Pega Lead Decisioning Architect (LDA)

LA International; United States; Remote; USD 124,000 - 148,000; Full time

Benefits offered by this job

Remote working

Job summary

LA International seeks a Pega Lead Decisioning Architect (LDA) for a 6‑month contract with extensions. The role is remote and offers a day rate of £500–£600 via Umbrella.

The incumbent will lead end-to-end Pega CDH decisioning architecture for the collections workstream, setting standards and guiding real-time decisioning across channels. You will collaborate with analysts and stakeholders to translate requirements into decisioning designs, build Next-Best-Action strategies, and mentor a team of

Qualifications

• 8+ years of experience in Pega Decisioning and Marketing/CDH.
• Proven experience leading end-to-end Pega CDH architecture and hands-on implementation.
• Strong knowledge of Pega Customer Decision Hub and Next-Best-Action strategy.

Responsibilities

• Lead end-to-end Pega CDH decisioning architecture, solution design and implementation for the collections workstream.
• Define and enforce Pega decisioning architecture, design and coding standards.
• Collaborate with analysts and stakeholders to translate requirements into decisioning designs and stories.
• Design Next-Best-Action strategies and segmentation across channels.
• Guide adaptive and predictive model integration to support prioritisation.
• Coordinate data models and integration designs with related teams.
• Provide hands-on leadership, reviews and knowledge transfer to developers.
• Support testing, validation and production readiness.

Skills

Pega CDH

Decisioning architecture

Next-Best-Action

Real-time decisioning

Customer data modelling

Agile/Scrum

Stakeholder engagement

Technical leadership

Tools

Java/J2EE

Job description

Pega Lead Decisioning Architect (LDA)

6 Month contract initially + Extensions

Remote working.

Rate - £500 - £600 p/d via Umbrella

We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Pega Lead Decisioning Architect (LDA) on a long term program of work.

Key Responsibilities:

• Lead end-to-end Pega CDH decisioning architecture, solution design and implementation for the collections workstream.
• Define and enforce Pega decisioning architecture, design and coding standards, applying platform best practices.
• Collaborate with business analysts and customer stakeholders to translate collections requirements into decisioning designs and technical user stories.
• Design Next-Best-Action strategies, customer segmentation, contact policies, arbitration and prioritisation across inbound, outbound and real-time interactions.
• Guide adaptive and predictive model integration to support customer-level prioritisation and collections treatment strategies.
• Coordinate customer data models, data flows and integration designs with workflow, data migration and integration teams.
• Provide hands-on technical leadership, design and code reviews, mentoring and knowledge transfer to decisioning developers.
• Guide decision strategy testing, simulation and performance validation, and support defect resolution and production readiness.
• Contribute decisioning effort estimates, prioritisation and dependency assessments to Agile story refinement and sprint planning.
• Explain decisioning design choices and benefits to customer, operational and Pega stakeholders, maintaining clear solution documentation.

Key Skills & Experience:

• 8+ years of overall experience, including at least 6 years in Pega Decisioning and Marketing/CDH.
• Proven experience leading end-to-end Pega CDH architecture, solution design and hands-on implementation in a decisioning architect role.
• Strong knowledge of Pega Customer Decision Hub, Next-Best-Action strategy design and decisioning framework configuration.
• Expertise in customer segmentation, contact strategy, engagement policies, actions, treatments, arbitration and prioritisation.
• Experience designing inbound, outbound and real-time decisioning across multiple customer interaction channels.
• Hands-on experience with adaptive modelling, predictive models, decision strategy simulation, testing and performance monitoring.
• Strong understanding of customer data modelling, data flows, integration, distributed data platforms and database performance.
• Ability to apply Pega architecture, design and coding best practices and troubleshoot complex decisioning issues.
• Excellent customer-facing communication and stakeholder management skills, with the ability to explain decisioning concepts to business and technical audiences.
• Experience in technical leadership, mentoring, decisioning effort estimation and prioritisation within Agile/Scrum delivery teams.

Desirable skills/knowledge/experience

• Collections domain experience, preferably with hands-on Pega Collections and customer-centric treatment strategy implementation.
• Pega decisioning/CDH certification, experience with Pega Cloud and large-scale CRM solutions, and a strong Java/J2EE background.

We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported.

We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply.

If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.