People & Culture Manager - Embassy Suites Arcadia

Windsor Hospitality; Arcadia (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life &Dis

Disability Insurance

401(k) & Roth 401(k) Plans

FSA & HSA

Employee Assistance Program (EAP)

Career Growth Opportunities

Paid Time Off (PTO)

Paid Sick Leave

Exclusive Employee Hotel Discounts

Recognition & Rewards Program

Job summary

Windsor Hospitality is seeking a People and Culture Manager to lead the People Operations department across our properties. You will drive engagement, support retention, and implement culture-building initiatives in partnership with hotel leadership.

The role oversees hiring, employee relations, investigations, training, payroll reporting, safety and compliance with labor laws, and collaboration with the corporate office. Strong communication and HRIS skills are essential.

Qualifications

• High School diploma or equivalent required.

Responsibilities

• Drive recruitment and onboarding aligned with hotel culture.
• Handle employee relations, investigations, and disciplinary matters.
• Oversee payroll reporting and wage-hour compliance.
• Develop and implement People policies and programs.
• Lead employee recognition and morale initiatives.
• Partner with leadership and corporate HR on compliance and programs.

Skills

Self-starter

HR compliance knowledge

Discretion with data

Microsoft Office

HRIS

Applicant Tracking System

Communication skills

Organizational skills

Bilingual Spanish/English

Education

Bachelor’s degree in HR/Business Administration

High School diploma or equivalent

Tools

HRIS system

Applicant Tracking System

Microsoft Office

Job description

Description

JOIN OUR TEAM

Join our team! Windsor Hospitality thrives in building hospitality careers. We want to design a path of professional growth and give you the keys to that success. We are recognized as a strong partner with warm-hearted hospitality staff nationwide. Windsor Hospitality is looking for their newest People and Culture Manager!

ABOUT THIS ROLE

The People and Culture Manager is responsible for a variety of functions within the People Operations department. In partnership with hotel leadership they drive employee engagement, help retention and help implement culture by building initiatives with the hotel. This role is responsible for hiring, employee relations, employee investigations, training, workers compensation, safety and payroll reporting and the implementation of policies and programs as directed by the corporate office.

WHAT WE OFFER

Join a team that invests in you! We're proud to offer a comprehensive and competitive benefits package to support the well-being and growth of all our eligible employees:

• Medical, Dental, Vision, Life & Disability Insurance — Quality healthcare plans for eligible employees to stay healthy and protected.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) — Pre-tax savings for healthcare and dependent care expenses.
• 401(k) & Roth 401(k) Plans — Plan for your future with employer-supported retirement options.
• Employee Assistance Program (EAP) — Confidential support services for personal and professional well-being.
• Career Growth Opportunities — We promote from within and invest in your long-term success.
• Paid Time Off (PTO) — Take the time to relax, recharge, and enjoy life outside of work.
• Paid Sick Leave — Supportive sick time policy so you can care for your health when you need it.
• Exclusive Employee Hotel Discounts — Special rates across our brand portfolio for you, your family, and friends.
• Recognition & Rewards Program — Associates are acknowledged through performance awards, milestone celebrations, and incentive programs.

People and Culture Compliance

• Ensures that People and Culture policies and procedures are being followed by employees.
• Ensures that labor laws, federal and state laws are being followed and adhered to.
• Handles employee relation issues as they arise and provides guidance on workplace concerns and conflicts. Works with corporate HR to resolve complex matters.
• Completes payroll for the property and oversees wage and hour compliance.

Talent Acquisition

• Ensure recruitment platforms are being used fully and efficiently, and job postings are refreshed with the appropriate job postings and appropriate branding is being used.
• Supports a seamless onboarding experience for new hires, to ensure they integrate appropriately into the hotel culture.
• Implements new hire orientation and employee recognition programs (programs as directed by management or corporate People and Culture.

People Operations

• With hotel leadership and corporate guidance develop and implement programs that help enhance employee satisfaction and reduce turnover.
• Conduct interviews as appropriate and provide feedback as necessary.
• Attends and participates in employee disciplinary meetings, terminations, and investigations.
• Coordinates recognition programs that celebrate team achievements and individual employee accomplishments.
• Provide news for the Windsor Newsletter by working to capture content.
• Respond to employee inquiries regarding policies, benefits, and general related matters.
• Submits employee injury reports to Workers’ compensation.
• Helps lead initiatives that enhance team morale and strengthen workplace relationships.
• Supports and adheres to the core values, the mission statement, service fundamentals, and guest service philosophy as defined by the company.
• Assist in the development of all employees by using predetermined programs and /or instructing in the skills and techniques required to perform their job in accordance with the standard determined by the corporate office and/or hotel.
• Performs other related duties as assigned.

Skills and Abilities:

• Strong Self- Starter Mentality – Proactive, resourceful, and able to take initiative without constant supervision. Comfortable working independently and driving projects forward – required.
• Thorough knowledge of Human Resources practices and procedures as well as considerable knowledge of State and Federal laws and regulations pertaining to Human Resources matters.
• Ability to handle sensitive and confidential information with discretion.
• Excellent skills in Microsoft Office, HRIS system, and Applicant Tracking System.
• A positive attitude and the ability to work effectively in a silo environment.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Maintain a professional appearance and manner at all times.

Physical Demand. Sedentary work. Exerting up to 10 pounds of force occasionally.

Requirements

• High School diploma or equivalent required.
• Bachelor’s degree in human resources, Business Administration, or a related field; highly preferred.
• A minimum of 3-5 years of Human Resources Management experience handling a variety of HR issues is required.
• At least 5 years hotel HR experience highly preferred.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Bilingual, Spanish, and English are highly desirable.

SCHEDULE & HOURS

This position is full-time, with schedules that may vary based on business need. Flexibility to work any day of the week, including weekends and holidays, may be required. Specific shift details will be discussed during the interview process.

Windsor Hospitality is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws.