Pensions Operations Analyst - TCU

Metropolitan Transportation Authority; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

Metropolitan Transportation Authority in New York, NY seeks an Operations Manager - Consolidated Pensions to administer the DB Plan provisions, perform pension estimates, and handle inquiries. The role involves calculating retirement benefits, handling current and legacy plan rules, and providing timely responses to members.

The position requires strong analytical skills, experience with PeopleSoft pension modules, and a track record of confidential, high-quality service.

Qualifications

• Must have work experience in pensions or a pension-related field.
• Mathematical skills.
• Analytical skills.
• Working knowledge and use of PeopleSoft pension module or related database software.
• Ability to work in a team environment.
• Ability to assess problems and promptly resolve or escalate.
• Strong oral and written communication skills.
• Strong interpersonal skills across the organization.
• Strong time management and attention to detail.
• Ability to handle sensitive information with confidentiality.

Responsibilities

• Provide active support to the Pensions department’s objectives by meeting or exceeding assigned goals and tasks.
• Gather, analyze, and perform basic estimates and calculations in the PeopleSoft Pension module and in spreadsheets.
• Review applications and paperwork submitted by DB Plan members for completeness; contact member if additional information is required.
• Provide retirement applications and related paperwork to members.
• Enter data to the PeopleSoft Pension module and service request tools.
• Calculate prior and military service applications.
• Provide excellent customer service by researching and resolving issues.
• Collaborate with colleagues to resolve basic issues as assigned.
• Complete filing, mailing, and document management duties.
• Support cyclical processing and period-end activities.

Skills

Pensions experience

Analytical skills

PeopleSoft

Teamwork

Communication skills

Attention to detail

Confidentiality

Education

High School Diploma or GED

College degree in related field

Accounting/Finance/Statistics background

Shared Services experience

Tools

PeopleSoft Pension module

MS Office

Service request tools

Job description

Operations M anager - Consolidated Pensions

LOCATION:

2 Broadway, New York, NY 10004

HOURS OF WORK:

8 : 3 0 am - 5:30 pm ( 8 hours/day) or as required

This position is represented by the Transportation Communication s Union (TCU)

Opening:

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Summary :

The purpose of this position is to administer the provisions of the MTA Defined Benefit Pension Plan (“DB Plan”) that require less complex analysis or calculations. The Operations Analyst - Pension will be exposed to all DB Plan articles and the application of the Plan provisions. The Operations Analyst-- Pension works on the calculation of pension estimates, prior service, military service, and responses to inquiries. The Operations Analysts-- Pension receive on-the-job training in calculating actual retirement benefits, including death benefits and disability retirement benefits.

Responsibilities:

Operations Responsibilities

• Provide active support to the Pensions department’s objective by meeting or exceeding assigned goals and tasks.
• Gather, analyze, and perform basic estimates and calculations in both the PeopleSoft Pension module and on spreadsheet applications.
• Review applications and paperwork submitted by DB Plan members for completeness; contact member if additional information is required.
• Provide retirement application and related paperwork to members.
• Gather forms, scans, and track status; Participate in document management fu nctions as necessary.
• Enter transactions in PeopleSoft and the service request management tool.
• Enter data to the PeopleSoft Pension module as assigned.
• Calculate prior and military service applications.
• Retrieve and review scanned documents and forms.
• Provide excellent customer service by receiving, analyzing, researching, and s eeking to resolve issues and providing timely responses to members.
• Collaborate with colleagues throughout the BSC and agency-wide to resolve basic issues as assigned.
• Understand when to resolve or elevate to supervisor.
• Perform/support cyclical processing and period-end activities as assigned.
• Complete filing and review of pension documents/paperwork as assigned.
• Mail functions as assigned – deliver to and pick up from BSC mail room.
• Respond to service requests as assigned.
• Complete all assignments as delegated.
• Comply with MTA and BSC policies, practices and procedures.
• Complete other tasks as assigned.

Individual and Team Responsibilities

• Understand the MTA and BSC vision including how individual responsibilities fit into the long-term strategies.
• Track and report status of work.
• Maintain an appropriate level of process, functional, and technical knowledge and participate in training to continue to develop such knowledge.
• Support other team members as appropriate.

Service Management Responsibilities

• Ensure that all assignments are completed accurately and with the highest quality and within agreed-to Service Level Agreement guidelines and Key Performance Indicator targets.
• Identify and recommend continuous improvement initiatives as assigned.
• Participate in user groups as necessary.

Desired Knowledge/Skills/Abilities:

Required Skills

• Possess work experience in pensions or a pension-related field.
• Mathematical skills.
• Analytical skills.
• Working knowledge and use of PeopleSoft pension module or related database software.
• Ability to work in a team environment.
• Ability to assess problems and promptly resolve or identify Pension staff to appropriately resolve.
• Strong oral and written communication skills.
• Strong interpersonal skills with the ability to work with and collaborate throughout the BSC at all levels within and outside the organization.
• Strong time management skills and ability to manage individual assignments
• Strong attention to detail.
• Ability to handle sensitive situations and maintain a high degree of confidentiality.

Preferred Skills

• Understanding of MTA Defined Benefit Pension Plan articles, policies, and procedures.
• Familiarity with performance metrics and ability to meet identified targets.
• Working knowledge of service request management tools.
• Working knowledge and use of office productivity tools (e.g., GroupWise, MS Office applications).

Education and Experience:

• Must possess a minimum of three (3) years of work experience.
• High School Diploma or GED and 3 years of experience processing pension calculations; or a College degree in a related field, required.
• Bachelor’s degree or Associate's degree and relevant experience in Accounting, Finance, Statistics, Economics, Business, or related field, preferred.
• Shared Services experience, preferred.

Other Information

May need to work outside of normal work hours (i.e., evenings and weekends)

Travel may be required to other MTA locations or other external sites.

According to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.