People Generalist

Aderant North America, Inc.; United States; On-site; USD 70,000 - 95,000; Full time

Job summary

Aderant North America, Inc. in the US is seeking a People Generalist to be the first point of contact for employee relations, benefits questions, and leave coordination. You will handle intake, documentation, and case tracking across the US and Canada while maintaining data accuracy in HR systems.

The role requires discretion, strong organizational skills, and experience in a professional services environment. Collaboration with Payroll, Talent Acquisition, and immigration experts is essential.

Qualifications

• 2–4 years of experience supporting employee relations casework.
• 1–2 years in HR coordination/support role preferred.
• Bachelor’s degree in HR, Business Administration, or related field preferred; equivalent experience considered.

Responsibilities

• Own employee relations casework from intake to resolution.
• Escalate complex cases to Senior Manager or counsel with proper documentation.
• Coordinate benefits and leave of absence processes for US and Canadian employees.

Skills

Employee relations

Workday HCM

UKG

Immigration coordination

Payroll coordination

Data integrity

Confidentiality

Professional services experience

Communication

Education

Bachelor’s degree in HR/Business Administration

Equivalent experience

Tools

Workday HCM

UKG

Job description

Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology.

At Aderant, the “A” is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the “A”. We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work – ideas, experience, and passion – to drive our mission forward. Our people are our strength.

Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology. At Aderant, the “A” is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the “A”. We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work – ideas, experience, and passion – to drive our mission forward. Our people are our strength.

The People Generalist

usually the first friendly face an employee finds when something needs sorting out - a workplace concern that needs to be heard and documented, a benefits question, a leave that's just kicked in. Employee relations sit at the heart of this role, handling intake, documentation, and case tracking across the US and Canada, then packaging up well-organized cases for the Senior Manager or legal counsel the moment things get complicated. Beyond that, the People Generalist keeps the everyday gears of HR turning - benefits administration, leave of absence coordination, and people data that's actually clean - while lending a hand on immigration and visa case coordination alongside the Senior Manager, People Business Partnering & Operations, and outside counsel. It's a role for someone who genuinely likes the follow-through: sharp on the details, trusted with sensitive information, and calm enough under a full plate that nothing slips through the cracks.

• Employee Relations Own employee relations casework day to day - conducting intake, documentation, and triage of employee concerns, and managing cases through to resolution or escalation.
• Escalate case strategy, complex allegations, and resolution decisions to the Senior Manager or legal counsel as case complexity requires, ensuring timely handoff and complete documentation.
• Partner directly with people managers and employees throughout each case - gathering information, coordinating meetings, and communicating process and next steps.
• Support managers in documenting and addressing employee performance concerns, tracking informal conversations and coordinating next steps, including escalation to a formal Performance Improvement Plans (PIPs) when needed.
• Additional Key Responsibilities Support the benefits lifecycle - enrollment, life-event changes, vendor coordination, and employee inquiries - for US and Canadian employees, distinguishing between Roper-administered US benefits (light-touch coordination) and self-administered Canadian benefits (fuller, hands-on support).
• Coordinate and help deliver open enrollment presentations and employee education sessions, including for the Roper Employee Stock Purchase Plan (ESPP).
• Support leave of absence cases, including intake, tracking, compliance documentation, and coordination with payroll and people managers, providing status updates to managers throughout each leave.
• Maintain accurate, timely people data entry and record changes in Workday HCM (primary system of record), manually reconciling records with UKG to ensure consistency.
• Maintain and organize employee records across Workday and shared network drives in accordance with document retention and confidentiality standards, including I-9 and immigration files.
• Draft and distribute North America employee-facing communications on People policies, programs, and process changes.
• Provide reporting support for the People team, partnering with the People Data & Analytics Center of Excellence (COE) to deliver accurate, timely workforce reporting.
• Support immigration and visa case coordination as needed (e.g., PERM, L-1A/L-1B, TN status) by tracking milestones, gathering documentation, and liaising with immigration counsel; training on this process will be provided.
• Partner with Payroll, Compensation, and Talent Acquisition to support data consistency across systems and processes, helping maintain data integrity between UKG and Workday.
• Execute COE programs and initiatives on the ground in North America.
• Respond to employee and manager inquiries with a high standard of service, discretion, and compliance awareness, managing shared inbox and ticket queues to ensure timely resolution.
• Assist with process documentation and improvement initiatives across the People function.
• Performs other duties as assigned.

Qualifications

• 2 - 4 years of experience supporting employee relations casework is required, including intake, documentation, and case tracking; experience across matters of increasing complexity is a plus.
• 1 - 2 years of experience in an HR Coordinator, HR Assistant, or related HR support role is highly desired.
• Bachelor's degree in Human Resources, Business Administration, or related field preferred; equivalent experience considered.
• Experience supporting employee relations matters with sound judgment and discretion.
• Exposure to benefits administration and leave of absence processes.
• Hands‑on experience with Workday HCM & UKG for people data entry and maintenance, or comparable platforms.
• Strong organizational skills, attention to detail, and ability to manage confidential information.
• Exposure to US and Canadian employment practices; comfort working across multiple jurisdictions.
• Exposure to, or willingness to learn, immigration and visa case coordination (e.g., PERM, L-1A/L-1B, TN status) — a plus, not required; training provided.
• Prior experience in a professional services environment.

Equal Employment Opportunity Employer

Aderant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.