Pension Coordinator (Hartford, CT)

CVS Health; Hartford (CT); Hybrid; USD 23,000 - 43,000; Full time

Job summary

CVS Health is seeking a Pension Coordinator to support Large Case Pensions customers from our Hartford office, working in a Customer Service Call Center and ensuring accurate data changes, payments, and reissues within prescribed policies.

The hybrid work model requires in-office presence Tuesday–Thursday and work-from-home Monday and Friday, with hours 7:45am–4:15pm EST; duties include document management and letter production.

Qualifications

• Experience in call center or pensions preferred.
• Proficiency with Excel and Word.
• Bilingual language preferred.
• Proven ability to maintain accuracy under pressure.

Responsibilities

• Provide accurate, timely support to pensions customers.
• Assist with data changes, payments, and reissues.
• Manage documents including scanning and uploading.
• Produce and mail letters as required.

Skills

Phone etiquette

Customer service

Written and oral communication

Teamwork

Adaptability

Attention to detail

Reliability

Education

High School Diploma

Tools

Microsoft Office

Microsoft Excel

Microsoft Word

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience.

At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.

Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Pension Coordinator will be responsible for providing accurate and timely support to internal and external Large Case Pensions customers in Customer Service Call Center, working independently within prescribed policies, procedures and service metrics for routine questions, data changes, payment stop and reissue. Additional responsibilities include document management functions including scanning, uploading electronic documents, and producing/mailing letters.

Hybrid Work Model

The Pension Coordinator is required to report to the office every Tuesday, Wednesday, Thursday and WAH Monday & Friday. Hours are 7:45am-4:15pm EST.

Required Qualifications

Knowledge Of:

• Phone etiquette, 1 yr customer service, Microsoft Office products.

Skill In:

• Strong organization skills, attention to detail and accuracy.
• Ability to work effectively in a team environment and adapt to changing priorities, be responsible and reliable.
• Strong written and oral communication skills.

Preferred Qualifications

Knowledge Of:

• Call Center responsibilities and file management experience, knowledge or experience in pensions, bilingual language.

Skill In:

• Strong organizational skills, attention to detail and accuracy, strong Excel and Word skills.

Education

High School Diploma

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The Typical Pay Range For This Role Is:

$17.00 - $31.30

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/05/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.