Pentagon-Based 24/7 DoD Messaging Watch Officer & SysAdmin

SHR Consulting Group; Arlington (VA); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Certification reimbursement & training

Long-term career growth

Medical, dental, and vision coverage

401(k) with company contribution

Paid time off and federal holidays

Job summary

SHR Consulting Group, LLC seeks Organizational Messaging Watch Officers to provide 24x7x365 Tier I/II support for the DoD OMS suite (AMHS, NGC-ECGS, ITS, CDC, MCS, SIG, CDS). You will decide message disposition, correct intercepted traffic, notify high-priority recipients, and perform hourly health checks.

The role is on-site at the Pentagon and NCR, with rotating shifts including nights and holidays. Candidates must meet DoD certification requirements and hold an active security clearance.

Qualifications

• Experience in a DoD or large enterprise IT environment preferred.
• Familiarity with DoD organizational or record message traffic handling preferred.
• Strong documentation and ticketing skills.

Responsibilities

• Provide 24x7x365 Tier I support as the first line of customer contact, generating tickets and resolving basic issues.
• Provide Tier II support resolving complex OMS-related problems.
• Review OMS messages and make disposition decisions per profiles and access controls.
• Notify recipients of high-priority messages via phone or email.
• Prepare and transmit verified messages and print for OTC pickup.
• Create hourly system checklists and perform hourly health checks.
• Monitor message archiving services and resolve related issues.
• Coordinate correction of messages delivered via SMTP and handle NDNs.
• Coordinate with DISA OMS to report and resolve problems.
• Generate DISA TMS reports documenting outages and restorations.
• Process requests for Plain Language Address changes and updates.
• Register OM organizations and AMHS end users; manage permissions.
• Complete OMPOC registrations within required timelines.
• Maintain a SharePoint listing of OM customers and contacts.

Skills

Customer support

Windows Server administration

Communication

Time management

Job description

SHR Consulting Group, LLC seeks Organizational Messaging Watch Officers to provide 24x7x365 Tier I/II support for the DoD OMS suite (AMHS, NGC-ECGS, ITS, CDC, MCS, SIG, CDS). You will decide message disposition, correct intercepted traffic, notify high-priority recipients, and perform hourly health checks.

The role is on-site at the Pentagon and NCR, with rotating shifts including nights and holidays. Candidates must meet DoD certification requirements and hold an active security clearance.