People-First Shift Leader — Fast-Paced Restaurant

Dhanani Group Inc; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Scholarship Fund

Emergency Fund

Discount Program

Provider Finder

Wellness Program

Pregnancy Planning Tool

Job summary

Burger King in Houston, TX is seeking a hands-on Restaurant Supervisor to lead and develop team members while ensuring excellent guest service and smooth daily operations. The role focuses on coaching, training, scheduling, and cost-control to meet quality, service, and cleanliness standards.

The candidate should have a high school diploma or equivalent and 1–2 years of supervisory experience, with the ability to thrive in a fast-paced environment and work all shifts, including weekends and

Qualifications

• Must have a high school diploma or equivalent.
• Minimum of 1-2 years supervisory experience.
• Excellent guest service skills required.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively with guests and team members.
• Ability to resolve issues in compliance with Burger King standards.
• Ability to keep employees motivated, resolve conflicts, and make hard decisions.
• Available to work all shifts; open, close, weekends and holidays.

Responsibilities

• Develop Servant Leaders—puts your people and restaurant first—not yourself.
• Create Memorable Experiences—delivers a service experience guests won’t forget.
• Administration—balances high-quality employee and guest experience with financial goals.
• Welcomes new team members and provides them with the training needed.
• Leads inspiring team huddles that motivate and inform the team.
• Ensures team members receive ongoing training and coaching.
• Builds the capability of the shift supervisors and prepares them for their next level.
• Consistently thanks the team and celebrates success.
• Coaches brand service behaviors—train, observe, provide feedback and celebrate.
• Monitors Speed of Service to ensure delivery of guest expectations.
• Ensures the restaurant is welcoming and clean.
• Ensures product quality and operations standards are consistently delivered.
• Partners with the Restaurant General Manager and team to create action plans to improve guest metrics.
• Reviews sales and scheduling to ensure QSC will be met.
• Ensures accuracy of daily numbers, cash handling and HACCP Logs.
• Reviews inventory efficiencies to create product orders.
• Evaluates and implements cost controls.
• Monitors people charts and production planning and makes necessary adjustments.
• Creates and monitors schedule and manages new team members on-boarding process.
• Implements action plans to address employee needs and Operational Assessments.

Skills

Team leadership

Guest service

Communication

Fast-paced environment

Conflict resolution

Time management

Education

High school diploma or equivalent

Job description

Burger King in Houston, TX is seeking a hands-on Restaurant Supervisor to lead and develop team members while ensuring excellent guest service and smooth daily operations. The role focuses on coaching, training, scheduling, and cost-control to meet quality, service, and cleanliness standards.

The candidate should have a high school diploma or equivalent and 1–2 years of supervisory experience, with the ability to thrive in a fast-paced environment and work all shifts, including weekends and