People Insights Specialist

Hagerty Management, LLC; United States; Hybrid; USD 70,000 - 110,000; Full time

Job summary

Hagerty is seeking a People Insights Specialist to own and optimize our experience management platform, currently Qualtrics. You will program surveys, manage contacts, and build dashboards to keep stakeholders informed on key metrics. You will analyze data to extract themes, write clear reports, and present findings to the business.

The role blends research, storytelling, and cross‑functional collaboration. This position is open to U.S.

Qualifications

• Experience managing experience platforms and conducting surveys.
• Ability to build dashboards and present findings to stakeholders.
• Strong project management and cross-functional coordination skills.

Responsibilities

• Own day-to-day management of the experience management platform (Qualtrics). Design surveys, program logic, and deploy to the right audience.
• Review data and write reports, identifying themes and presenting to stakeholders.
• Coordinate timelines and deliverables for insights projects, supporting the team and cross-functional partners.

Skills

Qualtrics platform

Data storytelling

Survey design

Project management

Tools

Qualtrics

SharePoint

Job description

Say hello to Hagerty Hagerty is a company built by drivers for drivers. We put our members at the center of everything we do, and are dedicated to making it easier and more enjoyable for enthusiasts to drive and celebrate the machines they love. We’re proud to be the world’s largest insurer of collectible and enthusiast vehicles and are home to the Hagerty Drivers Club, the world’s largest car club. Our Marketplace business presents live and digital sales across the U.S. and Europe, we host a number of driving events and concours, and our award-winning automotive journalists produce the most popular car magazine globally, alongside internationally awarded videos. We’re committed to Never Stop Driving. Ready to get in the driver’s seat? Join us!

As a People Insights Specialist, you'll own programs that monitor and measure Hagerty's relationship with the people who matter most to the business – employees, members, partners and enthusiasts – and their perceptions and experiences with our brand, products and services, and as a place to work. Curiosity is at the heart of this role. We're looking for someone who loves learning, both about people and about the tools and methods we use to understand them. You'll be the team's hands‑on owner of our experience management platform (currently Qualtrics), managing a recurring set of platform work, uploading contact lists, programming studies, building dashboards and providing project support and management across the team's broader research agenda. As our tools and needs evolve, you'll help us learn and adopt what comes next. You'll also serve as a people advocate, building a deep understanding of what drives loyalty and meets the needs of employees, members, partners and enthusiasts. You'll dig into the data to pull out the themes it's telling us, then write and present those findings to the business, with your manager as a thought partner.

Platform Management

• Own day-to-day management of our experience management platform (currently Qualtrics). Program surveys and research instruments, including logic, routing, and question design. Upload and manage contact lists and deploy surveys to the right audience at the right time. Build and maintain dashboards that keep stakeholders current on key metrics. Create video feedback reels and other platform-native outputs that bring research to life. Identify and recommend improvements to survey design, deployment and reporting processes. Proactively explore platform features, new methods and best practices, and bring ideas back to the team.

Reporting & Insights

• Review research and survey data to identify emerging themes and patterns, particularly on recurring reports and tracked metrics, and bring your own point of view on what they mean. Write reports and summaries that pull findings together into a clear narrative, working with your manager to shape the story the data is telling. Present findings to stakeholders, tailoring your message and framing to each audience.

Project & Team Support

• Manage timelines, deliverables and stakeholder communication for key insight projects. Provide project management and operational support to the People Insights team. Coordinate with corporate communications, procurement, partnerships, and analytics teams to keep research projects moving and aligned. Maintain and update internal resources (Gearbox/SharePoint) related to People Insights work.

This position is open to U.S. remote work. However, team members who reside within 20 miles of the Traverse City headquarters will follow a hybrid schedule, working from the office three days per week. Traverse City location a plus. May require travel for quarterly events. Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable.

At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world.

#LI-Remote

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Hagerty is an automotive enthusiast brand committed to saving driving and to fueling car culture for future generations. We are a leading provider of specialty vehicle insurance, expert car valuation data and insights, live and digital car auction services, immersive events and automotive entertainment custom made for the 67 million Americans who self-describe as car enthusiasts. Hagerty also operates in Canada and the U.K. and is home to Hagerty Drivers Club, a community of over 800,000 who can’t get enough of cars. We are a rapidly growing company that values a winning, values-driven culture. We provide meaningful work for, and invest in, every single team member.