PEO IT Support with Security Clearance

TRIAEM LLC; Springfield (VA); On-site; USD 70,000 - 95,000; Full time

Job summary

TRIAEM LLC in Springfield, VA is seeking an IT Support professional to support PEO IT operations for NGA-related tooling and processes. The role emphasizes access management, JIRA automation, and Tier 1 support across admin tools to help visualize data via Tableau or similar tools.

The ideal candidate has NSG-related experience, familiarity with SAFe/Agile development, and the ability to coordinate tool upgrades while interfacing with NGA Help Desk.

Qualifications

• 2 years of NSG community experience and understanding of management processes across levels.
• 2 years configuring and administering Confluence, JIRA, SharePoint, Tableau, and related admin tools.
• 1 year in JIRA development and automation scripting plus system administration tasks.

Responsibilities

• Manage access control lists for admin tool sites.
• Create new accounts and project sites within admin tools.
• Provide Tier 1 troubleshooting for MC&G PEO users.
• Ensure tools interface with data viz tools like Tableau.
• Coordinate version upgrades to stay NGA compliant.
• Submit tickets and track fixes with NGA Help Desk.
• Track Weekly Activity Report inputs.
• Provide basic MC&G PEO support and refer advanced training to tool admins.
• Clearance TS/SCI; Springfield, VA.

Skills

NSG experience

JIRA automation

communication across levels

Education

Certification in business tools

SAFe/agile experience

Tools

Confluence

JIRA

SharePoint

Tableau

File sharing tools

Administrative tools

Job description

PEO IT Support Required

Skills/ Education/Experience

• 2 years of experience working with the National System for Geospatial Intelligence (NSG) community and its functions, with tasks to include understanding management processes and communication across all levels of the organizational hierarchy.
• 2 years of experience working with configuration, curation, access management, and other runtime operations tasks for Confluence, JIRA, SharePoint, Tableau, shared file folders and sites, and other business administration tools.
• 1 year of experience in JIRA developing and running automation scripts as well as performing system administration tasks

Desired Skills/ Education/Experience

• Certification in any business administration tools or technologies.
• Experience with Agile Systems Development, with emphasis on Scaled Agile Framework (SAFe) processes

Examples of work tasks include:

• Manage and curate access control lists for the various administrative tool sites.
• Create new accounts and project sites within the administrative tools.
• Perform Tier 1 troubleshooting for MC&G PEO users to resolve problems in the administrative tools.
• Ensure MC&G PEO administrative tools can interface and interact with each other as needed to visualize data through Tableau or another visualization tool.
• Manage version upgrades of administrative tools to stay current and compliant with NGA policy.
• Submit problem tickets and coordinate problem fixes with the administrative tool administrators and NGA Help Desk.
• Track and status MC&G PEO problem tickets for the administrative tools.
• Provide limited MC&G PEO customer support to use the administrative tools, and refer customers to tool administrator resources for more in-depth training.
• Identifying and documenting Weekly Activity Report (WAR) inputs.
• Clearance * TS/SCI Location * Springfield, VA

Skills & Requirements

Qualifications

TRIAEM LLC is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, sexual orientation/gender identity, religious creed, national origin, citizenship, marital status, sex, age, or genetic information. Applicants may be subject to a background investigation based on job requirements. TRIAEM Prohibits Discrimination and Harassment of Any Kind; we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at TRIAEM are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. TRIAEM will not tolerate discrimination or harassment based on any of these characteristics.