People Operations Assistant

Foster USA; Winston-Salem (NC); On-site; USD 40,000 - 54,000; Full time

Job summary

Foster is seeking a professional, organized People Operations Assistant to support our People Operations team while serving as the first point of contact for employees, candidates, visitors, and vendors.

This role combines traditional HR administrative responsibilities with front desk reception duties, making it ideal for someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in creating a welcoming and professional workplace experience.

Qualifications

• High school diploma or GED required.
• Minimum 2 years of administrative, receptionist, HR support, or office coordination experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and maintain confidentiality.
• Professional demeanor with exceptional customer service skills.
• Associate degree in Human Resources, Business Administration, or related field.
• Experience supporting Human Resources or People Operations functions.
• Experience with HRIS systems and electronic document management.
• Bilingual (English/Spanish) skills are a plus.
• Customer-focused mindset
• Professionalism and discretion
• Strong organizational skills
• Communication and interpersonal effectiveness
• Reliability and accountability
• Adaptability and problem-solving
• Teamwork and collaboration

Responsibilities

• Greet and assist employees, applicants, visitors, customers, and vendors professionally.
• Answer and route phone calls; maintain logs.
• Maintain visitor logs and support security procedures.
• Receive, sort, and distribute mail and deliveries.
• Keep reception area clean and welcoming.
• Assist with onboarding and prepare new hire paperwork.
• Schedule interviews and coordinate candidate communications.
• Maintain accurate employee records and electronic files.
• Process HR documentation and status changes.
• Support employee engagement programs and events.
• Assist benefits administration and training coordination.
• Prepare reports, presentations, and communications for staff.
• Ensure confidentiality of employee information.
• Support audits and record retention compliance.
• Order and maintain office supplies.
• Coordinate badge requests and office access.
• Assist meeting prep and document management.
• Provide general admin support for People Operations and site leadership.

Skills

Communication skills

Organizational skills

Multitasking

Discretion/Confidentiality

Customer service

Bilingual (English/Spanish)

Education

High school diploma or GED

Associate degree in Human Resources or related field

Tools

Microsoft Office (Outlook, Word, Excel, Teams)

HRIS experience

Job description

Foster is seeking a professional, organized, and customer-focused People Operations Assistant to support our People Operations team while serving as the first point of contact for employees, candidates, visitors, and vendors. This role combines traditional HR administrative responsibilities with front desk reception duties, making it ideal for someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in creating a welcoming and professional workplace experience.

The People Operations Assistant plays a key role in supporting employee lifecycle processes, maintaining HR records, coordinating onboarding activities, and ensuring smooth daily office operations.

Reception & Front Desk Support

• Greet and assist employees, applicants, visitors, customers, and vendors in a friendly and professional manner.
• Manage incoming phone calls and direct inquiries to the appropriate departments.
• Maintain visitor logs and support facility security procedures.
• Receive, sort, and distribute mail and deliveries.
• Maintain a clean, organized, and welcoming reception area.

People Operations Support

• Assist with onboarding activities, including preparing new hire paperwork, orientation materials, and employee files.
• Support recruiting efforts by scheduling interviews and communicating with candidates.
• Maintain accurate employee records and electronic personnel files.
• Process employment-related documentation, including status changes, acknowledgments, and other HR forms.
• Assist with employee engagement programs, recognition initiatives, and company events.
• Support benefits administration, training coordination, and other People Operations programs as needed.
• Prepare reports, presentations, and communications for employees and leadership.
• Ensure confidentiality of employee information and sensitive business records.
• Assist with departmental audits, compliance activities, and record retention requirements.

Administrative Support

• Order and maintain office and breakroom supplies.
• Coordinate employee badge requests, office access, and related administrative tasks.
• Assist with meeting preparation, scheduling, and document management.
• Provide general administrative support for the People Operations team and site leadership.

Qualifications

Required

• High school diploma or GED.
• Minimum of 2 years of administrative, receptionist, HR support, or office coordination experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and maintain confidentiality.
• Professional demeanor with exceptional customer service skills.

Preferred

• Associate degree in Human Resources, Business Administration, or related field.
• Experience supporting Human Resources or People Operations functions.
• Experience with HRIS systems and electronic document management.
• Bilingual (English/Spanish) skills are a plus.
• Customer-focused mindset
• Professionalism and discretion
• Strong organizational skills
• Communication and interpersonal effectiveness
• Reliability and accountability
• Adaptability and problem-solving
• Teamwork and collaboration

Physical Requirements

• Ability to sit or stand for extended periods.
• Ability to occasionally lift and move items up to 25 pounds.
• Ability to navigate office and manufacturing environments as needed.

Why Foster?

At Foster, our people are the foundation of our success. We are committed to creating a positive workplace culture where employees feel supported, valued, and empowered to grow. As a member of our People Operations team, you will play an important role in delivering an outstanding employee experience while helping foster a welcoming and engaging workplace.