People & Culture Service Delivery Sr. Analyst

Aristocrat; Nevada; On-site; USD 85,000 - 110,000; Full time

Job summary

Aristocrat, based in the United States, is seeking a Knowledge Management Specialist within People & Culture to strengthen service delivery, documentation, and process governance across P&C operations.

You will gather requirements, create clear specifications, support testing, and maintain knowledge resources. The role requires collaboration with internal teams and external partners to drive projects and ensure consistent, compliant processes.

Qualifications

• Bachelor’s degree or equivalent experience.
• 4+ years of experience in P&C/HR operations, shared services, or an HR service delivery environment.
• Hands-on experience with requirements gathering, documentation, and process support.
• Experience supporting testing, system updates, or operational implementations.
• Strong organizational skills and ability to manage multiple tasks in a structured environment.
• Ability to work independently with minimal day-to-day direction.
• Experience with ServiceNow or similar platforms.
• Experience supporting Tiered service delivery models (Tier 1–3).
• Exposure to HR systems or case management tools.

Responsibilities

• Liaise with collaborators to gather and detail business requirements, translating them into clear functional requirements for system and process changes.
• Conduct process discovery and requirements gathering sessions, detailing current workflows, identifying gaps, and capturing detailed requirements.
• Build and maintain test plans, test cases, and test scripts, and support execution of testing activities including user acceptance testing (UAT).
• Build, update, and maintain knowledge articles and process documentation for in-scope P&C services.
• Coordinate the planning and implementation of projects and initiatives, collaborating across teams, vendors, and P&C Operations to include progress tracking, sharing updates, and completion of deliverables.
• Serve as a Tier 3 Subject Matter Expert, handling issues that have been advanced and providing resolution support for complex cases.
• Help maintain consistency and standardization across processes, raising issues or risks as needed.
• Support compliance and reporting efforts within the Service Delivery team.

Skills

Requirements gathering

Documentation

Process support

Testing coordination

Tier 3 SME

HR operations

Attention to detail

Independent work

Education

Bachelor’s degree or equivalent experience

Tools

ServiceNow

HRIS

Case management tools

Job description

At Aristocrat, we believe in encouraging a collaborative and inclusive environment where every team member feels appreciated and empowered to support our mission of bringing happiness to life through play. As the P&C Knowledge Management Specialist, you will have a crucial role in delivering flawless service within our People & Culture (P&C) operations. This is an outstanding chance to join a world-class team and contribute significantly to our ambitious goals for operational excellence. In this position, you will be key to maintaining and improving our P&C service delivery processes. You will collaborate closely with internal teams and external partners to implement projects and initiatives successfully.

What You'll Do

• Liaise with collaborators to gather and detail business requirements, translating them into clear functional requirements for system and process changes.
• Conduct process discovery and requirements gathering sessions, detailing current workflows, identifying gaps, and capturing detailed requirements.
• Build and maintain test plans, test cases, and test scripts, and support execution of testing activities including user acceptance testing (UAT).
• Build, update, and maintain knowledge articles and process documentation for in-scope P&C services.
• Coordinate the planning and implementation of projects and initiatives, collaborating across teams, vendors, and P&C Operations to include progress tracking, sharing updates, and completion of deliverables.
• Serve as a Tier 3 Subject Matter Expert, handling issues that have been advanced and providing resolution support for complex cases.
• Help maintain consistency and standardization across processes, raising issues or risks as needed.
• Support compliance and reporting efforts within the Service Delivery team.

What We're Looking For

• Bachelor’s degree or equivalent experience.
• 4+ years of experience in P&C/HR operations, shared services, or an HR service delivery environment.
• Hands‑on experience with requirements gathering, documentation, and process support.
• Experience supporting testing, system updates, or operational implementations.
• Strong organizational skills and ability to manage multiple tasks in a structured environment.
• Ability to work independently with minimal day‑to‑day direction.
• Strong attention to detail and process adherence.
• Experience with ServiceNow or similar platforms.
• Experience supporting Tiered service delivery models (Tier 1–3).
• Exposure to HR systems or case management tools.

This job description may have been reviewed and enhanced using AI‑assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.