People-First Team Leader: Lead Shifts & Develop Talent

Workstream; New Bern (NC); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Learning from Operator

Growth opportunities

Scholarship opportunities

Competitive pay

Job summary

Chick-fil-A New Bern is seeking a Team Leader who will support daily operations at a busy restaurant. You will lead shifts, train new hires, and model outstanding guest service and teamwork.

Ideal candidates bring a history of reliable service, strong communication, and the ability to thrive in a fast-paced environment. This role offers growth, a positive culture, and opportunities to develop leadership skills within the Chick-fil-A family.

Qualifications

• Smile is essential for guest interactions.
• Create and Maintain Eye Contact with guests.
• Speak Enthusiastically to welcome guests and explain direction.
• Make Emotional Connections with Guests to build rapport.
• Reliable transportation to commute and shift coverage.
• Ability to work in a fast-paced environment.
• Strong people skills with a desire to serve Team Members.
• Strong commitment to superior customer service.
• Ability to manage Team Member behavioral and performance issues.

Responsibilities

• Participate operationally in day-to-day activities in a high-volume, fast-paced restaurant.
• Offer immediate and respectful responses to Guest needs.
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team.
• Be a friendly, encouraging team player.
• Open and/or close, lead shifts, key holder.
• Excellent communication skills, both written and spoken.

Skills

Smile

Eye contact

Speak Enthusiastically

Emotional connections

Reliable transportation

Fast-paced environment

People skills

Customer service

Team leadership

Job description

Chick-fil-A New Bern is seeking a Team Leader who will support daily operations at a busy restaurant. You will lead shifts, train new hires, and model outstanding guest service and teamwork.

Ideal candidates bring a history of reliable service, strong communication, and the ability to thrive in a fast-paced environment. This role offers growth, a positive culture, and opportunities to develop leadership skills within the Chick-fil-A family.