Peet's Assistant Manager

Paycom - ATS; Whitney (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

Thunder Valley Casino Resort is seeking a Peet’s Coffee Assistant Manager to lead shift operations for Peet’s Coffee and Dos Coyotes outlets. You will oversee guest service, staffing, training, and adherence to brand standards to drive profitable operations.

The role requires supervisory experience in food service, strong communication, and the ability to manage inventory and safety programs. Flexible schedule and 21+ age are required.

Qualifications

• Experience in a fast-paced, high-volume food service outlet.
• High school diploma or equivalent is required.
• Ability to communicate effectively with Guests, Team Members and Management.
• Must be at least 21 years of age and able to obtain Tribal Gaming License.

Responsibilities

• Provide shift management direction and guest service leadership.
• Interview, hire, and train new Team Members; coach performance.
• Schedule staff and manage daily/weekly staffing needs.
• Ensure inventory of materials and merchandise is stocked.
• Maintain safety, health, and franchise standards across outlets.
• Monitor and improve quality of service and product presentation.

Skills

Supervisory experience

Guest service leadership

Time management

Decision making

Flexible scheduling

Team leadership

Effective communication

Training and coaching

Adherence to safety standards

Education

High school diploma or equivalent

Tools

POS system

Inventory management

Job description

Position Summary:The Peet’s Coffee Assistant Manager will provide shift management coverage and direction to Team Members in the outlets, working to achieve individual and department goals while maintaining AAA Four Diamond standards of Guest service. The Peet’s Coffee Assistant Manager is responsible for the efficient and profitable operation of the outlets during all assigned shifts and beyond. Responsibilities must be performed in accordance with all Company standards, policies, and procedures.Essential Functions:1. Practice, support, and promote Thunder Valley Casino Resort’s “ELITE” company-wide service mission and demonstrate AAA Four Diamond service standards at all times.2. Responsible for Guest service delivery, financial performance of Peet’s Coffee as well as Dos Coyotes, including revenue generated during assigned shifts, Guest recovery, and Team Member coaching.3. Ensure the proper inventory of materials, supplies, and merchandise are ordered and stocked. Effectively communicate new product information to Team Members.4. Determine daily and weekly staffing requirements and schedules, and assign work hours, schedule vacations, and coordinate days off.5. Ensure proper staffing levels are maintained.6. Interview, hire, and train new Team Members. Track skills and knowledge of Team Members and ensure timely training of new hires.7. Evaluate and oversee job performance of all Peet’s Coffee and Dos Coyotes Team Members. Hold individual Team Members accountable for performance of job duties, tasks, policies and procedures.8. Document attendance, discipline, incidents, schedules, meeting notes, reports and any other related materials in a timely manner using the appropriate forms provided.9. Ensure all company policies and store operating standards are communicated effectively and followed in a consistent manner.10. Organize work throughout the outlets in a manner that facilitates efficient customer service and profitable operations.11. Work during various meal periods and hours of operation for Peet’s Coffee and Dos Coyotes.12. Maintain quality control of products and services, ensuring excellent and consistent quality of service and presentation.13. Maintain a comprehensive knowledge of products offered, recipes, prices, and internal control procedures.14. Ensure the appearance of equipment and Guest areas of Peet’s Coffee and Dos Coyotes are maintained in a consistent manner.15. Maintain a working knowledge of all maintenance and operating specifications of outlets equipment including, but not limited to, the point-of-sale (POS) system and food production equipment.16. Maintain brand-specific requirements as outlined in the franchise agreements and operating manuals for Peet’s Coffee and Dos Coyotes.17. Practice and observe safety rules and regulations, and encourage others to do so. Comply with Board of Health Standards and ensure cleanliness of all Peet’s Coffee and Dos Coyotes areas.18. Responsible for maintaining the Hazard Communication Standard for your area.Minimum Qualifications:1. Prior food and beverage supervisory experience in a fast-paced, high-volume food service outlet.2. High school diploma or equivalent required.3. Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.4. Ability to work a flexible schedule including weekends, holidays, evening shifts.5. Time management skills including the ability to delegate, empower, and evaluate management and hourly Team Members to achieve desired objectives with minimal supervision.6. Demonstrate sound judgment in all decision making, even when dealing with difficult situations.7. Must be at least 21 years of age.8. Must be able to obtain UAIC Tribal Gaming License.Physical Requirements:1. Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols.2. Must be able to walk and stand for extended periods of time in a hot or cold food production environment.3. Requires walking, reaching, turning, bending, lifting, carrying, observing, hearing, sitting.4. Manual dexterity to operate job related equipment.