Peer Support Specialist (3254)

Turning Point of Central California; Fresno (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision

Pension Fund

Mileage reimbursement for travel

On the job training and professional发展

Career growth opportunities

PSLF program eligibility

Job summary

Turning Point of Central California, Inc. seeks a Peer Support Specialist to advocate for clients and provide peer support in office outpatient settings. You will inform clients and assist them in regaining control of their recovery process, working with staff to deliver quality services.

The role emphasizes confidentiality, group facilitation, and collaboration with treatment teams to support SMI clients and their rehabilitation goals.

Qualifications

• High school diploma or GED required with experience in client services preferred.
• Ability to communicate effectively in writing and speech, with peers and staff.
• Knowledge of confidential information handling and basic computer skills.

Responsibilities

• Advocate for clients and provide peer support in outpatient settings.
• Assist with coordinating self-help groups and client transportation as needed.
• Maintain confidentiality and follow agency policies and procedures.
• Greet clients, explain program rules, and participate in meetings.
• Document incidents and communicate with partner agencies as required.

Skills

Communication

Interpersonal skills

Written English

Problem-solving

Customer service

Education

High school diploma or GED

Tools

Office 365

Teams

Zoom

Job description

JOB SUMMARY

The Peer Support Specialist reports to the PSC Supervisor and Program Director and is responsible for serving as a client advocate, providing information and peer support to clients in office outpatient settings, performing a wide range of tasks to assist clients in regaining control over their own lives and over their own recovery process.

ESSENTIAL JOB RESPONSIBILITIES

1. Assist with needs of program treatment staff and clients to provide quality services to Severely Mental Ill (SMI) clients of the program.
2. Remain in full compliance with regulatory and agency policies and procedures, including ensuring confidentiality of verbal and written consumer information.
3. Assist consumers in setting up and sustaining self-help groups.
4. Be present to meet and greet consumers upon arrival to the Program
5. Assure clients understand program rules and procedures.
6. Attend weekly program meetings.
7. Answer phones and assist with some filing and general office duties
8. Provide supervision and monitoring of clients while at office.
9. Provide individual life skills training and facilitation of groups at program.
10. Plan and organize special socialization groups and events for the clients.
11. Communicate closely, in a systematic fashion, with agencies and significant others involved in the rehabilitation of clients.
12. Provide timely reports on any unusual occurrences that might impact the overall program operation or the health and safety of clients or employees.
13. Will think and act quickly and efficiently in emergencies.
14. Will drive on Agency business as needed to provide client transportation, travel between clinics/ programs for coverage or to deliver/pick up items for business needs, including but not limited to, transporting company property, documents, or program purchases.
15. Physical presence at the program is required.
16. Employees are expected to manage their cell phone use so that the Agency cell phone stipend covers business-related usage related to two-factor authentication (2FA) and required HRIS access.

ESSENTIAL JOB REQUIREMENTS

1. High school diploma or GED.
2. Current certified training in emergency first aid procedures.
3. Current or former recipient of client services or a person with lived experience (personal or family) to mental health required.
4. Ability to communicate effectively and proficiently in written and spoken English.
5. Ability to establish trusting relationships with peers.
6. Ability to work independently and as a part of a team.
7. Must have strong interpersonal and problem-solving skills.
8. Work effectively with diverse ethnic, cultural, religious, socioeconomic, and professional groups of people.
9. Must be available to work all shifts as scheduled.
10. Computer skills in Office 365, Teams, Zoom and other communication/meeting platforms.
11. Possess a valid driver's license and have access to a dependable means of transportation that is properly insured and operated in accordance with all laws. Agency insurer authorization is required.
12. Ability to pass a pre-employment criminal background check.
13. Ability to pass a pre-employment drug screen, and TB test.

COMPANY BENEFITS

• Company paid benefits package including medical, dental, vision, Employee Assistance Program, Pension Fund and many other voluntary benefits
• Qualified non-profit for the Public Service Loan Forgiveness (PSLF) Program
• On the job training including paid professional development and career development
• Rewarding work environment with excellent opportunities for career growth
• Meaningful relationships with your co-workers and the individuals we serve
• Family-oriented environment
• Mileage reimbursement for travel

We are a diverse, inclusive and equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (40+), disability status, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, protected military or veteran status, or any other characteristic protected by law.

Turning Point of Central California, Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Turning Point of Central California, Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.