People Business Partner

Pursuit Attractions and Hospitality, Inc.; United States; Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays, dining, and

Mental health and wellness resources

Job summary

Pursuit Attractions and Hospitality, Inc. is seeking a People Business Partner based in the United States to align People initiatives with operations across our attractions and lodges.

You will partner with line of business leaders, lead annual engagement surveys, manage employee relations, recruiting support, onboarding, performance management, and development initiatives while ensuring compliance with US labor laws. This role emphasizes collaboration, business impact, and culture-building.

Qualifications

• Bachelor’s degree in human resources or related field is preferred.
• 3+ years progressive HR experience in travel, leisure, or hospitality.
• Solid understanding of HR best practices and US labor laws.
• Curiosity to research unknowns and provide recommendations to leadership.
• Desire and ability to build strong partnerships with operations leaders.
• HR certifications (SHRM-CP, HRCI-PHR) are helpful to have.

Responsibilities

• Partner with line of business leaders to support People initiatives.
• Lead annual team member engagement survey and action planning.
• Serve as the point of contact for employee relations and guide leadership.
• Lead recruitment support and staffing for attractions and management roles.
• Deliver engaging onboarding experiences for new team members.
• Lead the annual performance management process with support from the team.
• Participate in training and development initiatives and succession planning.
• Ensure compliance with US labor laws and regulations.

Skills

Line of business partnership

HR knowledge

US labor law expertise

Relationship building

Education

Bachelor’s degree in human resources or related field

SHRM-CP or HRCI-PHR certifications helpful

Job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. As the People Business Partner you will provide People Team consultation and support to designated lines of business within the collection you support.

Covering all areas of People, your daily mission will be to build the Pursuit culture and capability of our team members across the attractions to deliver on Pursuit’s mission, vision, and strategic priorities.

ROLE & RESPONSIBILITIES

• Business Partnership
  • Hold regular one-on-one meetings with line of business leaders you support to stay in the know on how things are going, any needs of the business, and how you can best support the team throughout the season.
  • Communicate regularly any updates or changes as they relate to People Team tools and processes to keep our teams informed.
• Engagement & Recognition
  • Lead the annual team member engagement survey and action planning process for your respective lines of business, in alignment with the collection’s overall targets and goals.
  • Communicate and champion Pursuit’s recognition programs, including Geography specific programs, providing feedback on program enhancements.
• Employee Relations
  • Serve as the point of contact for employee relations concerns, providing sound guidance to operations leaders on concerns that can be resolved at the unit level.
  • Follow up to ensure concern has been brought to full resolution with the concerned team member(s).
  • Conduct thorough investigations into sensitive matters and bring concern to full resolution with concerned team member(s).
  • Build manager capability on handling concerns in partnership with the Director of People.
• Recruiting Support
  • Collection and line of business year-round and seasonal staffing by ensuring candidate flow is strong.
  • Partner with the Talent Acquisition team to deploy creative strategies and tactics to boost top funnel volume when needed.
  • Lead the recruitment process for attraction management positions.
  • Build manager capability on the tools and interview and selection processes in partnership with the Director of People.
• Delivering onboarding
  • Deliver engaging, comprehensive, and consistent onboarding experience for all new team members in partnership with the Director of People and Operations leaders.
• Performance Management
  • Lead the annual performance management process, with support from the People Team Support Services team, inclusive of launching new tools, educating leaders and ensuring high levels of engagement with the process.
  • Identify and address performance opportunities/issues through coaching, counseling, and disciplinary action when necessary.
• Training & Development
  • Participate in collection and line of business training and development initiatives as identified.
  • Provide recommendations for training opportunities based on identified gaps.
  • Support team member development through succession planning.
• Compliance
  • Subscribe to relevant publications to stay up to date with US, Alaska, and/or Montana labor laws and regulations in our industry.
  • Balance Pursuit’s practices and processes with legal compliance and business needs.

REQUIRED SKILLS & QUALIFICATIONS

• Bachelor’s degree in human resources or related field preferred; or real-world education in the school of hard knocks
• 3+ years progressive HR experience in a travel, leisure, and/or hospitality organization
• Solid understanding of HR best practices and US labor laws
• Strong curiosity with the ability to research what you don’t know and develop recommendations to share with People and Operations leadership
• Desire and ability to build strong relationships/partnerships
• HR Certifications (SHRM-CP, HRCI-PHR) are helpful to have in this position

LOCATION

This position will be based out of our Columbia Falls office during the winter months and transition to field work during the operating season (April–October). During the off-season, the typical schedule is Monday through Friday; during the operating season, on-call support is required on Saturday and Sunday as team member situations arise.

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included. Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica. Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun. Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources

Equal Employment Opportunities

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail]. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.

Pursuit fulfills the dreams of friends, families, and travelers through its one-of-a-kind attractions in the world’s most iconic locations. Everyone here works in service of our guests to create inspiring and unforgettable experiences—from gondola operators in Banff to our support teams in Denver.