People Lead

Jackson Hewitt - AFZ; Claymont (DE); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Free Life Insurance

Work Lotto

Teladoc (Unlimited Teladoc sessions)

Free identify theft protection

Free tax education

Enrolled Agent materials and testing 1

401k with Company Match

Employee referral program & sign-on

Job summary

Jackson Hewitt is hiring a Seasonal People Lead to guide and mentor 1st year tax pros in training, ensuring accuracy, and supporting operations across the team. This role focuses on developing professionals, validating tax preparation quality, and aiding with holds, overrides, and discounts as needed.

Flexible schedules are available including day, night, weekdays, and full-time seasonal options. Strong communication, detailed tax knowledge, and teamwork are essential for success in a fast-paced

Qualifications

• 2+ seasons of Jackson Hewitt experience and tax preparation knowledge.
• Experience completing individual tax returns.
• Passion for providing extraordinary customer service.
• Excellent communication and interpersonal skills.
• Successful completion of the Jackson Hewitt Tax Knowledge Assessment.
• Experience working in a fast-paced environment.
• Strong attention to detail and accuracy.
• CPA or Enrolled Agent license is a bonus.

Responsibilities

• Conduct screenings with prospective tax pros.
• Generate business growth and improve first-year tax pro retention.
• Answer tax pro questions via Teams or phone.
• Provide timely guidance on tax-related questions to pros.
• Mentor and support teammates and act as lead when needed.
• Assist with holds, overrides, voids, and discounts.
• Maintain confidentiality of sensitive information.

Skills

Jackson Hewitt experience

Individual tax returns

Customer service

Communication skills

Tax Knowledge Assessment

Fast-paced environment

Attention to detail

CPA/EA bonus

Education

CPA or Enrolled Agent license

Tools

Teams

LogMeIn

Job description

As a Seasonal People Lead, you will be responsible for providing expert guidance and mentorship to 1st year tax pros. You will be facilitating and leading training for all first-year tax pros in your market, assigning additional trainings as needed, validating the accuracy of Tax Preparation of your cohort, reviewing operational deliverables (ie Amex, WFG, NPS), assisting with holds, overrides, voids and discounts, and providing support via Teams, LogMeIn and in person mentorship (as applicable).

Flexible Schedules Available:

• Day shift
• Night shift
• Weekdays
• Full-time Seasonal

What you’ll do here:

• Conduct screenings with prospective tax pros.
• Generate business growth, increase first year tax pro retention, and offer support to those within your cohort.
• Proficient in the use of modern technology.
• Answer tax pro calls via Teams or phone.
• Answer tax related questions and provide guidance to tax pros in a timely fashion.
• Support office priorities through teamwork and collaboration.
• Mentor and support teammates, provide guidance and in some cases act as the lead.
• This position has access to and regularly works with information of a sensitive, highly confidential nature which requires a working knowledge of the business.

Skills you’ll bring for success:

• 2+ seasons of Jackson Hewitt previous tax experience.
• Experience completing individual tax returns.
• Passion for providing extraordinary customer service.
• Excellent communication and interpersonal skills.
• Successful completion of the Jackson Hewitt Tax Knowledge Assessment.
• Experience working in a fast-paced environment.
• Strong attention to detail and accuracy.
• CPA or Enrolled Agent license is a bonus.
• Hourly pay + competitive bonus program
• Full-time and part-time positions available
• Flexible Schedule Options - Work that works for you!
• Free Life Insurance
• Work Lotto (Win money for logged shifts)
• Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)
• Free identify theft protection
• Free tax preparation training and PTIN registration reimbursement
• Referral bonus opportunities available for referring qualified candidates.
• Free continuing tax education
• Enrolled Agent materials and testing reimbursement
• Discounted Friends and Family tax returns (terms apply)
• Employee referral program & sign-on bonus for new Tax Preparers (terms apply)
• Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually)
• 401k with Company Match (eligible to participate after working the first 1,000 hours)
• Plus, you'll work in an innovative culture with an open and collaborative environment, and opportunities for advancement within the organization
• Earned Wage Access – access a portion of your earned wages before payday when you need it

Working at Jackson Hewitt

Jackson Hewitt is a national brand with local heart. After 40+ years and our name on over 65 million returns, we’re not only committed to providing a better tax experience for the hardest-working Americans, but we also strive to change the lives in our communities for the better, too. We offer a full suite of tax preparation services and guidance. Join us.

Taxes are fun (really!)

At Jackson Hewitt, we’re proud to offer tax training to beginners and continuing education courses for more seasoned Tax Pros. We offer on-the-job mentorships too, and we’re always championing your professional success and personal goals. Enjoy a flexible schedule and work that works around you for a change. Plus, start earning extra income and learning a recession-proof life skill now.

PTIN Certification: Yes

Thank you for your interest in Jackson Hewitt Inc., Jackson Hewitt Technology Services, LLC, Tax Services of America, Inc., or any of its or their subsidiaries, affiliates, or related entities (collectively herein, "Jackson Hewitt" or the "Company," but excluding independently owned and operated franchise locations). The Company is an equal employment opportunity employer and does not tolerate discrimination against or harassment of any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

More than a job. Get a boost for your future.

Work-Life Balance

We offer seasonal opportunities and flexible schedules, including full-time and part-time opportunities, for a variety of positions. That leaves the rest of your time to build out your dreams, grow your skills, spend time with family, and live your life.

Stability

Over 150 million people file taxes every year and more than half use tax services. Jackson Hewitt Tax Pros come back year after year, growing their skills and expertise.

Free Tax Education

With free tax education at all Jackson Hewitt corporate-owned locations, learning to prepare taxes will benefit you at Jackson Hewitt and beyond.

Be the Difference

Who knows your community better than you do? Join a team that helps your neighbors with what is likely their most important financial transaction of the year.

Performance, Referral, and Sign-On Bonuses

Jackson Hewitt corporately owned offices provide several types of bonus opportunities for various roles. Learn more by speaking to a local manager today!

Giving Back

Retail locations are often heavily involved in their local communities and charities.

Free Personal Tax Return

Jackson Hewitt employees receive a free personal tax return, saving you hundreds!

With a variety of health and financial benefits, Jackson Hewitt offers many benefits to employees free of charge, as well as additional benefit options for purchase. Enjoy discounts and savings, financial counseling, life insurance, work lotto, discount Rx savings, telehealth plans, bonuses, and more!

"Since 2003, I feel I have the support, and that really feels good and helps me strive for success even more."