People & Culture Generalist

Fairmont Hotels & Resorts; Chicago (IL); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Complimentary upgrades

Extended stays

Discounted stays across Fairmont & R&R

Dining and wellness discounts

Job summary

Fairmont Chicago, Millennium Park is seeking a People & Culture Generalist to support daily HR operations and uphold the brand’s standards.

You will manage recruitment, onboarding, employee relations, compliance, compensation and benefits, and training while fostering a positive, luxury workplace.

The role emphasizes confidential handling of information, professional communication, and collaboration with hotel leadership to deliver exceptional guest and colleague experiences.

Qualifications

• Bachelor’s degree in HR, Hospitality, or related field.
• 1–3 years in HR or luxury hotel/high-end hospitality setting preferred.
• Knowledge of HR operations, policies and procedures.
• Excellent interpersonal and written/spoken English skills.
• Ability to handle confidential information with discretion.
• Ability to prioritize work in a busy environment.

Responsibilities

• Support end-to-end recruitment process including postings, screening, interviews, and offers.
• Assist onboarding and orientation programs for a consistent employee experience.
• Serve as first point of contact for employee inquiries.
• Assist with employee engagement initiatives, recognition programs, and events.
• Maintain confidential employee files and HR systems in line with policy.

Skills

HR knowledge

Interpersonal skills

Discretion/confidentiality

English communication

Report writing

Time management

Professionalism

Education

Bachelor's degree in HR or related field

Tools

MS Office

Job description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Company Description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Fairmont Chicago, Millennium Park

Since 1987, Fairmont Chicago, Millennium Park has been a beacon of luxury hospitality in the heart of the Windy City, consistently creating unforgettable experiences for our guests.

Our hotel boasts 686 spacious guestrooms and suites, including 83 newly renovated Fairmont Gold accommodations, complete with an exclusive lounge. Beyond our guestrooms, we feature over 60,000 square feet of versatile meeting and event space. Here, our incredible events, banquets, culinary teams orchestrate everything from major conferences and corporate events to elegant galas and milestone celebrations. Our culinary outlets are equally impressive, highlighted by our signature restaurant, Toro by Chef Richard Sandoval, which offers vibrant Latin cuisine, complemented by our classic day-to-night Lobby Bar.

Our Mission and Values

At Fairmont Chicago, Millennium Park, our mission is to create unparalleled luxury experiences, perfectly balancing the serenity of Chicago's iconic parks with the city's vibrant pulse. We believe in the power of connection—between people, place, and purpose. Our core values of authenticity, inclusivity, integrity, and respect guide us daily, fostering a welcoming environment where every team member and guest feels seen, valued, and inspired.

We connect our guests to the true spirit of Chicago through genuine care, thoughtful hospitality, and refined comfort, providing an elevated escape. This commitment extends to our employees, as we are dedicated to building rewarding careers and fostering professional growth within our community.

Job Description

The People & Culture Generalist at Fairmont Chicago, Millennium Park is responsible for supporting the daily operations of the HR department, ensuring the delivery of genuine, efficient, and People & Culture services. This role covers all major HR functions including recruitment, employee relations, health & safety, compensation & benefits, compliance, and training - with an emphasis on building a positive workplace culture that reflects the Fairmont’s Brand and Culture Standards.

Job Responsibilities

• Support the end-to-end recruitment process, including job postings, screening, interview coordination, and creating offer letters
• Assist in coordinating the onboarding and orientation programs to ensure a consistent and high-quality employee experience
• Serve as a first point of contact for employee inquiries
• Assist with planning employee engagement initiatives, recognition programs, and team events.
• Maintain accurate and confidential employee files and HR systems in accordance with legal and brand standards.
• Ensure compliance with all local labor laws, health and safety requirements, and internal policies
• Support benefits administration, time-off tracking, and employee status changes
• Serve as the primary point of contact for all worker’s compensation cases and aid in the coordination of return-to-work programs in partnership with department managers
• Monitor incident trends and support proactive workplace safety measures in collaboration with relevant departments
• Promote a culture of respect, professionalism, and hospitality through ongoing communication and support
• Design and lead employee engagement initiatives, events, and celebrations throughout the hotel
• Act as a trusted advisor to employees and leadership on HR-related issues
• Other Human Resources duties, as assigned

Qualifications

Your experience and skills include:

• Bachelor’s degree in Human Resources, Hospitality Management, or related field preferred.
• 1-3 year of experience in human resources or luxury hotel/high-end hospitality setting preferred
• Knowledge of Human Resources operation, policies, and procedures required
• Excellent interpersonal and communication skills
• Ability to prioritize work in an environment with multiple interests
• Ability to handle complex and confidential information with discretion
• Competency using a variety of computer software
• Ability to communicate both verbally and written in English
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from managers, clients, customers, and vendors
• Ability to possess a high level of professionalism and integrity while maintaining confidentiality

Additional Information

Compensation: $28.00-$31.00 per hour

Visa Requirements: Successful candidates must be legally eligible to work in the United States.

Employee Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

Our Values

• Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
• Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.
• Belonging: We celebrate our differences. We support each other and we always stand together.
• Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.
• Integrity: We build trust through mutual respect and being authentic.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

All your information will be kept confidential according to EEO guidelines.