People Experience Leader: Engagement & Recognition

Action Ambulance Service Inc.; Wilmington (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

Action Ambulance Service Inc. in Wilmington, MA is seeking a People Experience Leader to strengthen employee recognition, engagement, and retention.

The role requires regular travel across locations and a visible presence on site to support EMTs, paramedics, dispatchers, and support staff. You will develop recognition programs, track milestones and celebrations, and partner with HR to drive onboarding and 30-, 60-, 90-day milestones.

Qualifications

• Bachelor's degree from an accredited four-year college or university.
• Excellent interpersonal, written, and verbal communication skills; ability to connect with employees at every level.
• Strong organization, sound judgment, and discretion with confidential information.
• Ability to work on site, travel regularly, and maintain a visible presence across locations and shifts.
• Valid driver's license and ability to operate a company vehicle.
• Experience in EMS is helpful but not required.

Responsibilities

• Develop and run timely, meaningful recognition and appreciation programs for employees and teams.
• Track employee milestones, events, and recognition activity; acknowledge achievements and report participation, upcoming events, and trends to the Leadership Team.
• Visit company locations regularly, including during evenings, nights, and weekends, to build relationships and gather employee feedback.
• Partner with Human Resources and department leaders on new-hire welcomes, orientation, training milestones, and 30-, 60-, and 90-day check-ins.
• Identify themes affecting employee experience and retention, and recommend practical improvements to leadership.
• Share employee accomplishments, patient compliments, and team successes through appropriate internal communications.

Skills

Interpersonal communication

Organization

Discretion with confidential info

Travel readiness

On-site presence

Education

Bachelor's degree

Job description

Action Ambulance Service Inc. in Wilmington, MA is seeking a People Experience Leader to strengthen employee recognition, engagement, and retention.

The role requires regular travel across locations and a visible presence on site to support EMTs, paramedics, dispatchers, and support staff. You will develop recognition programs, track milestones and celebrations, and partner with HR to drive onboarding and 30-, 60-, 90-day milestones.