Pensions Admin & Service Excellence Specialist

Remote Worker LTD.; United States; Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Pension plan with company match

Health and wellbeing support

Employee discounts

Flexible benefits plan

Holiday entitlement + volunteer days

Recognition awards

Learning & development via LinkedIn

Job summary

EQ Retirement Solutions is seeking a diligent administrator to support a varied client base in Life & Pensions. You will handle customer inquiries, draft correspondence, and collate data for routine reports, while ensuring compliance with FCA requirements and the Treating Customers Fairly framework.

Join a busy office environment with opportunities to learn new skills, contribute to audits, and develop professionally within a supportive team culture.

Qualifications

• Excellent communication and customer service focus with accuracy.
• Ability to follow defined processes and meet deadlines.
• Strong numeracy and literacy skills with attention to detail.
• Experience in Life & Pensions environments is desirable.

Responsibilities

• Provide administration service to customers within the agreed Service Level.
• Maintain high accuracy in agreements and meet customer requirements.
• Adhere to department policies and procedures.
• Resolve customer enquiries (oral and written).
• Draft non-standard correspondence in response to enquiries.
• Collate and analyse data and produce routine reports.
• Contribute to projects and ad-hoc activities as directed by Team Leader.
• Ensure work complies with FCA, Treating Customers Fairly principles.
• Identify process improvements to enhance throughput and service.
• Provide on the job coaching and training to colleagues.

Skills

Communication

Customer service

Attention to detail

Relationship building

Computer literacy

Numeracy skills

Life & pensions experience

Job description

EQ Retirement Solutions is seeking a diligent administrator to support a varied client base in Life & Pensions. You will handle customer inquiries, draft correspondence, and collate data for routine reports, while ensuring compliance with FCA requirements and the Treating Customers Fairly framework.

Join a busy office environment with opportunities to learn new skills, contribute to audits, and develop professionally within a supportive team culture.