People & Engagement Specialist

Shake Shack; New York (NY); Hybrid; USD 74,000 - 97,000; Full time

Job summary

An established industry player is seeking a People & Engagement Specialist to enhance Team Member engagement and foster an inclusive workplace culture. This hybrid role offers the chance to implement innovative programs, manage recognition initiatives, and support Employee Resource Groups. With a commitment to professional growth and a vibrant work environment, this position provides an opportunity to make a significant impact in the hospitality sector. Join a team that values creativity, collaboration, and community involvement, where your contributions will be recognized and celebrated.

Benefits

Weekly Pay and Performance bonuses

Shake Shack Meal Discounts

Exclusive corporate discounts

Medical, Dental, and Vision Insurance

Employer Paid Life and Disability Insurance

401k Plan with Company Match

Paid Time Off

Paid Parental Leave

Access to Employee Assistance Program

Pre-Tax Commuter and Parking Benefits

Qualifications

• Bachelor’s Degree or equivalent experience required.
• 2-4 years of related experience in engagement or inclusion initiatives.

Responsibilities

• Oversee internal engagement platform and drive Team Member engagement.
• Create programs to foster a positive workplace culture and improve engagement.
• Administer and analyze engagement surveys, providing actionable insights.

Skills

Verbal and written communication skills

Creativity in managing engagement initiatives

Organizational skills

Project management skills

Analytical skills

Proficiency in Microsoft Office Suite

Education

Bachelor's Degree

Tools

Qualtrics

Microsoft Office Suite

Job description

Join to apply for the People & Engagement Specialist role at Shake Shack

Join to apply for the People & Engagement Specialist role at Shake Shack

Our secret to leading the way in hospitality? We put our people first!

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

Job Summary

The People & Engagement Specialist (hybrid in Atlanta, Georgia or New York, NY) will report directly to the Director of Diversity, Equity, Inclusion, and Engagement. This role is responsible for implementing, promoting, and driving participation in programs that enhance Team Member engagement, foster an inclusive workplace, and promote the company's values and Team Member Value Proposition to drive retention and a strong workplace culture.

Essential Job Duties And Responsibilities

• Oversee internal engagement platform to ensure maximum reach to Team Members with timely and relevant employment information, facilitate connection and participation in culture and employment initiatives, and drive greater retention and engagement across the business. (25%)
• Create and manage programs that foster a positive workplace culture, improve employee engagement, and align with organizational values and the Team Member Value Proposition, such as Team Appreciation Day, Shack Gives Back volunteer activities, Support Center Shacktivities, and new hire onboarding. (25%)
• Develop and implement recognition programs to foster a strong culture of appreciation, including service anniversary programs and rewards for Team Members who embody Shake Shack’s values. (20%)
• Support Employee Resource Groups (ERGs) by advising on strategies and business plans, assisting with event planning that promotes cultural awareness or employee engagement, and tracking contributions and impact on inclusion, engagement, and workplace culture. (20%)
• Administer and analyze engagement surveys, pulse surveys, and feedback tools. Support Shack and Support Center leaders with survey results and partner to identify creative solutions for a more engaged and inclusive workplace. (10%)
  
  

Minimum Qualifications

Education & Experience

• Education: Bachelor’s Degree or equivalent experience
• Work Experience: 2-4 years of related experience
• Supervisory Experience: Not Applicable
  
  

Skills & Competencies

• Excellent verbal and written communication skills
• Creativity in ideating and managing engagement initiatives
• Strong organizational and project management skills
• Ability to work with and influence a wide variety of stakeholder groups
• Analytical skills to interpret employee data and provide actionable recommendations
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel)
  
  

Preferred Qualifications

• Prior experience in a hospitality or retail environment
• Experience managing engagement or inclusion initiatives
• Experience with Qualtrics or other survey tools
  
  

Benefits At Shake Shack

A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:

• Weekly Pay and Performance bonuses
• Shake Shack Meal Discounts
• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
• Medical, Dental, and Vision Insurance*
• Employer Paid Life and Disability Insurance*
• 401k Plan with Company Match*
• Paid Time Off*
• Paid Parental Leave*
• Access to Employee Assistance Program on Day 1
• Pre-Tax Commuter and Parking Benefits
• Flexible Spending and Dependent Care Accounts*
• Development and Growth Opportunities
• Eligibility criteria applies
  
  

Pay Range - $74,964.00 - $96,444.00

Click the "Apply" button above to apply for this opening.

About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

Shake Shack is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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