People Operations Coordinator

Chevy Chase Club; Chevy Chase (MD); On-site; USD 69,000 - 90,000; Full time

Job summary

Chevy Chase Club is seeking a primary coordinator for day-to-day People Operations, supporting a 500+ member workforce onsite in Chevy Chase, MD. You will serve as the first contact for questions and deliver high-touch service in a welcoming environment.

Responsibilities include onboarding, benefits enrollment, payroll questions, maintaining confidential records, coordinating recruiting and seasonal staffing, and generating reports to support workforce analytics.

Qualifications

• Associate's degree in HR, business admin, or related field preferred; equivalent experience considered.
• Minimum 3 years of administrative or HR experience.
• Experience in hospitality, private clubs, hotels, resorts, or service-focused environments preferred.
• Bilingual in English and Spanish strongly preferred.
• HR certification (SHRM-CP, PHR, or similar) is a plus.
• High-volume, seasonal staffing experience highly desirable.

Responsibilities

• Act as the first point of contact for employee and management questions related to People Operations.
• Deliver high-touch customer service for team members and applicants.
• Maintain a welcoming, professional environment within People Operations.
• Handle employee files and records with strict confidentiality, discretion, and compliance.
• Coordinate onboarding, orientation, and offboarding processes.
• Support employees with benefits enrollment, payroll questions, employment verifications, and general HR inquiries.
• Manage departmental communications, correspondence, calendars, and office organization.
• Coordinate recruiting activities, including job postings, career fairs, interview scheduling, and candidate communications.
• Assist department leaders with staffing needs and onboarding initiatives.
• Support seasonal hiring and large-scale recruiting initiatives.
• Maintain accurate, timely employee data in Human Capital Management (HCM) systems.
• Assist payroll administration by processing changes, tracking documentation, and responding to payroll-related inquiries.
• Generate reports and support workforce analytics and recordkeeping.
• Support employee relations initiatives and help address concerns professionally and confidentially.
• Coordinate employee wellness programs, recognition efforts, and engagement activities.
• Support a positive workplace culture aligned with Club values and service standards.
• Assist with compliance across federal, state, and local employment laws and regulations.
• Maintain required labor law postings, documentation, and audit records.
• Support administration of policies, procedures, compensation programs, and benefits processes.
• Recommend operational process improvements to enhance efficiency.

Skills

Organization

Communication

Interpersonal skills

Time management

Discretion

Attention to detail

Education

Associate's degree

Tools

MS Office

HCM systems

Job description

Join Chevy Chase Club as the primary coordinator for day-to-day People Operations, supporting the team member experience for 500+ employees onsite in Chevy Chase, MD.

Responsibilities

• Act as the first point of contact for employee and management questions related to People Operations
• Deliver high-touch customer service for team members and applicants
• Maintain a welcoming, professional environment within People Operations
• Handle employee files and records with strict confidentiality, discretion, and compliance
• Coordinate onboarding, orientation, and offboarding processes
• Support employees with benefits enrollment, payroll questions, employment verifications, and general HR inquiries
• Manage departmental communications, correspondence, calendars, and office organization
• Coordinate recruiting activities, including job postings, career fairs, interview scheduling, and candidate communications
• Assist department leaders with staffing needs and onboarding initiatives
• Support seasonal hiring and large-scale recruiting initiatives
• Maintain accurate, timely employee data in Human Capital Management (HCM) systems
• Assist payroll administration by processing changes, tracking documentation, and responding to payroll-related inquiries
• Generate reports and support workforce analytics and recordkeeping
• Support employee relations initiatives and help address concerns professionally and confidentially
• Coordinate employee wellness programs, recognition efforts, and engagement activities
• Support a positive workplace culture aligned with Club values and service standards
• Assist with compliance across federal, state, and local employment laws and regulations
• Maintain required labor law postings, documentation, and audit records
• Support administration of policies, procedures, compensation programs, and benefits processes
• Recommend operational process improvements to enhance efficiency

Requirements

• Associate's degree in Human Resources, Business Administration, or a related field preferred; equivalent experience considered
• Minimum 3 years of administrative or human resources experience
• Prefer experience in hospitality, private clubs, hotels, resorts, or other service-focused environments
• Experience supporting a diverse workforce in a fast-paced environment
• Strong proficiency in Microsoft Office Suite and Human Capital Management (HCM) systems
• Bilingual in English and Spanish strongly preferred
• Human Resources certification (SHRM-CP, PHR, or similar) is a plus
• High-volume, seasonal staffing experience highly desirable

Knowledge, Skills & Abilities

• Exceptional organization and attention to detail
• Energy and a solution-oriented mindset
• Dependability with strong follow-through
• Proactive, forward-thinking approach with ability to anticipate needs and solve problems
• High discretion and ability to handle sensitive information confidentially
• Sound judgment balancing policy consistency with flexibility and compassion
• Strong interpersonal skills to build trust and relationships at all levels
• Friendly and approachable demeanor with confidence to be firm and professional when needed
• Excellent verbal and written communication skills
• Ability to manage multiple priorities and deadlines in a dynamic hospitality environment

Technologies

• Microsoft Office Suite
• Human Capital Management (HCM) systems

Hiring Process

• Initial phone screening, followed by a virtual interview
• Local finalists invited to the Club for an in-person interview and property tour

Location: Chevy Chase, MD (onsite) | Salary: USD 69,000 - 90,000 per year