Pensions Administration Apprentice

The Growth Company: Education & Skills; Sheffield (TX); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday plus bank holidays

Generous pension scheme

Fully supported study program

Health cash plan (Level 1)

Additional optional benefits

Social events

Volunteering opportunities

Job summary

The Growth Company is seeking an Apprentice Pensions Administration Apprentice to learn pension administration while delivering accurate member benefit calculations and record-keeping in a supportive setting.

You will train on the job, progress through apprenticeship qualifications, and gain experience in dealing with member, employer and trustee queries via phone, email and letter, while meeting service targets.

Qualifications

• Educated to A Level or equivalent.
• Ability to demonstrate strong numeracy skills.
• Commitment to completing apprenticeship qualification.
• Must have permission to work in the UK.

Responsibilities

• Calculate benefits for members (leavers, retirements, transfers, deaths).
• Maintain membership records on the administration system.
• Deal with general and technical queries from members, the employer and trustees by telephone, email and letter.
• Support in processing team workloads, calculating and settling member entitlements.
• Manage workloads to meet service standards or targets and escalate concerns.
• Answer inbound telephone and email enquiries with verification checks.
• Collate periodical client information/reports.
• Contribute to scheme events or projects.
• Develop technical competency by attending technical briefings and using scheme documentation.

Skills

Strong numeracy

Analytical skills

Communication skills

Relationship building

Workload prioritisation

Education

A Level or equivalent

GCSE Maths and English (Grade 5+)

Job description

About This Opportunity

The Pensions Administration Apprentice will be providing pension administration services to clients in line with established procedures and control frameworks, while undertaking a structure learning programme in a friendly and supportive environment.

What You’ll Be Doing

• Calculating benefits for members; i.e. leavers, retirements, transfers, deaths
• Maintaining membership records on the administration system
• Dealing with general and technical queries from members, the employer and the trustees by telephone, email and letter
• Supporting in the processing of team workloads, through responding to enquiries, calculating and settling member benefit entitlements, creating and maintaining scheme records and liaising with third parties
• Managing workloads to ensure that agreed service standards or targets are met, escalating any concerns
• Answering inbound telephone and email enquiries, ensuring that appropriate verification checks are undertaken
• Collating periodical client information/reports
• Contributing to scheme event activities or projects
• Developing technical competency by attending technical briefings, understanding benefits structures and using formal scheme documentation

What We Are Looking For

• Educated to A Level or equivalent
• Ability to demonstrate strong numeracy skills
• Commitment to completing apprenticeship qualification
• The successful candidate must, by the start of the employment, have permission to work in the UK

We Offer

• Competitive salary
• 25 days holiday plus bank holidays (with option of buying more)
• Generous pension scheme
• Fully supported study program
• Health cash plan (Level 1)
• Additional optional benefits (including holiday purchase, carbon offsetting and tech discounts)
• Social events
• Volunteering opportunities

How you will be supported

Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next

New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:

• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there

If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

What you should have to apply

Educated to A Level or equivalent

Grade 5 or above in GCSE Maths and English or equivalent

Personal Qualities

• Commitment to continuous learning
• Able to work independently and in a team
• Open to receiving feedback to develop
• Professional approach when dealing with others
• Able to recognise when guidance is needed from others

Skills

• Strong numeracy
• Analytical and communication skills (both verbal and written)
• Relationship building
• Workload prioritisation