People and Culture Generalist

Impact NW; Portland (OR); Hybrid; USD 65,000 - 78,000; Full time

Benefits offered by this job

PTO & Self-Care Leave

Health insurance (employer-paid)

HRA with employer contribution

Long-Term Disability

EAP

401(k) with employer matching

Inclusive, mission-driven culture

Job summary

Impact NW is seeking a People & Culture Generalist focused on benefits administration, leave programs, and HR support. The role offers a hybrid schedule with two days in the Portland office and remote days otherwise.

The ideal candidate has a background in benefits, leave administration, and HR operations, plus experience with Oregon and Washington leave programs. Join a mission-driven team and support recruitment, onboarding, and HR reporting.

Qualifications

• Bachelor’s degree in HR, Business, or related field.
• Experience in HR, benefits administration, leave administration, or general HR operations.
• Internship/practicum/volunteer experience may count toward professional HR experience.
• Preferred: experience coordinating open enrollment, workers’ compensation, or employee relations intake.
• Experience with Oregon and Washington leave programs.
• HR certification such as SHRM-CP or PHR is a plus.

Responsibilities

• Serve as a primary resource for employees regarding benefit plans, eligibility, enrollment, coverage changes, and related questions.
• Coordinate annual open enrollment, including communications, materials, meetings, and HRIS updates.
• Administer employee leave programs (FMLA, OFLA, Paid Leave Oregon, Washington Paid Family and Medical Leave).
• Coordinate leave documentation, reasonable accommodation requests, and return-to-work processes.
• Manage workers’ compensation claims and unemployment claim responses.
• Maintain confidential benefits, leave, accommodation, and claims records.
• Serve as initial point of contact for workplace concerns and HR policy guidance; escalate complex matters.
• Prepare HR reports and workforce data; support audits and process improvements.
• Provide recruitment and onboarding support, job postings, screening, new-hire documentation, and orientation.
• Collaborate with the People & Culture team on projects and cross-training.

Skills

Benefits administration

Leave administration

HR support

Recruitment

Onboarding

Education

Bachelor’s degree in HR/Business

Tools

HRIS systems

Payroll systems

Job description

At Impact NW we are a nonprofit with a mission to prevent homelessness, because we believe in the fundamental right to: beautiful life, stability and peace. More importantly, it also means a life filled with opportunity and community support, especially for Indigenous, Black, Brown, Melanated, Immigrant, and Asian people.

What we seek is for you to share your skill sets – especially if you:

• Put people first
• See the beauty in people
• Promote peace
• Find a way

We believe that with our mission and values as our north star, we can move toward our vision of a future where housing is a human right. If this resonates with you, we’d love to have your purpose and passion on our team at Impact NW.

Benefits Summary:At Impact NW, we care deeply about the well-being of our team and strive to support a healthy balance between work and life. Our comprehensive benefits package includes:

• Generous Paid Time Off (PTO) and additional Self-Care Leave to help you recharge and take care of yourself.
• Employer-paid health insurance for employees, plus a Health Reimbursement Arrangement (HRA) with an employer contribution to help cover out-of-pocket medical expenses.
• Long-Term Disability Insurance fully paid by Impact NW.
• Employee Assistance Program (EAP) offering free and confidential support for mental health, finances, and more.
• 401(k) Retirement Plan with an employer matching contribution to help you plan for the future.
• A positive, inclusive, and mission-driven work culture where every team member is valued and supported.

We believe that taking care of our people helps us take care of our community.

Job Summary:The People & Culture Generalist provides HR support to employees, supervisors, and the People & Culture team, with a primary focus on benefits administration. The position supports employees with benefits and leave questions; coordinates enrollments, leave and accommodation requests, workers’ compensation claims, and annual open enrollment; and works with benefit vendors to resolve issues.

The Generalist also conducts initial intake for employee relations matters, prepares HR reports and workforce data, and provides recruitment and onboarding coverage as needed. This position is ideal for an HR professional with benefits experience who is interested in developing across a broader range of HR functions.

Work Arrangement:This is a hybrid position requiring two days per week in the office, with the remaining days worked remote. In-office days and remote-work arrangements may be adjusted based on employee, team, and organizational needs.

Essential Functions:

Benefits, Leave, and Employee Support:

• Serve as a primary resource for employees regarding benefit plans, eligibility, enrollment, coverage changes, and related questions.
• Process benefit enrollments, changes, and terminations and coordinate with benefit brokers, vendors, and insurance carriers to resolve issues.
• Coordinate annual open enrollment, including employee communications, enrollment materials, meetings, and HRIS updates.
• Administer employee leave programs, including FMLA, OFLA, Paid Leave Oregon, Washington Paid Family and Medical Leave, and other applicable leave programs.
• Coordinate leave documentation, reasonable accommodation requests, and return-to-work processes.
• Manage workers’ compensation claims, workplace injury documentation, and unemployment claim responses.
• Maintain accurate and confidential benefits, leave, accommodation, and claims records.

Employee Relations and General HR Support:

• Serve as an initial point of contact for employees and supervisors regarding workplace concerns, HR policies, procedures, and available resources.
• Conduct initial intake for employee relations matters by gathering information, documenting concerns, and referring matters to the appropriate People & Culture team member.
• Provide routine policy and process guidance and promptly elevate complex, sensitive, or urgent matters to the People & Culture Director.
• Assist with employee relations documentation, case tracking, and other related activities as assigned.

HR Reporting and Team Support:

• Compile and review HR data related to benefits, leave, turnover, recruitment, onboarding, employee relations, and other workforce trends.
• Prepare recurring HR reports and summaries and identify trends or concerns that may require additional review.
• Support HR audits, data validation, compliance activities, and improvements to HR processes and employee communications.
• Provide recruitment and onboarding coverage, including job postings, candidate communication, background screening, new-hire documentation, HRIS entry, and orientation support.
• Collaborate with the People & Culture team on department projects, cross-training, and shared priorities.
• Perform other related duties consistent with the position’s level of responsibility.

Supervision:

Reports to:People & Culture Director

This position does not have direct supervisory responsibilities.

Qualifications

Minimum Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• Experience in human resources, benefits administration, leave administration, or general HR operations preferred. Relevant internship, practicum, volunteer, or administrative experience may be considered in place of professional HR experience.

Preferred Qualifications

• Experience coordinating open enrollment, workers’ compensation claims, or employee relations intake.
• Experience with Oregon and Washington leave programs.
• Experience supporting recruitment and onboarding activities.
• HR certification, such as SHRM-CP or PHR.

Physical Requirements.This position requires the ability to:

• Perform repetitive motions and work for prolonged periods in a seated position with extensive computer and visual involvement.
• Travel/Drive as needed to perform job duties and attend agency-related meetings or activities.
• Perform moderate lifting as required.

Impact NW is an Equal Opportunity Employer committed to fostering a diverse, equitable, and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable federal, state, or local law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you require an accommodation during the application, testing, or interview process, please contact Chelsea Campbell-Martin at 503-242-2436 or [e-mail].

We are committed to maintaining a workplace free from discrimination, harassment, and retaliation.