Senior Assistant, Client and Colleague Support (Tier 2)-12

CVS Health; Tallahassee (FL); Remote; USD 23,000 - 43,000; Full time

Job summary

CVS Health in Florida is seeking a Client and Colleague Support Senior Assistant to partner with Supervisors and Team Leads on daily escalations from Health Plans and internal teams. You will deliver timely, accurate information, feedback, and resolutions to clients and colleagues.

The role handles the Supplemental Benefits team tasks, including email escalations, follow-ups, and offline work, with SLAs of 24–48 hours. It requires flexibility across shifts and a WFH schedule 9:30-6pm.

Qualifications

• 2+ years of customer service experience.
• 2+ years of experience with Microsoft Office, including Excel, Word, Access, and PowerPoint.
• Must have a dedicated, work-from-home space free of distractions.
• Ability to maintain a consistent, reliable internet connection.
• Strong interpersonal and relationship-building skills.
• Experience with Email support and excellent communication skills.
• Ability to work in a structured, fast-paced call center environment.

Responsibilities

• Manage daily escalations from Health Plans, internal teams and Call Center teams.
• Investigate, complete and respond to escalation emails and update follow-up comments.
• Perform offline work such as address validation and returned mail processing.
• Support reimbursement claims and special projects as requested.
• Complete all assigned work within SLA targets of 24–48 hours.

Skills

Customer service

Interpersonal communication

Problem solving

Email support

Written and verbal communication

Education

High School Diploma

Associate’s degree

Tools

Microsoft Office

Job description

Position Summary

As a Client and Colleague Support Senior Assistant, you will partner closely with the Supervisor and Team Leads to manage daily escalations from Health Plans, internal teams and Call Center teams. This role is responsible for delivering timely, accurate, and high‑quality support by providing information, feedback, and resolutions to clients and colleague inquiries.

Senior Assistants support the Supplemental Benefits team by investigating, completing and responding to escalation emails, updating Health Plan follow‑up comments, reimbursement claims and performing additional offline work such as address validation, returned mail processing, and special projects as requested. All assigned work is expected to be completed within established service level targets of 24–48 hours.

This role also supports a culture of inclusion and respect and ensures all work is performed in alignment with CVS Health policies, values, and applicable state, federal, and regulatory requirements.

The position offers two shifts and requires flexibility between 8:00 AM and 8:00 PM ET during peak business periods.

This role is WFH 9:30-6pm.

Required Qualifications

• 2+ years of customer service experience2+ years of experience with Microsoft Office, including Excel, Word, Access, and PowerPointMust have a dedicated, work-from-home space, free of distractionsAbility to maintain a consistent, reliable, and stable internet connectionStrong interpersonal and relationship building skillsExperience with Email supportExcellent oral, written, and interpersonal communication skillsGood problem solving and critical thinking skills with focus on issue resolution and client/colleague satisfaction.Ability to work in a structured, fast paced call center environmentAbility to work well with othersInternal colleagues must be in good standing to be consideredMust be able to communicate effectively with all levels and prepare effective written documents

Preferred Qualifications

• Experience in use of call center technologies/applicationsExperience working in a call center environmentAssociate’s degree

Education

Verifiable High School diploma, GED, or equivalent work experience

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:$17.00 - $31.30 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Benefits

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.Additional details about available benefits are provided during the application process and on
Benefits Moments .

Application Closing Date

We anticipate the application window for this opening will close on: 11/30/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.