People Development & Operations Lead, Veterinary Care

Suveto; Chicago (IL); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

VSOP stock ownership

Pet care discounts

401K with match

Paid time off & holidays

Medical, dental and vision insurance

Job summary

West Loop Veterinary Care is seeking a leader to own training and development across our Streeterville and West Loop hospitals, while serving as the steady on-site operational leader. You will set the training standard, run a busy floor, and partner with Practice Manager/Medical Director to drive growth and excellence.

You will design programs, supervise trainers, build a cross-training pipeline, and track leadership development. Join a growing veterinary network in an influential role.

Qualifications

• Front desk and client service experience in a veterinary setting.
• Knowledge of veterinary hospital protocols and procedures.
• Ability to analyze and act on operational data.
• Reliability to uphold high standards while maintaining positive relationships.

Responsibilities

• Design and run training programs across both hospitals and keep learning calendar and materials up to date.
• Supervise training, including technical topics, and ensure staff understand clinical protocols.
• Develop trainers, build cross-training, and track leadership growth with development plans.
• Create testing and evaluation processes to measure training effectiveness and adjust accordingly.
• Participate in interviews, new-hire orientation, and performance evaluations during training.
• Lead on-site floor operations: staffing, huddles, OSHA compliance, and budget considerations.
• Coach staff through feedback and performance conversations with HR and department leads.
• Monitor Streeterville KPIs and make timely operational adjustments.
• Maintain client relationships, engage referring veterinarians, and represent us in the Streeterville community.

Skills

Veterinary front desk experience

Operational data analysis

Team leadership

Conflict resolution

Job description

West Loop Veterinary Care is seeking a leader to own training and development across our Streeterville and West Loop hospitals, while serving as the steady on-site operational leader. You will set the training standard, run a busy floor, and partner with Practice Manager/Medical Director to drive growth and excellence.

You will design programs, supervise trainers, build a cross-training pipeline, and track leadership development. Join a growing veterinary network in an influential role.