Pega PRPC Administrator

NTT DATA North America; Irving (TX); On-site; USD 115,000 - 150,000; Full time

Job summary

NTT DATA North America seeks an experienced Pega Admin in Irving, Texas (US). The role focuses on Pega PRPC administration, architecture, and enterprise-grade BPM solutions. You will lead technical design, mentoring, and cross‑functional collaboration with business stakeholders to deliver scalable Pega applications.

The ideal candidate has 6+ years in Pega PRPC system administration and holds a PCSSA certification. Proficiency with application servers, container platforms, and RDBMS is required.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field.
• 5–8+ years of IT experience with Pega application development and minimum 3 years of hands‑on Pega development experience with constellation.

Responsibilities

• 6 years of dedicated experience in Pega PRPC system administration.
• Pega Certified Senior System Architect is the MUST. (PCSSA)
• Hands‑on knowledge of application servers (Tomcat, WebSphere, WebLogic) and container platforms (OpenShift, Docker, Kubernetes/AKS).
• Proficiency in RDBMS (Oracle, PostgreSQL, DB2, MSSQL) and Linux/Windows administration
• Configure, and maintain Pega nodes, clusters, and application lifecycles (DEV, QA, UAT, PROD).
• Plan and execute Pega platform version upgrades, hotfixes, and dependency updates.
• Package application rules (RAP/Product Rules) and manage deployments using pipelines like Pega Deployment Manager or Jenkins.
• Monitor system health using tools like Pega Diagnostic Cloud (PDC), Splunk, and Grafana; optimize JVM heap, thread pools, and queue processors.
• Perform root cause analysis (RCA) for node failures, Kafka/stream issues, search indexing problems, and database bottlenecks.
• Design and implement end‑to‑end Pega solutions aligned with enterprise architecture standards.
• Translate business requirements into scalable technical designs.
• Define application layer structure, class hierarchy, case types, data models, and integration patterns.
• Ensure adherence to Pega Guardrails and best practices.
• Conduct design and code reviews to ensure quality and performance.
• Develop complex case workflows, UI rules, data pages, decision rules, and integrations.
• Implement REST/SOAP integrations, connectors, and services.
• Configure and optimize decisioning, routing, SLAs, and business rules.
• Implement security, access control, and authentication mechanisms.
• Support DevOps practices including CI/CD and deployment automation.
• Identify and resolve performance bottlenecks.
• Optimize database queries, reports, and background processing.
• Ensure application scalability and high availability.
• Provide technical leadership to Pega developers and System Architects.
• Mentor junior team members and review deliverables.
• Participate in sprint planning, estimation, and backlog refinement.
• Work closely with Business Architects and stakeholders for requirement clarification.
• Support UAT and production deployment activities.
• Ensure compliance with organizational standards and regulatory requirements.
• Maintain documentation for architecture, integrations, and deployment processes.
• Conduct guardrail compliance reviews and quality assurance checks.

Skills

Pega PRPC administration

Pega Certified Senior System Architect

Linux/Windows administration

OpenShift

Docker

Kubernetes/AKS

Oracle

PostgreSQL

DB2

MSSQL

Jenkins

Pega Deployment Manager

Splunk

Grafana

Education

Bachelor’s degree in computer science, Information Technology, or related field

Tools

Tomcat

WebSphere

WebLogic

OpenShift

Docker

Kubernetes/AKS

Oracle

PostgreSQL

DB2

MSSQL

Jenkins

Pega Deployment Manager

Job description

Req ID: 385900

We are currently seeking a Pega PRPC Administrator to join our team in Irving, Texas (US-TX), United States (US).

Pega Admin

Department: IT / Digital Transformation

Location: Irving Texas USA

Experience Level: 5–8+ Years

Employment Type: Full-time

Position Overview

We are seeking an experienced Pega Admin to Pega administration, design, develop, and implement enterprise-grade BPM and case management solutions using the Pega Platform. The ideal candidate will possess deep expertise in Pega application architecture, best practices, integration strategies, and performance optimization, and will play a key role in leading technical design and mentoring team members.

The SSA will collaborate with business stakeholders, architects, and cross-functional teams to deliver scalable, maintainable, and high-performance Pega applications.

Key Responsibilities

• 6 years of dedicated experience in Pega PRPC system administration.


• Pega Certified Senior System Architect is the MUST. (PCSSA)


• Hands‑on knowledge of application servers (Tomcat, WebSphere, WebLogic) and container platforms (OpenShift, Docker, Kubernetes/AKS).


• Proficiency in RDBMS (Oracle, PostgreSQL, DB2, MSSQL) and Linux/Windows administration


• Configure, and maintain Pega nodes, clusters, and application lifecycles (DEV, QA, UAT, PROD).


• Plan and execute Pega platform version upgrades, hotfixes, and dependency updates.


• Package application rules (RAP/Product Rules) and manage deployments using pipelines like Pega Deployment Manager or Jenkins.


• Monitor system health using tools like Pega Diagnostic Cloud (PDC), Splunk, and Grafana; optimize JVM heap, thread pools, and queue processors.


• Perform root cause analysis (RCA) for node failures, Kafka/stream issues, search indexing problems, and database bottlenecks.

Solution Design & Architecture

• Design and implement end‑to‑end Pega solutions aligned with enterprise architecture standards.


• Translate business requirements into scalable technical designs.


• Define application layer structure, class hierarchy, case types, data models, and integration patterns.


• Ensure adherence to Pega Guardrails and best practices.


• Conduct design and code reviews to ensure quality and performance.

Development & Implementation

• Develop complex case workflows, UI rules, data pages, decision rules, and integrations.


• Implement REST/SOAP integrations, connectors, and services.


• Configure and optimize decisioning, routing, SLAs, and business rules.


• Implement security, access control, and authentication mechanisms.


• Support DevOps practices including CI/CD and deployment automation.

Performance & Optimization

• Identify and resolve performance bottlenecks.


• Optimize database queries, reports, and background processing.


• Ensure application scalability and high availability.

Collaboration & Leadership

• Provide technical leadership to Pega developers and System Architects.


• Mentor junior team members and review deliverables.


• Participate in sprint planning, estimation, and backlog refinement.


• Work closely with Business Architects and stakeholders for requirement clarification.


• Support UAT and production deployment activities.

Governance & Compliance

• Ensure compliance with organizational standards and regulatory requirements.


• Maintain documentation for architecture, integrations, and deployment processes.


• Conduct guardrail compliance reviews and quality assurance checks.

Required Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field.


• 5–8+ years of IT experience with Pega application development and minimum 3 years of hands‑on Pega development experience with constellation.

Preferred Qualifications

• Pega Senior System Architect (CSSA/SSA) certification – Mandatory


• Pega Lead System Architect (CLSA) – Preferred


• Experience with:


• Pega Customer Service / Sales Automation / Smart Dispute (if applicable)


• Cloud deployments (AWS/Azure/GCP)


• DevOps tools (Jenkins, Git, Azure DevOps, etc.)


• Database systems (Oracle, SQL Server, PostgreSQL)


• Microservices architecture


• Experience in large‑scale enterprise implementations.

Strong experience with

• Pega PRPC / Pega Platform (v7.x / v8.x or above)


• Case Management and BPM concepts


• Data modelling and class structure design


• Integration services (REST, SOAP, JMS, Kafka, etc.)


• Pega Decisioning and business rules


• UI/UX configuration using Pega UI frameworks


• Strong understanding of Pega guardrails and performance tuning.


• Experience with Agile/Scrum methodology.


• Strong problem‑solving and analytical skills.

Technical Skills

• Pega Administration


• Case lifecycle design


• Data pages and data transforms


• Activities and utility functions


• Decision tables, decision trees, and declarative rules


• Report definitions and performance optimization


• Authentication (OAuth, SSO, LDAP)


• Background processing and queue processors


• Pega Deployment Manager

Soft Skills

• Strong communication and stakeholder management skills


• Ability to lead technical discussions and design workshops


• Strong documentation skills


• Ability to work independently and in cross‑functional teams


• Mentorship and team leadership capabilities

Key Competencies

• Solution Architecture


• Enterprise Integration


• Performance Engineering


• Technical Leadership


• Agile DeliveryRisk Mitigation

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in‑office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

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NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.