People-First General Manager: Growth & Operations

Playa Bowls; Ballenger Creek (MD); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Advancement opportunity

Fun environment

Playa Discounts

Job summary

Playa Bowls is seeking a General Manager to lead store operations with enthusiasm. You will interview, hire, and train employees; plan and direct work; monitor budgets and schedules; and ensure top quality food, service, and a positive guest experience.

In a fast-paced environment, you’ll drive growth, manage inventory and safety, coordinate deliveries, and uphold brand standards while fostering a fun, healthy workplace culture.

Qualifications

• Knowledge of customer service principles and delivering quality service.
• Ability to plan, direct, and evaluate staff performance and training.
• Understanding of inventory, costs, and supply processes.
• Experience recruiting, hiring, and training employees using HR practices.

Responsibilities

• Interview, hire, and train employees; plan and direct work activities.
• Monitor budgets, timesheets, and compliance with regulations.
• Schedule staff, assign duties, and optimize food service operations.
• Maintain records, prepare reports, and manage cash handling.
• Ensure safety, cleanliness, and adherence to company standards.
• Coordinate deliveries, inventory, and equipment maintenance.
• Recruit staff via ADP Recruitment and manage vendor relations.
• Address complaints and resolve problems to maintain guest satisfaction.

Skills

Customer service

Administration and management

Supply chain

Personnel and HR

Sales and marketing

Communication

Active listening

Critical thinking

Mathematics

Monitoring

Equipment maintenance

Operations analysis

Job description

Playa Bowls is seeking a General Manager to lead store operations with enthusiasm. You will interview, hire, and train employees; plan and direct work; monitor budgets and schedules; and ensure top quality food, service, and a positive guest experience.

In a fast-paced environment, you’ll drive growth, manage inventory and safety, coordinate deliveries, and uphold brand standards while fostering a fun, healthy workplace culture.