People & Culture Associate

Next Level MHC; New York (NY); Hybrid; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer matching

Pension plan

Continuing education stipend

10 PTO days per year

5 sick days per year

10 paid federal holidays

Hybrid schedule: remote 4 days perweek

Job summary

Next Level Mental Health Counseling in New York, NY, is seeking a People & Culture Associate to support onboarding, HR processes, and clinician lifecycle management. The junior role partners with the Director of People & Culture to ensure data accuracy and proactive communication in a fast-paced, values-driven practice.

This hybrid position offers a remote-4-days-per-week schedule with 1 in-office day in Midtown Manhattan, and opportunities to grow in HR, operations, or people-centered work.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Communications, or a related field.
• 2+ years of administrative, HR support, or operations coordination experience.
• Proficiency with Google Workspace, Paylocity, SimplePractice, or similar HR/practice management systems.
• Strong organizational skills with ability to manage multiple deadlines and priorities.

Responsibilities

• Clinician lifecycle milestones are scheduled, tracked, and prepared in advance.
• Support HR initiatives and maintain systems for leadership decision-making.
• Coordinate onboarding, transitions, and employee inquiries with timely communication.

Job description

At Next Level, People & Culture isn’t a back-office function — it’s the heartbeat of how we support our

clinicians and grow as an organization. This role is the operational engine of the department, ensuring

that every process, communication, and milestone is executed with care, consistency, and

follow-through to completion.

The People & Culture Associate works closely with the Director of People & Culture to keep clinician

lifecycle processes running smoothly, support HR initiatives, and maintain the systems that allow

leadership to stay focused on development, performance, and strategy. This is a junior position on the

leadership team — and an excellent entry point for someone who wants to grow in HR, operations, or

people-centered work in a values-driven organization.

What Success Looks Like in This Role

Clinician lifecycle milestones are consistently scheduled, tracked, and fully prepared in advance, with no gaps or delays

Systems (Paylocity, SimplePractice, trackers) are accurate, up to date, and require minimal correction or follow-up

Communication is timely, clear, and proactive, reducing the need for repeated check-ins or clarification

Tasks are owned from start to finish, with strong follow-through and minimal oversight required

The Director of People & Culture can rely on this role to keep operations moving seamlessly and without disruption

Clinicians experience clear, consistent, and supportive processes throughout onboarding, transitions, and day-to-day engagement

Data and reporting are organized, accessible, and ready to support leadership decision-making at any time

what you'll do

Clinician Lifecycle Coordination (30 Day / 90 Day / 6-Month / 1-year Milestones)

Schedule and coordinate 30-day, 90-day, 6-month, and 1-year check-ins for clinicians

Track upcoming milestone dates and ensure timely scheduling and preparation with clinical supervisors

Maintain tracking systems for clinician progress and key benchmarks (weekly confirmed session averages, engagement levels, documentation expectations)

Pull and review clinicians’ weekly completed session averages

Prepare relevant data and summaries ahead of check-ins to support leadership conversations

Prepare employee milestone reports, pulse checks, and performance reviews

Monitor caseload development and identify clinicians who may need additional support

Oversee clinician documentation and conduct caseload follow-ups

HR Initiatives & Strategic Support

Support the execution of HR initiatives that enhance clinician engagement, retention, performance, and professional development

Assist with process improvements to strengthen workflows and scalability

Help organize and track progress of ongoing People & Culture initiatives

Employee Experience & Support

Serve as a point of contact for employee questions related to policies, procedures, paid time off, sick time, retirement planning, and general HR inquiries

Ensure timely, clear, and supportive communication across the team

Reinforce a culture that balances support with accountability and involving relevant partners where necessary

Onboarding & Transitions

Coordinate onboarding processes, including new hire orientation tracking, documentation, and system setup

Oversee employee onboarding and offboarding from start to finish

Support clinician transitions (intern → LP, LP → licensed) to ensure clarity and continuity

Ensure all onboarding and offboarding steps are completed accurately and on time

HR Operations

Track key dates (hire anniversaries, benefits eligibility, LP renewals/extensions)

Track clinical licenses and limited permits, including renewals, extensions, and expiration dates

Prepare and submit biweekly 401(k) reporting

Prepare weekly recruiting reports

Performance & Workforce Support

Track clinician performance metrics and engagement trends

Assist in preparing performance-related communications (check-ins, follow-ups, PIPs)

Ensure data is organized and accessible to support leadership decision-making

Communication & Coordination

Draft and send internal HR communications and updates

Coordinate meetings, trainings, and HR-related initiatives

Collaborate cross-functionally to support operational and clinical alignment

Handle general data entry, pay operational invoices, and respond to basic employee HR inquiries

Create flyers and QR codes; manage support group calendar

Create new therapist flyers and business cards; add clinician profiles to the website

Order marketing materials and swag; maintain inventory count

what you bring

Bachelor’s degree in Human Resources, Business Administration, Communications, or a related field — or equivalent work experience

2+ years of experience in an administrative, HR support, or operations coordination role (experience in a healthcare or mental health setting is a plus)

Proficiency with platforms such as Google Workspace, Paylocity, SimplePractice, or similar HR/practice management systems; ability to learn new tools quickly

Strong organizational skills with the ability to manage multiple deadlines, tracking systems, and competing priorities without losing accuracy

Clear and professional written and verbal communication skills, with the ability to interact respectfully across all levels of staff

Strong sense of ownership with the ability to follow through on tasks to completion with minimal oversight

Demonstrated ability to handle sensitive and confidential information with discretion, in alignment with HIPAA and workplace privacy standards

Comfortable working in a fast-paced, people-centered environment where priorities can shift

A genuine commitment to diversity, equity, inclusion, and multicultural values — and the ability to reflect those values in day-to-day work and interactions

Team-oriented mindset with a proactive, solution-focused approach to problem-solving

Passion for mental health, wellness, or community-focused work is a plus

compensation

$26 per hour

Performance reviews with opportunity for compensation increases

Medical, dental, and vision insurance with 85% employer coverage

10 PTO days per year

5 sick days per year

10 paid federal holidays

401(k) with employer matching

Pension plan

Continuing education stipend to support ongoing professional growth

Refresher leave — additional time off granted after 3 years of service

Bonusly recognition program — peer and leadership recognition with real rewards

Team engagement events throughout the year

Hybrid schedule — remote 4 days per week, with 1 in-office day required in Midtown Manhattan (Grand Central area)

Growth opportunities within a scaling, mission-driven organization

We’re building something different here—and that means we need different voices.

Next Level Mental Health Counseling is a group practice of 60+ clinicians serving clients across New York State, virtually and in person from our Midtown Manhattan and Irvington offices. We provide individual, couples, family, and group therapy across 100+ specialty areas for clients ages 6 to 65+.

We’re committed to creating a team that reflects the communities we serve. We actively welcome applications from people who bring diverse backgrounds, identities, and lived experiences, especially those who are under-represented in mental health.

Next Level Mental Health Counseling is an Equal Employment Opportunity employer. All qualified applicants receive consideration regardless of race, ethnicity, religion, age, sex, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic.

Because real change happens when everyone has a seat at the table.