Peer Support Supervisor & Drop-In Center Lead

Monroe Community Mental Health Authority; Indiana (PA); On-site; USD 54,808 - 68,515; Full time

Benefits offered by this job

Bi-weekly pay

Vacation time

Medical plans

Dental

Vision

Aflac

Disability insurance

Pension plans

YMCA discount

Job summary

Monroe Community Mental Health Authority in Monroe, MI is seeking a Drop‑In Center Liaison / Peer Supports Supervisor who will lead the Peer Support Services Program and coordinate center operations to support recovery‑oriented care for individuals served.

The role combines supervision of Certified Peer Support Specialists with administrative duties to foster a welcoming, trauma‑informed environment focused on autonomy, wellness, and community connection.

Qualifications

• High school diploma or equivalent required.
• Must be an individual with lived experience as a current or former recipient of behavioral health services OR have a minimum of two (2) years of experience supervising Certified Peer Support Specialists.
• Must meet MDHHS requirements for Certified Peer Support Specialists or obtain certification within required timelines if hired under the lived‑experience pathway.
• Minimum of two years supervisory experience required.
• Demonstrated understanding of hope, recovery, advocacy, and peer support principles.
• Ability to work off-hours, including evenings, weekends, and holidays as agreed upon with supervisor.

Responsibilities

• Provides day‑to‑day supervision, coaching, mentoring, and performance evaluation of Peer Support Specialists in accordance with Authority policies and applicable labor agreements.
• Ensures Peer Support Services are delivered with fidelity to the peer support model, person‑centered planning principles, and recovery‑oriented practices.
• Reviews and monitors service documentation for accuracy, timeliness, completeness, and compliance with Medicaid, Authority, and regulatory requirements.
• Oversees staff scheduling, workload distribution, service assignments, activity tracking, and attendance reporting.
• Supports staff in assisting individuals to identify and pursue personally meaningful goals related to employment, education, housing, wellness, and community integration.
• Demonstrates knowledge of the Michigan behavioral health system, community resources, entitlement programs, housing supports, employment services, and other recovery resources.
• Participates in interviewing, hiring, onboarding, mentoring, and developing Peer Support staff.
• Schedules and facilitates regular staff meetings to communicate organizational information, monitor performance, identify operational needs, and reinforce recovery‑oriented values.
• Collects, analyzes, and prepares program reports, utilization data, and performance measures within established timelines.
• Assists the Department Director with licensing activities, audits, monitoring reviews, corrective action plans, and other compliance functions.
• Conducts ongoing program evaluation and provides recommendations for service improvements that enhance access, quality, recovery outcomes, and community engagement.
• Serves as a recovery role model by demonstrating mutuality, hope, empowerment, and respect in all interactions.
• Provides direction and oversight to the Consumer Advisory Council (CAC).
• Provides administrative guidance and operational support to the Drop‑In Center Director, including oversight of daily activities, scheduling, facility operations, supplies, and implementation of operational procedures.
• Supports development and implementation of recovery‑oriented programming, peer‑led groups, wellness activities, educational opportunities, and community‑based events.
• Facilitates communication between the Drop‑In Center, Authority leadership, and community partners to support coordination and problem‑solving.
• Ensures the Drop‑In Center maintains a welcoming, inclusive, trauma‑informed, and recovery‑focused environment.
• Represents the Authority through presentations, outreach activities, and collaboration with community organizations, schools, civic groups, and partner agencies.
• Supports compliance with fire safety, infection prevention, emergency preparedness, and environmental safety requirements.
• Mantains competence in MDHHS, Joint Commission, and CMHA standards, policies, procedures, and requirements of all applicable funding sources.
• Complies with MDHHS and MCMHA Board policies related to Recipient Rights.
• Maintains competence in HIPAA and other regulatory requirements.
• Adheres to Authority compliance standards across all policy domains, including Management of Information, Recipient Rights, Performance Improvement, Administration, Human Resources, Environment, and Provision of Care.
• Ensures staff are trained and evaluated on compliance policies and procedures specific to their roles.
• Keeps abreast of all pertinent federal, state, and Authority regulations, laws, and policies as they evolve.
• Works collaboratively and professionally within the Authority structure.
• The above statements are intended to describe the general nature and level of work being performed by the occupant of the position. The statements are not to be construed as an exhaustive list of all job duties performed.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills

Peer support

Supervision

Program coordination

Communication

Education

High school diploma

Job description

Monroe Community Mental Health Authority in Monroe, MI is seeking a Drop‑In Center Liaison / Peer Supports Supervisor who will lead the Peer Support Services Program and coordinate center operations to support recovery‑oriented care for individuals served.

The role combines supervision of Certified Peer Support Specialists with administrative duties to foster a welcoming, trauma‑informed environment focused on autonomy, wellness, and community connection.