People and Culture Generalist

IMPACT NW GROUP; Portland (OR); Hybrid; USD 67,000 - 70,000; Full time

Benefits offered by this job

Generous PTO

Health insurance

HRA with employer contribution

Long-Term Disability Insurance

Employee Assistance Program (EAP)

401(k) with employer match

Inclusive, mission-driven culture

Job summary

Impact NW seeks a People and Culture Generalist to support benefits and leaves, coordinate enrollments, and assist with HR reporting and recruitment. The role focuses on benefits administration while developing broader HR skills within a mission‑driven nonprofit.

The position is hybrid, with two days in the Portland office, and includes a comprehensive benefits package and opportunities for professional growth within the People & Culture team.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field is required.
• Experience in human resources, benefits administration, leave administration, or general HR operations is preferred.
• Internship, practicum, volunteer, or administrative HR experience may be considered in place of professional HR experience.

Responsibilities

• Serve as a primary resource for employees regarding benefit plans, eligibility, enrollment, coverage changes, and related questions.
• Coordinate benefit enrollments, changes, and terminations and work with brokers, vendors, and insurers to resolve issues.
• Coordinate annual open enrollment and HRIS updates.
• Administer leave programs (FMLA, OFLA, Paid Leave Oregon, Washington PFML) and coordinate leave documentation and return‑to‑work processes.
• Prepare HR reports and support recruitment and onboarding coverage as needed.

Skills

Benefits administration

Leave administration

HR operations

Recruitment onboarding support

Education

Bachelor’s degree in Human Resources, Business Administration, or related field

Job description

Job Details

Job DetailsJob Location: Multicultural Service Center - Portland, OR 97215Position Type: Full TimeSalary Range: $67,000.00 - $70,000.00 SalaryJob Category: Professional ServicesDATE PREPARED: September 2026

POSITION TITLE: People and Culture Generalist

PROGRAM: People and Culture Department

MANAGEMENT POSITION_X__ or CLIENT SERVICES POSITION___

ENTRY SALARY or HOURLY WAGE: $67,000.00-$70,000.00 DOE

EXEMPT_X__ or NONEXEMPT___

FTE: 1.0

At Impact NW we are a nonprofit with a mission to prevent homelessness, because we believe in the fundamental right to: beautiful life, stability and peace. More importantly, it also means a life filled with opportunity and community support, especially for Indigenous, Black, Brown, Melanated, Immigrant, and Asian people.

What we seek is for you to share your skill sets - especially if you:

• Put people first
• See the beauty in people
• Promote peace
• Find a way

We believe that with our mission and values as our north star, we can move toward our vision of a future where housing is a human right. If this resonates with you, we’d love to have your purpose and passion on our team at Impact NW.

Benefits Summary:

At Impact NW, we care deeply about the well‑being of our team and strive to support a healthy balance between work and life. Our comprehensive benefits package includes:

• Generous Paid Time Off (PTO) and additional Self-Care Leave to help you recharge and take care of yourself.
• Employer-paid health insurance for employees, plus a Health Reimbursement Arrangement (HRA) with an employer contribution to help cover out‑of‑pocket medical expenses.
• Long-Term Disability Insurance fully paid by Impact NW.
• Employee Assistance Program (EAP) offering free and confidential support for mental health, finances, and more.
• 401(k) Retirement Plan with an employer matching contribution to help you plan for the future.
• A positive, inclusive, and mission-driven work culture where every team member is valued and supported.

We believe that taking care of our people helps us take care of our community.

Job Summary

The People & Culture Generalist provides HR support to employees, supervisors, and the People & Culture team, with a primary focus on benefits administration. The position supports employees with benefits and leave questions; coordinates enrollments, leave and accommodation requests, workers’ compensation claims, and annual open enrollment; and works with benefit vendors to resolve issues.

The Generalist also conducts initial intake for employee relations matters, prepares HR reports and workforce data, and provides recruitment and onboarding coverage as needed. This position is ideal for an HR professional with benefits experience who is interested in developing across a broader range of HR functions.

Work Arrangement

This is a hybrid position requiring two days per week in the office, with the remaining days worked remotely. In‑office days and remote‑work arrangements may be adjusted based on employee, team, and organizational needs.

Essential Functions

Benefits, Leave, and Employee Support

• Serve as a primary resource for employees regarding benefit plans, eligibility, enrollment, coverage changes, and related questions.
• Process benefit enrollments, changes, and terminations and coordinate with benefit brokers, vendors, and insurance carriers to resolve issues.
• Coordinate annual open enrollment, including employee communications, enrollment materials, meetings, and HRIS updates.
• Administer employee leave programs, including FMLA, OFLA, Paid Leave Oregon, Washington Paid Family and Medical Leave, and other applicable leave programs.
• Coordinate leave documentation, reasonable accommodation requests, and return‑to‑work processes.
• Manage workers’ compensation claims, workplace injury documentation, and unemployment claim responses.
• Maintain accurate and confidential benefits, leave, accommodation, and claims records.

Employee Relations and General HR Support

• Serve as an initial point of contact for employees and supervisors regarding workplace concerns, HR policies, procedures, and available resources.
• Conduct initial intake for employee relations matter by gathering information, documenting concerns, and referring matters to the appropriate People & Culture team member.
• Provide routine policy and process guidance and promptly escalated complex, sensitive, or urgent matters to the People & Culture Director.
• Assist with employee relations documentation, case tracking, and other related activities as assigned.

HR Reporting and Team Support

• Compile and review HR data related to benefits, leave, turnover, recruitment, onboarding, employee relations, and other workforce trends.
• Prepare recurring HR reports and summaries and identify trends or concerns that may require additional review.
• Support HR audits, data validation, compliance activities, and improvements to HR processes and employee communications.
• Provide recruitment and onboarding coverage, including job postings, candidate communication, background screening, new‑hire documentation, HRIS entry, and orientation support.
• Collaborate with the People & Culture team on department projects, cross‑training, and shared priorities.
• Perform other related duties consistent with the position’s level of responsibility.

Supervision

Reports to: People & Culture Director

This position does not have direct supervisory responsibilities.

Qualifications

Minimum Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• Experience in human resources, benefits administration, leave administration, or general HR operations preferred. Relevant internship, practicum, volunteer, or administrative experience may be considered in place of professional HR experience.

Preferred Qualifications

• Experience coordinating open enrollment, workers’ compensation claims, or employee relations intake.
• Experience with Oregon and Washington leave programs.
• Experience supporting recruitment and onboarding activities.
• HR certification, such as SHRM-CP or PHR.

Physical Requirements

This position requires the ability to:

• Perform repetitive motions and work for prolonged periods in a seated position with extensive computer and visual involvement.
• Travel as needed to perform job duties and attend agency‑related meetings or activities.
• Perform moderate lifting as required.

Impact NW is an Equal Opportunity Employer committed to fostering a diverse, equitable, and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable federal, state, or local law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you require an accommodation during the application, testing, or interview process, please contact Chelsea Campbell‑Martin at 503-242-2436 or [e-mail].

We are committed to maintaining a workplace free from discrimination, harassment, and retaliation.