Credentialing and Human Resources Associate

Portland Mental Health & Wellness; Portland (OR); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Paid Vacation Time

Paid Health Leave

Paid Floating Holiday Hours

Medical and Vision Insurance – Kaiser

Employer Paid Life Insurance

Voluntary Additional Life Insurance

Voluntary Short Term Disability

Voluntary Critical Illness Insurance

Flexible Spending Account

Commuter Benefit – TriMet Pass

401K Retirement Plan

Continuing Education Allowance

Employee Store Discount

Job summary

Portland Mental Health & Wellness is seeking a Credentialing and Human Resources Associate to coordinate clinical credentialing, onboarding, and HR record keeping. The role supports recruitment, hiring, and compliance, working closely with the HR Manager and Scheduling Supervisor in a hybrid/remote Portland, OR setting.

Responsibilities include maintaining credentialing databases, submitting provider applications, and coordinating with insurance plans, while also assisting with onboarding and

Qualifications

• Preferred: OPCA (Oregon Practitioner Credentialing Application)
• Preferred: 1+ year experience in HR or healthcare credentialing
• Exceptional interpersonal and communication skills, with the ability to build relationships at all levels of the organization
• Strong organizational skills and attention to detail
• Ability to handle sensitive and confidential information with discretion
• Familiarity with diversity, equity, access, and inclusion (DEAI) principles, and anti-racism and anti-oppression practices
• Experience with and ability to use systems thinking
• Ability to work with Mac OS & Google Workspace

Responsibilities

• Credentialing: supports PMHW credentialing for all clinical providers and coordinates with insurance plans
• Maintain credentialing database and modules with data accuracy and reporting
• Coordinate e-credentials applications and license/certificates; ensure current status
• Support credentialing audits and respond to inquiries; liaise with insurance partners
• Recruitment & Hiring: post openings, screen resumes, coordinate interviews, assist with references
• Onboarding & Offboarding: handle paperwork, systems access, orientation; support onboarding teams
• HR Compliance & Record Keeping: maintain personnel records, audits, reports
• Projects: assist HR, Credentialing, and admin projects as assigned

Skills

OPCA experience

HR credentialing

Interpersonal skills

Organizational skills

Handling confidential information

DEAI principles

Systems thinking

Mac OS & Google Workspace

Job description

We recognize the health disparities of people of color, people from working class backgrounds, women and LGBTQ people. We believe that the experiences of these communities must be valued in the work we do. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

Portland Mental Health & Wellness is a thriving private practice and training practice with four locations in Portland, as well as one location in Salem. We are a collaboration of psychologists, psychiatric prescribers, counselors, marriage and family therapists and our trainees. We emphasize relationship first and foremost and diagnosis and treatment from within that relationship.

We strongly emphasize trauma informed care, cultural competency, establishing comfort and safety for patients, and coordination of care with primary care doctors, specialists, pediatricians, schools, and other mental health clinicians.

Credentialing and Human Resources Associate

Location: Portland, OR (Hybrid/Remote)
Supervisors: HR Manager and Patient Access & Scheduling Supervisor
Employee Classification: Non-Exempt (Hourly), Full-Time
Hours: Full-Time, 40 hours per week
Compensation: $22.00/hour

Primary Function:

The Credentialing and Human Resources Associate coordinates and performs credentialing functions for clinical providers, including coordinating with appropriate insurance plans, submitting and re-submitting provider applications, maintaining credentialing records and databases, and supporting compliance requirements as outlined below.

The Associate also provides support for human resources functions, including recruitment and hiring, onboarding, compliance and record keeping, and special projects. The Credentialing & Human Resources Associate works independently with established processes and responsibilities while seeking appropriate guidance and support from the Patient Access & Scheduling Supervisor and Human Resources Manager as needed.

Essential Functions:

• Credentialing:
  • Supports and performs the PMHW credentialing process for all clinical providers in accordance with accreditation standards, including submitting and re-submitting provider applications and coordinating with appropriate insurance plans.
  • Maintains the credentialing database and associated modules, ensuring accuracy of data, documentation, and reporting to downstream systems.
  • Coordinates the electronic credentials application and expiration process to ensure timely processing and that all clinical provider licenses and certificates remain current.
  • Supports credentialing audits and monitors application turnaround times; serves as a primary PMHW contact for internal and external credentialing inquiries and develops positive working relationships with insurance partners.
• Recruitment & Hiring
  • Supports the recruitment and hiring process, including posting job openings, screening resumes, responding to candidates and inquiries, coordinating interviews, and assisting with reference checks and other pre-employment activities.
  • Represents PMHW at recruitment events and job fairs as requested.
• Onboarding & Offboarding
  • Assists with the onboarding process for new hires, including required paperwork, documentation, systems access, and orientation.
  • Supports the onboarding team with coordination and maintenance of onboarding processes.
  • Provides administrative support for employee offboarding as needed.
• HR Compliance & Record Keeping
  • Assists with maintaining accurate and up-to-date employee records, including personnel files, benefits-related documentation, and compliance documentation.
  • Assists with HR audits, reporting, and other compliance-related activities.
• Projects
  • Assists with HR, Credentialing, and administrative projects and initiatives as assigned.

Minimum Qualifications:

• Preferred: Experience dealing with the OPCA (Oregon Practitioner Credentialing Application)
• Preferred: 1+ year of experience either in human resources or healthcare credentialing
• Exceptional interpersonal and communication skills, with the ability to build relationships at all levels of the organization
• Strong organizational skills and attention to detail
• Ability to handle sensitive and confidential information with discretion
• Familiarity with diversity, equity, access, and inclusion (DEAI) principles, and anti-racism and anti-oppression practices
• Experience with and ability to use systems thinking
• Ability to work with Mac OS & Google Workspace

Equipment Operated: Standard office equipment, including computers, copiers, printers, telephones, etc.

Work Environment: When working from a PMHW office, the position is in a well-lit office environment. Varied activities including sitting, standing, walking, reaching, bending, and lifting.

Mental and Physical Requirements: Involves sitting approximately 90 percent of the day, walking or standing the remainder. Ability to tolerate mental and emotional distress as an anticipated aspect of the position. May require working under stressful conditions.

Portland Mental Health & Wellness offers a competitive benefits package for full time employees that includes:

• Paid Vacation Time (80 hours per year to start)
• Paid Health Leave (40 hours per year)
• Paid Floating Holiday Hours (80 hours per year)
• Medical and Vision Insurance – Kaiser Permanente of the Northwest (choice of three plans)
• Employer Paid Life and AD&D Insurance
• Voluntary Additional Life and AD&D Insurance
• Voluntary Short Term Disability Insurance
• Voluntary Critical Illness Insurance
• Voluntary Accident Insurance
• Flexible Spending Account, Health Care
• Commuter Benefit – Choice of TriMet Pass or Limited Parking Reimbursement
• 401K Retirement Plan – Up to 4% Company Match Once Eligible
• Annual Continuing Education Allowance of $500
• Discounted Enrollment with Student Loan Tutor
• 10% Discount on Vitamins & Supplements Through Fullscript
• Limited Access to Columbia Sportswear Employee Store
• OnPoint Community Credit Union Group Banking Benefits

This description is intended to provide only the basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as the practice’s needs evolve. Regular and predictable attendance is an essential function of every job.

The requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. By signing below, you acknowledge that you are able to perform the Essential Functions of this job, with or without accommodation. If an accommodation is needed, you acknowledge that you have an opportunity to discuss this with Human Resources.

Portland Mental Healthis an equal opportunity employer. We support and encourage diversity.