to clear the Central Registry Screening from the Department of Child Safety & Adult Protective Services.
• Ability to comply with and pass all required background check and drug screening requirements, including but not limited to pre-employment and random drug screening as required/requested.
• Valid AZ Driver's License and a driving record that falls within UMOM's policy 50/100 level of car insurance coverage

Physical Activities and Working Conditions

The physical demands and working conditions described here are representative, but not exhaustive, of those that must be met by an employee to successfully perform the essential functions of this job.

• This position is typically performed in an interior, environmentally controlled office setting. The duties of the job require extended periods of time being stationary and manipulating a computer (keyboard, monitor, mouse), and other standard office equipment including, but not limited to: printer, fax, calculator, copier, telephone and associated computer/technology peripherals.
• This position also requires the ability to lift at least twenty pounds when handling employee files, receiving mail packages, moving office or events supplies, and other tasks relevant to the position, ability to ascend and descend one flight of stairs regularly and the ability to perform duties outdoors in all weather conditions.

Additional Attributes

• High level of attention to detail and ability to multitask.
• Excellent communication skills (both interpersonal and written).
• Willingness to embrace and actively support the unique culture and values of UMOM
• Ability to focus on the tasks and details relevant to the position and the organization, while also switching quickly between tasks
• Ability to exercise excellent independent judgment and take ownership of decisions
• Ability to think on a broad, systems-level relative to the scope of the position
• Ability to work independently and self-manage to achieve goals while being a strong team player
• Ability to organize, meet deadlines, prioritize and delegate appropriatelyAbility to cope with and embrace change, risk, and uncertainty
• Ability to develop strong relationships within a fast-paced, collaborative setting that values diverse opinions; enthusiasm for helping drive change as UMOM becomes a more data-driven organization

Work Schedule: The typical schedule for this position is Monday-Friday, normal business hours, with occasional nights and weekends, depending on the needs of the position and the organization. This is an in-office position.

Other: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Background Screens

This position requires the selected candidate to have the ability to obtain, maintain and possess a valid Arizona Department of Public Safety Class One Fingerprint Clearance Card (FPCC). If the selected candidate does not currently possess an FPCC, UMOM will cover the cost of obtaining a card.

In addition, all UMOM employees must pass a Central Registry Background Check (CBC) through the Department of Child Safety (DCS) and Adult Protective Services (APS).

Drug Screening

All new hires must successfully pass the required drug screening.