Pega Consultant

Infosys Limited; Richardson (TX); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Disability insurance

Health and Dependent Care Reimburse- m

Insurance (Accident, Critical Illness,

401(k) plan

Job summary

Infosys seeks a Package Consultant 3 in the EAIS unit to drive ERP integration and customization projects. You will analyze complex business processes, define solution architectures, and lead large-scale data migrations with a focus on security and compliance.

You will implement sophisticated integration workflows, optimize performance, and develop documentation and training materials for diverse user groups, contributing to enterprise-scale projects across global delivery centers.

Qualifications

• Bachelor’s degree or foreign equivalent required.
• Progressive experience in IT services and enterprise software is a plus.
• Strong knowledge of Pega architecture, case management, workflow automation and integrations.

Responsibilities

• Analyze complex business processes to identify optimization opportunities and draft detailed requirement specifications.
• Define and develop solution architecture for ERP integration projects.
• Design and implement advanced ERP customizations and develop critical software applications with the development team.
• Lead large-scale data migrations and develop integration workflows to connect ERP with external apps.
• Implement performance optimization strategies focusing on scalability, reliability and UX; lead security/compliance initiatives.
• Create detailed documentation and lead training workshops for user groups.

Skills

Pega Platform experience

Leadership

Analytical thinking

Customer management

Negotiation

Written and verbal communication

Education

Bachelor’s degree or foreign equivalent

Tools

ServiceNow

Splunk

Dynatrace

AppDynamics

Grafana

Job description

The Infosys Enterprise Application Integration Services (EAIS) unit is at the forefront of transforming businesses through innovative consulting services. Our team is equipped with robust methodologies and tools, ensuring faster implementations, smoother rollouts, dependable production support, and top-quality product development. We specialize in integrating business applications using leading technologies such as TIBCO, Vitria, webMethods, IBM WBI, and SAP NetWeaver. Join us to be part of a dynamic team that drives excellence and innovation in enterprise application integration. You'll have the opportunity to work with cutting‑edge technologies, collaborate with industry experts, and contribute to impactful projects that shape the future of business operations. If you're passionate about technology and eager to make a difference, the EAIS unit is the perfect place for you to grow and thrive.

In the assigned Job Role of Package Consultant 3, your Area Of Responsibility will be as below:

• Analyze complex business processes to identify optimization opportunities and draft detailed requirement specifications that align with enterprise architecture standards
• Define and develop solution architecture, steering customization and integration efforts based on thorough business analysis
• Design and implement advanced customizations basis ERP platform's capabilities and limitations and develop critical software applications in collaboration with the development team
• Develop and implement complex integration workflows to connect the ERP system with external applications, while leading large-scale data migration strategies to ensure data integrity
• Implement advanced performance optimization strategies focused on scalability, reliability, and user experience, while leading compliance initiatives throughs audits, to uphold security protocols and industry standards
• Develop detailed documentation for complex ERP customizations and lead training workshops tailored to various user groups, to ensure effective knowledge transfer

Your contribution to the team:

• Expertise in ERP systems, architecture, and advanced customization techniques
• Ability to design complex integration solutions and guide large-scale data migrations
• Proactive problem-solving to streamline complex requirements
• A strategic mindset to align technical solutions with business goals and market trends.
• Deep understanding of compliance requirements, security protocols, and performance optimization methodologies
• Sector specific expertise for high quality project delivery

Required Skill and Experience

Pega Platform experience is preferred and will enable more effective leadership of Pega-based production services and transformation initiatives.
Knowledge of Pega Platform architecture, case management, workflow automation, business rules, integrations, and enterprise application design.
Experience overseeing production support for Pega-based applications, including incident diagnosis, deployment support, platform health, and performance optimization.
Experience on Pega Cloud, Pega Infinity, DevOps pipelines, Deployment Manager, release management, environment management, and upgrade considerations.
Familiarity with Pega Predictive Diagnostic Cloud (PDC), logs and alerts, queue processors, job schedulers, agents, data pages, case locks, database interactions, and integration failures.
Pega guardrails, application quality, reusable rules, ruleset governance, security, access groups, and production change controls.
Ability to guide Pega teams on proactive monitoring, regression automation, knowledge management, capacity planning, and reduction of recurring production issues
Command of ITSM and ITIL practices, including incident, problem, change, request, release, knowledge, and service level management.
Experience managing major incidents, executive communications, root cause analysis, operational risk, and service improvement programs.
Hands-on familiarity with ITSM platforms such as ServiceNow and monitoring or observability tools such as Splunk, Dynatrace, AppDynamics, Grafana.
Knowledge of Pega PDM, CI/CD, application integrations, databases, APIs, and enterprise security controls.
Leadership, analytical thinking, customer management, negotiation, and written and verbal communication skills.

Preferred Skill and Experience

Ability to work in global delivery model

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• All applicants authorized to work in the United States are encouraged to apply.

Along with competitive pay, as a full‑time Infosys employee you are also eligible for the following benefits:

• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level

About Us

Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.