People and Culture Coordinator

Volunteers of America Massachusetts; Massachusetts; On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Health, vision & dental insurance

403(b) retirement plan with employer 1

Paid holidays & generous vacation

Flexible spending accounts

Employee assistance program

Wellness reimbursement

Employee discount program

PSLF loan forgiveness eligibility

Job summary

Volunteers of America Massachusetts is seeking a People and Culture Coordinator to support the HR function, ensure accurate employee records, and assist with onboarding, recruitment, and compliance within a human services setting.

Reporting to the Director of People & Culture, you will handle confidential information, coordinate audits, and help maintain HRIS data while collaborating with managers and teams to complete critical tasks and projects.

Qualifications

• High School Diploma or equivalent required; associates or related field preferred.
• Two+ years of administrative HR experience is preferred.
• Strong customer service orientation and confidentiality.
• Ability to handle sensitive information discreetly and professionally.
• Excellent organizational skills and ability to multi-task and meet deadlines.
• Strong written and verbal communication; proficient with MS Office and HRIS.

Responsibilities

• Assist with job postings, recruitment ads, and sourcing activities.
• Review resumes and applications, conduct initial telephone screenings, and outreach.
• Perform reference checks and pre-employment verifications.
• Prepare and distribute offer letters and pre-employment documents.
• Maintain accurate employee files (electronic and physical) per policy and law.
• Process HR documentation and ensure timely filing and retention.
• Respond to requests for employment information and audits.
• Conduct periodic audits to ensure completeness and compliance.
• Monitor compliance requirements including licenses and trainings.
• Coordinate background checks and required verifications.
• Ensure health, vaccination, policy acknowledgments, and regulatory docs are complete.
• Maintain HRIS data and generate standard HR reports.
• Assist with system audits, data cleanup, and process improvements.
• Support HR technology implementations and inquiries as needed.

Skills

Customer service

Discretion

Organizational skills

Multitasking

Written & verbal communication

Attention to detail

Teamwork

Education

High School Diploma

Associates or related field preferred

Tools

Microsoft Office

HRIS

Job description

All Jobs > People and Culture Coordinator

The Opportunity: People and Culture Coordinator

Job Type: Full-time , On-Site

Pay: $21- $31.25/ hour

Who We Are

|| VOAMASS gives members of the community who need help the most the services, support, and self-esteem they need to create a fresh start. At VOAMASS, our dedicated teams are committed to serving the whole person.

As People and Culture Coordinator, you’ll have a dynamic and critical role supporting the Human Resources function by ensuring the accuracy, integrity, and compliance of employee records and employment-related documentation. Reporting to the Director of People & Culture, this position serves as a key administrative resource throughout the employee lifecycle, including recruitment, onboarding, compliance monitoring, records management, and HR operations. The People & Culture Coordinator is responsible for maintaining employee information with confidentiality and sensitivity, collaborating professionally with colleagues and stakeholders, supporting talent acquisition and onboarding activities, conducting audits; and helping ensure compliance with regulatory, accreditation, and organizational requirements within a human services environment.

People and Culture Coordinator Key Responsibilities:

• Assist with job postings, recruitment advertising, and sourcing activities.
• Review resumes and applications, and conduct initial telephone screenings and candidate outreach.
• Perform employment reference checks and other pre-employment verifications.
• Support the preparation and distribution of offer letters and pre-employment documentation.
• Maintain accurate and complete employee personnel files, both electronic and physical, in accordance with organizational, legal, and regulatory requirements.
• Process, maintain, and track HR documentation, ensuring timely filing, scanning, and retention of employee records.
• Respond to requests for employment information, personnel records, verification of employment, audits, and internal reporting needs.
• Conduct periodic audits of employee records to ensure completeness, accuracy, and compliance.
• Monitor and track compliance-related requirements for employees, including licenses, certifications, trainings, acknowledgments, and other employment requirements.
• Coordinate periodic re-screening processes, including background checks and other required verifications.
• Ensure employees complete required health, vaccination, policy acknowledgment, and regulatory documentation.
• Maintain tracking systems to ensure compliance deadlines are met.
• Maintain employee records and organization data within the HRIS.
• Generate standard HR reports and assist with workforce data analysis.
• Assist with system audits, data cleanup initiatives, and process improvements.
• Support implementation and maintenance of HR technology solutions.
• Serve as a first point of contact for routine HR inquiries.
• Provide timely and accurate information regarding HR processes, forms, and documentation requirements.
• Redirect complex employee relations, policy interpretation, and consultation matters to the Director of People & Culture.
• Promote a positive, service-oriented experience for both employees and candidates.
• Collaborate with other departments and functions to ensure completion of critical tasks and projects as needed.

The People and Culture Coordinator role is about making a difference in the lives of the people we serve. As People and Culture Coordinator, you’ll bring the following qualifications:

• High School Diploma or equivalent is required. Associates or other post-grad education in Human Resources, Business Administration, or related field preferred. Equivalent combination of education and/or work experience will be considered.
• Two or more years of progressively responsible administrative experience in Human Resources preferred
• Strong customer service orientation, interpersonal skills, and understanding of confidential personnel records management
• Demonstrated ability to handle sensitive information with professionalism and discretion
• Exceptional organizational skills and attention to detail
• Ability to manage multiple priorities and meet deadlines
• Strong written and verbal communication skills
• Proficiency with Microsoft Office and HRIS platforms
• Ability to conduct detailed audits and maintain accurate records
• Ability to work independently while collaborating effectively with managers and team members

For full-time employees, which includes our People and Culture Coordinator, our comprehensive and generous benefits package includes:

• Excellent health, vision, and dental insurance with 90% of medical deductible and certain co-pays paid by employer
• Multiple opportunities to use pre-tax dollars to save for expenses such as health care (flexible spending account), child care, transit, and parking
• 403(b) retirement plan with employer match
• 24/7 nurse hotline for urgent health questions
• Employee assistance program to provide help with family concerns, stress management, legal issues, and more
• Employer-paid long-term disability and life insurance
• Loan forgiveness (Public Service Loan Forgiveness (PSLF) program)
• Generous vacation benefits, starting at three weeks and moving to four weeks after three years of employment
• 14 paid holidays, higher than industry average
• Fitness/wellness reimbursement to cover expenses such as gym membership
• Employee discount program on hundreds of items such as computers, cell phone plans and accessories, furniture, hotels, vacation home rentals, etc.
• Cash bonus, with no annual cap, for referring other qualified candidates for employment

VOAMASS is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.